GCI Communication Corp

Role Description GCI's Mgr, Engineering Delivery will provide leadership and direction for engineers and support staff, aligning technical outcomes with objectives and business goals. Manage the successful planning, execution, and delivery of engineering work that is on time, within budget, and to agreed quality standards, ensuring regulatory compliance, design standardization, and high network reliability. Position consists of supporting one or more assigned functional areas within the business group. Scope of responsibility is determined by management and may be modified to align with organizational priorities as business needs change. - Facilities Engineering - Outside Plant Engineering - Wireline & Wireless Core Engineering - Wireless (Cellular) RAN Engineering - IP Engineering - Systems Engineering - RF Microwave & Satellite Engineering Lead the design, deployment, and operational support of point-to-point microwave and satellite transport systems. This role provides technical direction, cross-functional coordination, and mentorship to engineering and field teams while ensuring regulatory compliance, design standardization, and high network reliability. Qualifications - At least five (5) years of experience in IP-based satellite communications, including GEO and LEO systems. - Background in hybrid satellite/terrestrial networks, link budgets, latency optimization, and high-availability designs for enterprise and remote environments. - Familiarity with modern LEO platforms (e.g., Starlink / OneWeb class) and VSAT technologies. Requirements - Microwave Network Design - Deep expertise in Point-to-Point microwave design, with strong working knowledge of Pathloss 6 and advanced modeling techniques. - Experience overseeing designs in coastal and arctic environments, including LiDAR-based terrain modeling, interference analysis, space diversity, and congested spectrum scenarios. - Ability to review, validate, and approve complex RF designs rather than perform routine desktop work. - Cross-Functional Leadership - Proven ability to coordinate across engineering, construction, operations, and vendor teams to address site constraints, mounting challenges, power, and backhaul integration early in the project lifecycle. - Working knowledge of IP and transport networking concepts to align microwave and satellite systems with core and access network requirements. - Standards, Documentation & Process - Ownership of design standards, templates, and best practices for microwave radio systems. - Ability to ensure high-quality documentation for field teams, including configuration guides and test procedures suitable for remote deployments. - System Integration & Troubleshooting - Experience guiding teams through lab validation, pre-deployment testing, and commissioning of radio systems. - Strong background in RF and network troubleshooting, including fades, interference, hardware failures, and L1/L2 networking issues, with the ability to direct root-cause analysis and corrective actions. - Hands on Experience on Ericsson and Aviat MW radios. - Frequency Coordination & Regulatory Compliance - Familiarity with FCC microwave licensing and coordination, including spectrum analysis, Form 601 filings, PCNs, interference cases, and waiver requests. - Ability to manage regulatory activities and interface with frequency coordinators and external carriers. - Leadership & Field Enablement - Experience mentoring engineers and supporting field teams, tower crews, and technicians during deployment and troubleshooting activities. - Broad understanding of microwave architectures (all-outdoor, split-mount, all-indoor), transmission media, antenna alignment practices, and installation standards. Benefits - Comprehensive health benefits. - Retirement savings plan. - Professional development opportunities. - Flexible work arrangements. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

Role Description GCI's Software Engineer II will apply principles and techniques of computer science, engineering, and mathematical analysis to design, develop, document, test, debug and support new and existing software systems and solutions which solve business problems and support the goals of the company. Essential Duties and Responsibilities at All Levels: - Development and Design: - Design, develop/build and test applications, integrations, scripts, automations, and other software solutions that meet business objectives and requirements. - Adhere to the SDLC, security standards, development guidelines and best practices. - Define system performance standards and KPI’s. - Estimate, track, and document all development efforts to departmental and team standards. - Collaborate with project managers, business analysts, and other developers during scoping, requirements gathering, and design phases. - Comply with all project plans throughout the development process. - Operational Support: - Provide exceptional customer, end-user, and stakeholder support. - Troubleshoot and debug solutions to resolve incidents and ongoing problems. - Monitor systems performance and identify areas of improvement. - Upgrade, reconfigure and improve solutions to achieve high usability, reliability, availability, accuracy, and performance. Backend and Integration Focus Addendum: - Responsible for design, implementation, testing, and support of software development with a focus on backend integration development. - Strong experience in modern large-scale, complex integration environments using multiple languages, web frameworks, and data formats such as JSON and XML. - Familiarity with modern RESTful micro-services and legacy SOAP based services. - Experience in telecommunications including OSS and BSS concepts such as customer relationship management, order management, provisioning, and billing. