GCI Communication Corp

Role Description Lead the definition and delivery of the CRM product vision and roadmap, equipping frontline teams with integrated systems, reliable data, and optimized workflows to support a unified customer experience. Collaborate closely with frontline leaders and cross‑functional partners to translate customer and business needs into actionable strategies across all touchpoints. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Business, Communications, Operations, Analytics, or related field. - Minimum of ten (10) years of progressive experience in customer experience operations, product management, business systems, or related background, to include: - At least four (4) years supporting or enhancing systems and capabilities that support customer relationship management. - At least two (2) years leading projects/programs in a cross‑functional environment. - Preferred: MBA or master’s degree in relevant field. - Preferred: PMP, PgMP, CSPO, SAFe certifications. - Preferred: Telecommunications experience. - Preferred: Other relevant telecom industry or job specific certifications. Requirements - Drive end‑to‑end requirements ownership, from ambiguous business problems to clearly defined solutions. - Establish standards for requirements quality, definition, and prioritization across CRM initiatives. - Balance tactical delivery with architectural, data, and ecosystem impacts. - Ensure backlog decisions align to long‑term CRM platform strategy, not just near‑term asks. - Translate frontline needs into structured business requirements and user stories, anticipating downstream impacts of changes. - Manage the CRM enhancement backlog, ensuring clear acceptance criteria and delivery readiness. - Partner with engineering and delivery teams to clarify scope and support sprint execution. - Validate that delivered enhancements meet defined requirements and frontline needs. - Own CRM data standards, business rules, and success metrics across customer and interaction data. - Define complex data and integration requirements spanning CRM, upstream/downstream systems, and analytics platforms. - Ensure CRM data is trusted, actionable, and supports enterprise‑level customer experience measurement. - Gather and document business definitions, data needs, and success criteria for CRM features. - Define customer data and interaction history requirements in partnership with D&A teams. - Lead stakeholder alignment and decision‑making across business, technology, and data teams. - Maintain a comprehensive view of the CRM ecosystem, mapping systems, flows, dependencies, and ownership. - Own change strategy for CRM releases, ensuring adoption, readiness, and measurable frontline impact. - Manage relationships with key business stakeholders and communicate roadmap updates and release details. - Coordinate with Contact Center and Retail teams to gather feedback and support rollout activities. - Maintain documentation of CRM‑related systems, workflows, and dependencies. - Identify cross-functional stakeholders, ensuring no dependencies are missed in scoping or deployment. - Partner with the CTO to scope, validate, deploy, and QA CRM updates with technical readiness. - Support change management activities tied to CRM enhancements. Benefits - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. - The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Role Description Own and continuously improve assigned stages of the customer journey to ensure a consistent, high-quality experience across all touchpoints. Identify friction points and opportunities for enhancement, translating customer needs into actionable initiatives. Uphold experience standards while leading cross-functional collaboration to execute customer experience (CX) improvements that drive satisfaction, loyalty, and ease of interaction. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in business, marketing, data analytics/statistics, communications or relevant field. - Minimum of six (6) years of progressively responsible experience in customer experience, customer service, marketing, customer analytics, or related background. - At least four (4) years in an analytics-driven customer experience or business operations role owning parts of the customer journey or specific journey stages. Requirements - Customer growth, retention, or loyalty program experience. - Performance improvement and cross-functional initiatives experience. - Telecommunications experience. - Relevant telecom industry or job specific certifications. - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. Benefits - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Role Description GCI's Digital Product Senior Manager will lead the definition and delivery of the Digital product vision and roadmap, ensuring components and platforms work together to support a wholistic digital customer experience. Manage the evolution and performance of digital marketing solutions and platforms across digital channels. Apply a deep understanding of enterprise strategy, customer journeys, and connected systems to guide digital product decisions and investment prioritization. Collaborate closely with key stakeholders and cross‑functional partners to translate customer and business needs that streamline processes, maximize operational effectiveness, and demonstrate direct and measurable results. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Business, Marketing, or related field. - Minimum of twelve (12) years of progressive experience in marketing consulting, technology, or IT related field with emphasis on website and digital platform implementation, Marketing Technology (MarTech) implementation and execution, or related background. - At least five (5) years working closely with cross‑functional Agile teams using one or more of the following: SDLC (Software Development Life Cycle), leveraging SAFe Agile, LEAN-Agile, Scrum Alliance, and/or blended frameworks. Requirements - MBA or master’s degree in relevant field (preferred). - Experience with traditional Waterfall (preferred). - SAFe Product Owner/Product Manager (POPM), Certified Scrum Product Owner (CSPO), SAFe, Google Analytics, Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or Program Management Professional (PgMP) certifications (preferred). - Telecommunications experience (preferred). - Other relevant telecom industry or job specific certifications (preferred). Benefits - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