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Computer Science, Computer Technologies, Systems Analysis, Engineering, or relevant field. - Minimum of three (3) years’ experience in software development, configuration engineering, or similar technical role. - Experience with multiple OS scripting languages and web-based scripting technology. Requirements - Ability to work with other developers and inter-disciplinary teams collaboratively and professionally. - Follow and enforce established procedures. - Research new configuration tools and methodologies. - Research new software development tools and methodologies, evaluating opportunities for efficiency or quality gains. - In-depth knowledge of software languages and platforms particularly needed for troubleshooting modern development platforms and frameworks. - Understanding of TCP/IP and higher-level networking protocols such as HTTP, FTP. - Ability to make valid judgments and decisions. Benefits - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Supports a safe work environment by following all workplace safety rules and guidelines. - Consistently follows through on assigned tasks as expected. - Ability to provide training to team members on technology. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

Role Description Serve as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Focus Area: Purchase Orders (PO) & Invoicing - Own Chief Technology Office (CTO) invoice coding while driving cost transparency, vendor insights, and process improvements. - Support data-driven decision-making by identifying inefficiencies, improving controls, and enabling scalable, automated processes across CTO spend. - Own PO and invoice coding and review. - Conduct first-line vendor and contract billing review. - Execute analytics and reporting for invoice trends, vendor spend, and anomalies. - Understanding of end-to-end Procure-to-Pay (P2P) lifecycle (requisitions, purchase orders, goods receipt, invoice, payment). - Understanding of vendor payment terms and discounts, spend analysis, invoice errors and delays, and month-end and year-end processes. - Business Insights & Analysis - Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities. - Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making and document business requirements. - Perform root cause analysis to identify performance issues, risks, or gaps. - Translate business needs into functional or technical requirements. - Synthesize data into clear summaries and insight decks, delivering actionable recommendations. - Collaborate cross-functionally and facilitate stakeholder meetings, workshops, and requirements review sessions. - Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements. - Ensure requirements are traceable, accurate, auditable, and approved by stakeholders. - Additional Senior Level Expectations: - Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities. - Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions. - Synthesize complex qualitative and quantitative data into executive-ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes. - Drive cross-functional collaboration by facilitating high-impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery. - Define analysis standards, methodologies, and best practices across projects. - Performance Measurement & Reporting - Translate data into visibility and actionable insights through structured reporting and analytics. - Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency. - Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality. - Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements. - Assess solution effectiveness, monitor outcomes and KPI’s, and recommend corrective actions. - Identify and escalate insights or processes that do not meet standards. - Additional Senior Level Expectations: - Transform complex data into executive-level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives. - Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency. - Apply judgment to surface, escalate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations. - Change Enablement & Continuous Improvement - Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness. - Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes. - Support system implementations, enhancements, or policy changes. - Champion process refinement initiatives, including standardization, automation, and simplification. - Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Business, Finance, Analytics, Marketing, or relevant field. - Minimum of four (4) years of progressive experience in business analytics, business intelligence, strategic planning, or related background. - At least two (2) years of experience utilizing reporting and dashboarding tools (e.g., Excel, SQL, BI, or equivalent). Requirements - Telecommunications experience. - Relevant telecom industry or job specific certifications. - Accountability - Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - Basic Principles - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. - Collaboration - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - Communication - Conveys thoughts and expresses ideas appropriately and professionally. - Compliance - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. - Customer Focus - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Reliability - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. - Results - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. - Safety & Security - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - Technical Proficiency - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. - Proficiency in reporting and dashboarding tools (e.g., Excel, SQL, BI). - Ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight. Benefits - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Ability to make valid judgments and decisions. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. - The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.

Role Description Own and drive GCI’s end-to-end wholesale wireless roaming and strategic partnership strategy, with enterprise accountability for commercial performance, partner ecosystem development, and long-term market positioning. Serve as the company’s most senior subject matter expert (SME) for wholesale wireless partnerships, leading strategy across inbound and outbound roaming, carrier relationships, and emerging partnership models. Operate with significant autonomy and executive visibility, influencing priorities across Product, Network, Finance, and Executive Leadership to optimize revenue, margin, network utilization and customer experience outcomes. Primary customers include international, nationwide, regional and Alaska-based wireless communications providers and roaming partners. This role serves as the primary strategic and commercial point of contact for all wholesale roaming accounts and carrier partnership relationships. Internally, the position partners closely with Wholesale, Product, Network Operations, Engineering, Consumer, Business, Finance, and Executive Leadership teams to ensure alignment, operational execution, service excellence, and achievement of enterprise business objectives. - Defining and evolving GCI’s enterprise wireless roaming and strategic partnership strategy in alignment with product, consumer, business and network priorities. - Managing the full portfolio of inbound and outbound roaming agreements and wholesale wireless partnerships. - Leading commercial performance, revenue optimization, and profitability of inbound roaming services. - Coordinating outbound roaming services and carrier relationships for GCI subscribers in alignment with operational, technical and financial objectives. - Developing and maintaining strong internal and external relationships to support service delivery, issue resolution, and long-term partnership growth. - Ensuring compliance with company policies, contractual obligations, regulatory requirements, and applicable industry standards. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Marketing, Business, Economics, Telecommunications, or relevant field. - Minimum of fifteen (15) years of progressively responsible experience in wireless and data communications, including significant experience in wholesale wireless roaming and carrier partnerships. - Demonstrated experience leading complex contract negotiations, strategic partnership management, and enterprise-level account relationships. Requirements - Direct experience with Tier 1 wireless roaming and backhaul negotiations and contracts. - Experience shaping product and/or network strategy based on wholesale opportunities. - Experience in working with wholesale markets and accounts. - Experience in reciprocal sell/buy partnership structures and roaming economics. - Other relevant telecom industry or job specific certifications. Benefits - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficiently to perform job duties safely and effectively. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. - The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Role Description GCI's Telecom Engineer II will apply engineering principles across Technology Planning & Engineering to design, implement, optimize, and support telecommunications network architectures that meet industry standards and business needs. Responsible for delivering scalable, reliable, and secure solutions, supporting project execution, maintaining accurate network documentation, and monitoring and optimizing network performance while resolving complex deployment and operational issues. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Electrical Engineering, Computer Science, Computer Engineering, Telecommunications, or relevant field. - Minimum of four (4) years of progressive engineering experience in information technology, development, and managing moderate to complex technical projects within telecom environments, or related background. - Experience within the telecommunications industry (preferred). - Relevant telecom industry or job specific certifications (preferred). Requirements - Solid understanding of 5G Core architecture (PCC/PCG, AMF, SMF, UPF, UDM, AUSF, PCF, NRF, NSSF, NEF). - Strong working knowledge of 4G EPC (MME, SGW, PGW, HSS) and experience supporting migration strategies to 5G core environments. - Working proficiency of 3G Core architecture (MSC, MediaGateway, SGSN, and GGSN) and familiarity with circuit switch and packet switch topologies. - Experience supporting IMS-based services including VoLTE, VoWiFi, and VoNR, with exposure to service integration and optimization. - Functional knowledge of ancillary telecom systems such as SMSC/MMSC, Prepaid platforms (OCS, IVR, CAMEL), Voicemail/VVM, and RTT/TTY, with experience supporting integrations, monitoring service performance, and troubleshooting service impacts. - Familiarity with network slicing and cloud-native or virtualized core deployments. - Proficiency with core protocols including Diameter, IP, SIP, GTP-C/U, PFCP, SCTP, HTTP/2, and TLS, with the ability to troubleshoot protocol-level issues. - Ability to contribute to end-to-end core network designs and implementations. Benefits - Some travel to remote sites throughout Alaska and to lower 48 States may be required. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Role Description GCI's Project Manager II is responsible for leading multiple concurrent projects to completion by following project management methodology to initiate, plan, execute, control, test, report, and close out projects to specifications within deadlines and budget. Project responsibilities include reviewing project requirements, design documents, business validation, and post-launch support. - Manage personnel resources within all internal engineering groups, consultants, and contractors. - Work across multiple department lines, identifying resources needed both internally and externally. - Engage professional design and engineering services, and general contractors. - Develop and maintain project budgets and project schedules, including traditional Gantt and PET charts. - Validate project requirements, design documents, prepare and submit capital plan approvals, prepare project bid information. - Ensure project documentation is current, accurate, and complete. - Support and define project scopes with internal and external customers. - Oversee and participate in procurement of services and materials to include FFE. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in business, accounting, industrial management, engineering, or related field. - Minimum of four (4) years of project management experience to include developing project budgets and schedules. Requirements - Project Management Professional (PMP) preferred. - Logistics and procurement experience preferred. - Telecommunications experience preferred. - Other telecom industry or job specific certifications preferred. - Must possess and maintain a valid driver’s license, proof of insurance, and a satisfactory driving record. - Must be able to drive when in remote communities and operate ATV-style vehicles if necessary. Benefits - Participation in a DOT or non-DOT drug and alcohol testing program may be required. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. - GCI is an equal opportunity employer. - Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Role Description GCI's Analyst, Technical Design Process will participate in the development, organization, and maintenance of the company’s Technical Design Process. Develop sustainable, complex workflows based on system findings and business strategy. Function as both a systems business analyst and a workflow process designer applying proven communication, analytical, and problem-solving skills to help maximize the benefits of our ESM platform investment. Essential Duties and Responsibilities - ESM Program implementation: configuration, integration testing, requirement gathering, and solution design. - Translate requirements into platform components, workflow, and configuration. - Hands-on implementation of workflow and UI designs. - Configure system automation to facilitate the process lifecycle. - Build or configure dashboards and reports for data analysis. - Perform system configuration validation and testing. - Design and support process and system integrations and automation between ESM platform and dependent systems/applications. - Assist with integration and configuration between platform and 3rd party tools and systems. - Provide two-way communication and education between all IT areas and business areas. - Develop a strong working relationship with business customers. - Assist with system training and documentation. - Prepare, communicate, and educate business unit clients and IT team(s) on changes in policies and practices. - Collaborate with multiple organizations within the enterprise, end users, vendors, and IT team members. - Conduct regular, periodic meetings with business unit, technical team, and IT management. - Conduct monthly meetings with key business unit and professional contacts. - Contribute annual strategic plans, objectives, and budgets for IT-related initiatives. - Provide exceptional customer, end-user, and stakeholder support. - Troubleshoot and debug solutions to resolve incidents and ongoing problems. - Monitor systems performance and identify areas of improvement. - Upgrade, reconfigure, and improve solutions as needed. Qualifications - Ability to work independently and in a team setting within a project environment. - Ability to build and maintain effective working relationships with leadership, peers, customers, and vendors. - Ability to accurately communicate information virtually, over the phone, and in-person. - Ability to create clear and easily understood written documentation. - Demonstrated experience using a blend of written communication techniques. - Demonstrated ability to set priorities, meet