Role Description GCI's Business Analyst will serve as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Business, Finance, Analytics, Marketing, or relevant field. - Minimum of four (4) years of progressive experience in business analytics, business intelligence, strategic planning, or related background. - At least two (2) years of experience utilizing reporting and dashboarding tools (e.g., Excel, SQL, BI, or equivalent). - Preferred: Telecommunications experience. - Relevant telecom industry or job specific certifications. Requirements - Generate and synthesize market and offer insights into actionable recommendations for leadership and Marketing & Acquisition teams. - Own market segmentation, sizing, and competitive benchmarks. - Conduct competitive white space analysis. - Track asset and accessory reporting. - Deliver product and promotion performance reporting. - Proactively surface market risks and opportunities. - Synthesize and interpret market intelligence into strategic recommendations. - Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities. - Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making. - Perform root cause analysis to identify performance issues, risks, or gaps. - Translate business needs into functional or technical requirements. - Synthesize data into clear summaries and insight decks, delivering actionable recommendations. - Collaborate cross‑functionally and facilitate stakeholder meetings, workshops, and requirements review sessions. - Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements. - Ensure requirements are traceable, accurate, auditable, and approved by stakeholders. Benefits - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Ability to make valid judgments and decisions. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Role Description GCI's On-call Federal Grants Compliance Director will implement and oversee federal grant compliance policies, procedures, and processes supporting GCI’s participation in various federal grant programs. Proactively monitors legal and regulatory changes to assure compliance programs remain current. Collaborates with applicable business units to provide training and compliance guidance. Establishes and operates compliance protocols to adhere to program requirements. Interfaces with regulatory agencies as required. This is a leadership role that is expected to perform at high levels throughout the company, interacting with other directors, senior directors, and vice presidents; to work with great autonomy and be an expert in their given field of discipline; to present to executives when necessary; to take initiative and be forward-thinking in identifying potential issues/questions and work independently to resolve related matters; to work with department management in developing departmental short and long-range objectives, plans, budget, and policies; and to represent GCI in building relationships with the federal agencies sponsoring the various grant programs. This leadership position requires the following non-delegable responsibilities: - Fully own the mission, goals, operations, and results of the team and areas of responsibility. - Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. - Establish the vision and tone for the department, consistent with company culture and mission. - Establish clear, measurable, and achievable goals and performance expectations and follow up appropriately. - Advise business units on federal grant compliance questions as they arise. - Actively participate in and monitor applicable business processes. - Provide guidance, support, and assistance to principal business units tasked with award management. - Provide advice on managing cost share and invoicing for sub-awards. - Perform compliance review of all expenditures for adherence to company and federal requirements. - Work with GCI attorneys in drafting contracts to build and operate networks funded by federal grant programs. - Interpret agency regulations. - Ensure accurate documentation of compliance requirements and any special award terms and conditions. - Analyze project expenditures to ensure costs are allowable, allocable, reasonable, and consistent per grant and federal sponsor requirements. - Serve as liaison to federal agencies to administer grant requirements. - Maintain a working knowledge of laws, regulations, and policies that affect grant administration and compliance. - Develop, implement, and oversee existing compliance programs. - Coordinate the close out and reporting of awards. - Periodically monitor and test compliance protocols to assess potential areas of noncompliance risk. - Proactively monitor FCC dockets to identify and track proceedings relevant to GCI participation in federal grant programs. - Provide support to inside and outside counsel as required for interactions with the appropriate federal agencies. - Coordinate other activities, special reports, projects, and other related duties as assigned. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in relevant field. - A minimum of seven (7) years of progressively responsible experience in the corporate compliance field, with a focus on telecommunications regulatory compliance or federal grants experience. Requirements - Telecommunications experience. - A graduate degree, including an MBA or JD. - Knowledge of and familiarity with the administration of grants from the Rural Utility Service (RUS) and National Telecommunications and Information Administration (NTIA). - Familiarity with RUS’s ReConnect Program, Community Connect Program, Broadband Initiatives Program, NTIA’s Tribal Broadband Connectivity Program, and Broadband Equity, Access, and Deployment Program. - Other relevant telecom industry or job-specific certifications. Benefits - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Must work well in a team environment and be able to work with a diverse group of people and customers.

Role Description GCI's Staff Sales Engineer will provide technical expertise, consulting, and solutions design as an integral part of the complete customer lifecycle, including pre and post sales, project management, support, consultation, and advocacy. Act as the technical liaison between the customer and the organization, ensuring solutions are designed to meet client requirements while aligning with company standards. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Engineering, Business, Computer Science, Telecommunications, or relevant technical discipline. - Minimum of twelve (12) years of relevant experience in sales, design & implementation within the technology or Engineering field. Requirements - Experience in a management/leadership role. - Current Professional-level certification in Cisco and/or Juniper (e.g., CCNP, CCDP, CCIE, JNCIP, CISSP). - Experience with IP Telephony, videoconferencing, and route/switch technologies. - Knowledge of cloud computing and hosted applications as a service (IaaS, PaaS, SaaS). - Familiarity with higher-layer technologies, back-office functionality, and business applications. - Proficiency in network documentation and Visio. - Knowledge of or experience with enterprise, healthcare, or education vertical markets. - Telecommunications experience. - Other relevant telecom industry or job specific certifications. Benefits - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Ability to make valid judgments and decisions. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Role Description GCI's Mgr, Engineering Delivery will provide leadership and direction for engineers and support staff, aligning technical outcomes with objectives and business goals. Manage the successful planning, execution, and delivery of engineering work that is on time, within budget, and to agreed quality standards, ensuring regulatory compliance, design standardization, and high network reliability. Position consists of supporting one or more assigned functional areas within the business group. Scope of responsibility is determined by management and may be modified to align with organizational priorities as business needs change. - Facilities Engineering - Outside Plant Engineering - Wireline & Wireless Core Engineering - Wireless (Cellular) RAN Engineering - IP Engineering - Systems Engineering - RF Microwave & Satellite Engineering Lead the design, deployment, and operational support of point-to-point microwave and satellite transport systems. This role provides technical direction, cross-functional coordination, and mentorship to engineering and field teams while ensuring regulatory compliance, design standardization, and high network reliability. Qualifications - At least five (5) years of experience in IP-based satellite communications, including GEO and LEO systems. - Background in hybrid satellite/terrestrial networks, link budgets, latency optimization, and high-availability designs for enterprise and remote environments. - Familiarity with modern LEO platforms (e.g., Starlink / OneWeb class) and VSAT technologies. Requirements - Microwave Network Design - Deep expertise in Point-to-Point microwave design, with strong working knowledge of Pathloss 6 and advanced modeling techniques. - Experience overseeing designs in coastal and arctic environments, including LiDAR-based terrain modeling, interference analysis, space diversity, and congested spectrum scenarios. - Ability to review, validate, and approve complex RF designs rather than perform routine desktop work. - Cross-Functional Leadership - Proven ability to coordinate across engineering, construction, operations, and vendor teams to address site constraints, mounting challenges, power, and backhaul integration early in the project lifecycle. - Working knowledge of IP and transport networking concepts to align microwave and satellite systems with core and access network requirements. - Standards, Documentation & Process - Ownership of design standards, templates, and best practices for microwave radio systems. - Ability to ensure high-quality documentation for field teams, including configuration guides and test procedures suitable for remote deployments. - System Integration & Troubleshooting - Experience guiding teams through lab validation, pre-deployment testing, and commissioning of radio systems. - Strong background in RF and network troubleshooting, including fades, interference, hardware failures, and L1/L2 networking issues, with the ability to direct root-cause analysis and corrective actions. - Hands on Experience on Ericsson and Aviat MW radios. - Frequency Coordination & Regulatory Compliance - Familiarity with FCC microwave licensing and coordination, including spectrum analysis, Form 601 filings, PCNs, interference cases, and waiver requests. - Ability to manage regulatory activities and interface with frequency coordinators and external carriers. - Leadership & Field Enablement - Experience mentoring engineers and supporting field teams, tower crews, and technicians during deployment and troubleshooting activities. - Broad understanding of microwave architectures (all-outdoor, split-mount, all-indoor), transmission media, antenna alignment practices, and installation standards. Benefits - Comprehensive health benefits. - Retirement savings plan. - Professional development opportunities. - Flexible work arrangements. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