deadlines, and multi-task in a dynamic environment. - Experience with enterprise service management concepts or systems of IT support services. - Understanding of a variety of technical applications. - Strong analytical and management skills. - Understanding of project management and development methodologies. - Understanding of Telecom and OSS concepts. - Understanding of database concepts. - Understanding of Enterprise Business Intelligence reporting. - Working knowledge of ITIL framework. - Experience with Tableau or Power BI. Requirements - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in IT, Computer Science, or relevant field. - Minimum of four (4) years of experience in an IT Service Operations environment, software/technical development environment, or similar technical role. Benefits - This position may require access to reliable transportation for occasional travel. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned and operate standard office equipment. - Must work well in a team environment and be able to work with a diverse group of people and customers. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

Role Description GCI's Mgr Sr, Cloud Infrastructure & Orchestration will lead a team of engineers that provide critical cloud services for the Enterprise Cloud Platform (ECP), ensuring smooth operation, optimal performance, and security while maintaining business continuity and efficiency across the cloud environment. Manage the day-to-day operations and essential services of the ECP data centers and platform foundations, working with key stakeholders, internal support teams, and third-party suppliers to ensure optimal service delivery. Essential Duties and Responsibilities - Fully own the mission, goals, operations, and results of the team and areas of responsibility. - Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. - Establish the vision and tone for the department, consistent with company culture and mission. - Establish clear, measurable, and achievable goals and performance expectations and follow up appropriately. - Hire individuals who can accomplish those goals and meet those expectations; provide them the open communication, training, tools, and mentoring needed to be successful and develop professionally. - Provide clear and accurate feedback to individuals and teams on a timely and consistent basis. - Effectively manage processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions. Strategic Alignment - Monitor and maintain the health and performance of ECP data centers and platform foundations across multiple platforms. - Ensure ECP data centers and platform foundations adhere to relevant industry regulations and compliance standards. - Work with solution architects and technical product owners on capacity planning to develop asset lifecycle management plans. - Facilitate clear communication between team, stakeholders, and leadership. - Manage team capacity, assigning tasks based on individual skills and availability. - Continuously monitor cloud performance, cost management, and security compliance. - Manage incident response processes and escalate critical issues to appropriate teams. - Assist with forecasting future cloud resource needs and scaling infrastructure accordingly. Cloud Infrastructure & Services - Develop and maintain a resilient infrastructure to reduce failures. - Support applicable products and services with a focus on security and user experience. - Proactively identify, troubleshoot, and resolve issues to minimize downtime and impact on business operations. - Provide data center installation, configuration, and support of Compute, Storage, and Network assets. - Track key metrics to identify potential issues and optimize performance. - Ensure security procedures are in place to protect sensitive data stored in the cloud. - Maintain relationships with key business members and core vendors. - Provide senior-level support for escalated and complex data center and platform foundations issues. Team Development - Identify staff training needs and provide opportunities for relevant training programs. - Regularly assess the effectiveness of training programs and content. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Computer Science, Information Technology, or related field. - A minimum of ten (10) years of relevant professional experience in progressively responsible roles within a technology-related field. - Including at least three (3) years in a supervisory or management position. Requirements - Experience with cloud infrastructure (public and private), DevOps, or software development. - Telecommunications experience. - Vendor certifications (VMware, Cisco, F5, Aruba, etc.). - Cloud Infrastructure or Agile certifications. - Other relevant telecom industry or job specific certifications. Benefits - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Must work well in a team environment and be able to work with a diverse group of people and customers.