Role Description GCI's Software Engineer II will apply principles and techniques of computer science, engineering, and mathematical analysis to design, develop, document, test, debug and support new and existing software systems and solutions which solve business problems and support the goals of the company. Essential Duties and Responsibilities at All Levels: - Development and Design: - Design, develop/build and test applications, integrations, scripts, automations, and other software solutions that meet business objectives and requirements. - Adhere to the SDLC, security standards, development guidelines and best practices. - Define system performance standards and KPI’s. - Estimate, track, and document all development efforts to departmental and team standards. - Collaborate with project managers, business analysts, and other developers during scoping, requirements gathering, and design phases. - Comply with all project plans throughout the development process. - Operational Support: - Provide exceptional customer, end-user, and stakeholder support. - Troubleshoot and debug solutions to resolve incidents and ongoing problems. - Monitor systems performance and identify areas of improvement. - Upgrade, reconfigure and improve solutions to achieve high usability, reliability, availability, accuracy, and performance. Backend and Integration Focus Addendum: - Responsible for design, implementation, testing, and support of software development with a focus on backend integration development. - Strong experience in modern large-scale, complex integration environments using multiple languages, web frameworks, and data formats such as JSON and XML. - Familiarity with modern RESTful micro-services and legacy SOAP based services. - Experience in telecommunications including OSS and BSS concepts such as customer relationship management, order management, provisioning, and billing. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Computer Science, Computer Technologies, Systems Analysis, Engineering, or relevant field. - Minimum of three (3) years’ experience in software development, configuration engineering, or similar technical role. - Experience with multiple OS scripting languages and web-based scripting technology. Requirements - Ability to work with other developers and inter-disciplinary teams collaboratively and professionally. - Follow and enforce established procedures. - Research new configuration tools and methodologies. - Research new software development tools and methodologies, evaluating opportunities for efficiency or quality gains. - In-depth knowledge of software languages and platforms particularly needed for troubleshooting modern development platforms and frameworks. - Understanding of TCP/IP and higher-level networking protocols such as HTTP, FTP. - Ability to make valid judgments and decisions. Benefits - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Supports a safe work environment by following all workplace safety rules and guidelines. - Consistently follows through on assigned tasks as expected. - Ability to provide training to team members on technology. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

Role Description Serve as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Focus Area: Purchase Orders (PO) & Invoicing - Own Chief Technology Office (CTO) invoice coding while driving cost transparency, vendor insights, and process improvements. - Support data-driven decision-making by identifying inefficiencies, improving controls, and enabling scalable, automated processes across CTO spend. - Own PO and invoice coding and review. - Conduct first-line vendor and contract billing review. - Execute analytics and reporting for invoice trends, vendor spend, and anomalies. - Understanding of end-to-end Procure-to-Pay (P2P) lifecycle (requisitions, purchase orders, goods receipt, invoice, payment). - Understanding of vendor payment terms and discounts, spend analysis, invoice errors and delays, and month-end and year-end processes. - Business Insights & Analysis - Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities. - Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making and document business requirements. - Perform root cause analysis to identify performance issues, risks, or gaps. - Translate business needs into functional or technical requirements. - Synthesize data into clear summaries and insight decks, delivering actionable recommendations. - Collaborate cross-functionally and facilitate stakeholder meetings, workshops, and requirements review sessions. - Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements. - Ensure requirements are traceable, accurate, auditable, and approved by stakeholders. - Additional Senior Level Expectations: - Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities. - Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions. - Synthesize complex qualitative and quantitative data into executive-ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes. - Drive cross-functional collaboration by facilitating high-impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery. - Define analysis standards, methodologies, and best practices across projects. - Performance Measurement & Reporting - Translate data into visibility and actionable insights through structured reporting and analytics. - Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency. - Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality. - Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements. - Assess solution effectiveness, monitor outcomes and KPI’s, and recommend corrective actions. - Identify and escalate insights or processes that do not meet standards. - Additional Senior Level Expectations: - Transform complex data into executive-level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives. - Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency. - Apply judgment to surface, escalate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations. - Change Enablement & Continuous Improvement - Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness. - Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes. - Support system implementations, enhancements, or policy changes. - Champion process refinement initiatives, including standardization, automation, and simplification. - Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Business, Finance, Analytics, Marketing, or relevant field. - Minimum of four (4) years of progressive experience in business analytics, business intelligence, strategic planning, or related background. - At least two (2) years of experience utilizing reporting and dashboarding tools (e.g., Excel, SQL, BI, or equivalent). Requirements - Telecommunications experience. - Relevant telecom industry or job specific certifications. - Accountability - Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - Basic Principles - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. - Collaboration - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - Communication - Conveys thoughts and expresses ideas appropriately and professionally. - Compliance - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. - Customer Focus - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Reliability - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. - Results - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. - Safety & Security - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - Technical Proficiency - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. - Proficiency in reporting and dashboarding tools (e.g., Excel, SQL, BI). - Ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight. Benefits - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Ability to make valid judgments and decisions. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. - The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.

Role Description Own and drive GCI’s end-to-end wholesale wireless roaming and strategic partnership strategy, with enterprise accountability for commercial performance, partner ecosystem development, and long-term market positioning. Serve as the company’s most senior subject matter expert (SME) for wholesale wireless partnerships, leading strategy across inbound and outbound roaming, carrier relationships, and emerging partnership models. Operate with significant autonomy and executive visibility, influencing priorities across Product, Network, Finance, and Executive Leadership to optimize revenue, margin, network utilization and customer experience outcomes. Primary customers include international, nationwide, regional and Alaska-based wireless communications providers and roaming partners. This role serves as the primary strategic and commercial point of contact for all wholesale roaming accounts and carrier partnership relationships. Internally, the position partners closely with Wholesale, Product, Network Operations, Engineering, Consumer, Business, Finance, and Executive Leadership teams to ensure alignment, operational execution, service excellence, and achievement of enterprise business objectives. - Defining and evolving GCI’s enterprise wireless roaming and strategic partnership strategy in alignment with product, consumer, business and network priorities. - Managing the full portfolio of inbound and outbound roaming agreements and wholesale wireless partnerships. - Leading commercial performance, revenue optimization, and profitability of inbound roaming services. - Coordinating outbound roaming services and carrier relationships for GCI subscribers in alignment with operational, technical and financial objectives. - Developing and maintaining strong internal and external relationships to support service delivery, issue resolution, and long-term partnership growth. - Ensuring compliance with company policies, contractual obligations, regulatory requirements, and applicable industry standards. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Marketing, Business, Economics, Telecommunications, or relevant field. - Minimum of fifteen (15) years of progressively responsible experience in wireless and data communications, including significant experience in wholesale wireless roaming and carrier partnerships. - Demonstrated experience leading complex contract negotiations, strategic partnership management, and enterprise-level account relationships. Requirements - Direct experience with Tier 1 wireless roaming and backhaul negotiations and contracts. - Experience shaping product and/or network strategy based on wholesale opportunities. - Experience in working with wholesale markets and accounts. - Experience in reciprocal sell/buy partnership structures and roaming economics. - Other relevant telecom industry or job specific certifications. Benefits - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficiently to perform job duties safely and effectively. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. - The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.