Role Description GCi's Senior Compensation Analyst will lead analytically rigorous, market-aligned compensation solutions that support attraction, retention, and internal equity. This role partners with HR and business leaders to price jobs to market, maintain job architecture and salary structures, support annual compensation cycles (merit, bonus, and focal reviews), and provide guidance on offers and employee compensation changes. The Senior Compensation Analyst ensures pay practices are compliant and scalable, produces clear reporting and insights, and helps leaders make consistent, data-driven compensation decisions. Essential Duties and Responsibilities - Compensation Programs & Market Pricing - Conduct market pricing using multiple survey sources and internal benchmarks; evaluate job matches, recommend market positioning, and document pricing rationale. - Develop, maintain, and administer salary structures (grades, ranges, differentials), ensuring alignment with market movement, internal equity, and pay philosophy. - Partner with HR Business Partners and Talent Acquisition to provide guidance on competitive pay ranges, offers, and pay adjustments. - Support compensation governance by applying policies consistently, identifying exceptions, and escalating risks or trends as appropriate. - Job Architecture & Job Evaluation - Evaluate roles for level, scope, complexity, and FLSA status using established job architecture and evaluation frameworks. - Maintain accurate, market-aligned job descriptions and ensure alignment between role content, leveling, and compensation structures. - Provide consultative guidance to HR Business Partners and leaders on job leveling, career progression, and internal consistency. - Support ongoing job architecture maintenance, including audits, documentation standards, and alignment to external market benchmarks. - Annual Compensation Cycle - Support annual merit and annual/quarterly bonus cycles by preparing guidelines, eligibility files, and manager tools in alignment with compensation philosophy and budget parameters. - Perform data validation, audits, and quality checks to ensure accuracy, compliance, and equitable outcomes. - Partner with HR, Payroll, and Finance to resolve issues, manage timelines, and ensure smooth execution of compensation processes. - Contribute to post-cycle analyses and summaries, highlighting outcomes, trends, and insights for leadership review. - Incentive & Offer Support - Advise on compensation decisions including new hire offers, promotions, transfers, reclassifications, and retention actions in accordance with policy and governance standards. - Provide analytical support for incentive plans (annual/quarterly or sales), including eligibility validation, calculations, and documentation. - Partner with Finance and Payroll to ensure accurate implementation of compensation changes and incentive payouts. - Identify potential pay risks or inconsistencies and recommend solutions aligned with internal equity and market competitiveness. - Data, Systems & Reporting - Maintain compensation and job data within HCM and compensation systems, ensuring accuracy through regular audits and reconciliations. - Develop dashboards, reports, and analyses to support compensation decision‑making (e.g., market positioning, pay equity indicators, cycle outcomes). - Translate complex compensation data into clear, actionable insights for HR partners and business leaders. - Collaborate cross‑functionally with HRBPs, Talent Acquisition, Payroll, Finance, and business leaders to support consistent, data‑driven compensation practices. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Human Resources, Business Management/Administration, Finance, Economics, or a relevant field. - Minimum of six (6) years of progressive responsibilities in Human Resources, Payroll, Business Administration, Business Management, Economics, or related background. - Including a minimum of four (4) years in a compensation focused role. - Preferred: Experience in finance or statistical analysis. - At least one HR Certification obtained through SHRM (SHRM-CP or SHRM-SCP), HRCI (PHR, SPHR, CPHR), or World at Work (CCP, CECP, CSCP). Requirements - This senior-level position requires advanced proficiency in all areas of responsibility, performing highly complex tasks with minimal supervision and broad independent judgment. - Ability to effectively use data analysis software and HR information systems (HRIS). Benefits - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Ability to make valid judgments and decisions. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. Culture, Engagement, and Connection At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

GCI's NOC Services Monitoring & Automation Engineer will lead the improvement in monitoring and automation for BTS, NOC & TAC by leveraging Assure1 functionality and creating the business requirements for vendors, engineering and Application Technology driving reductions in Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR) by improved automation. Key driver for shift from reactive to proactive. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead Improvement Initiatives - Assessment of Current Processes: Conduct thorough evaluations of existing monitoring and automation processes to identify inefficiencies, gaps, and areas for enhancement. - Implementation of Best Practices: Research and integrate industry best practices in monitoring and automation. Stay updated on trends and advancements in the field to ensure the NOC remains competitive and effective. - Change Management: Develop and manage change management processes to smoothly implement new initiatives, ensuring minimal disruption to operations. Business Requirements Development - Cross-Functional Collaboration: Engage with stakeholders from various departments, including engineering, operations, and application technology, to gather insights and understand operational challenges. - Documentation: Create clear, detailed business requirements documentation that outlines functional and non-functional requirements for automation tools and processes. - Vendor Liaison: Work closely with vendors to communicate requirements and ensure their solutions align with the operational goals of the NOC. MTTD & MTTR Reduction - Root Cause Analysis: Analyze historical incident data to identify patterns and root causes of outages or delays in service recovery. - Strategic Initiatives: Develop targeted initiatives focused on improving detection capabilities (reducing MTTD) and streamlining response processes (reducing MTTR), such as implementing advanced alerting systems and automated remediation actions. - Continuous Improvement: Foster a culture of continuous improvement by regularly reviewing MTTD and MTTR metrics and adjusting strategies based on performance outcomes. Leverage Assure1 Functionality - Tool Utilization: Deeply understand and utilize the full capabilities of Assure1, including its reporting, alerting, and data analysis features, to improve operational visibility. - Customization and Configuration: Customize Assure1 settings and configurations to meet specific NOC requirements, focusing on optimizing data collection and reporting functionalities. - Automation Opportunities: Identify repetitive tasks and processes that can be automated using Assure1 to streamline workflows and reduce manual intervention. Collaboration & Communication - Integration Coordination: Facilitate collaboration between NOC, engineering, and application technology teams to ensure seamless integration of monitoring tools and processes. - Stakeholder Updates: Regularly communicate updates on monitoring and automation initiatives to stakeholders, ensuring alignment and addressing any concerns or feedback. - Cross-Functional Meetings: Organize and lead cross-functional meetings to discuss project statuses, challenges, and opportunities for improvement. Proactive Monitoring Solutions - Risk Assessment: Conduct risk assessments to identify critical systems and services that require proactive monitoring solutions to preemptively address potential issues. - Monitoring Design: Design and implement comprehensive monitoring solutions that provide real-time visibility into system performance, including thresholds and alerts for early issue detection. - Feedback Loop: Establish a feedback loop with NOC and TAC teams to continuously refine and improve monitoring strategies based on operational insights and evolving needs. Training & Knowledge Sharing - Training Programs: Develop and implement training programs for NOC staff on new tools and automation processes, ensuring they are equipped to leverage these solutions effectively. - Documentation and Resources: Create comprehensive documentation, guides, and resources to support ongoing learning and reference for the NOC team. - Mentorship: Provide mentorship to junior staff, promoting knowledge transfer and fostering a culture of growth and development within the team. Performance Metrics & Reporting - KPI Development: Establish relevant KPIs for monitoring and automation efforts, focusing on metrics that accurately reflect performance improvements, such as incident response times and automation success rates. - Regular Reporting: Generate and present regular reports to leadership, highlighting key performance metrics, insights from monitoring activities, and the impact of implemented solutions. - Data-Driven Decision Making: Use data gathered from monitoring tools to drive informed decision-making and strategic planning for ongoing improvements in NOC operations. - This detailed outline should provide a comprehensive view of the expectations and responsibilities associated with the Senior NOC Services Monitoring & Automation Engineer role, emphasizing the importance of leadership, collaboration, and continuous improvement. COMPETENCIES: - ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - Owns and manages priorities and individual tasks without direct supervision. - Take the initiative and seek out opportunities. - BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. - COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. - Excellent communication, presentation, and interpersonal skills. - Excellent communication and collaboration abilities, capable of working with diverse teams and stakeholders. - COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. - CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. - Experience leading projects and initiatives, with a demonstrated ability to manage timelines, resources, and stakeholder communications. - RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. - Proven ability to manage complex projects and strategic initiatives. - Strong analytical and problem-solving skills, with a focus on operational efficiency. - Ability to diagnose issues quickly and develop effective solutions. - Experience in analyzing performance metrics and operational data to identify trends and areas for improvement. - SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - CHANGE MANAGEMENT: champions and supports department and company change. - Ability to manage change effectively, ensuring smooth transitions for new processes or tools. - DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action. Technical Competencies: - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. - Monitoring Tools: Proficiency with Assure1 and other monitoring and automation tools (e.g., Nagios, Splunk, SolarWinds, or equivalent). - Scripting and Automation: Strong scripting skills in languages such as Python, Bash, PowerShell, or like automate tasks and processes. - Networking Knowledge: Solid understanding of networking concepts, protocols (TCP/IP, SNMP, etc.), and network management practices. - Incident Management: Familiarity with incident management processes and frameworks (e.g., ITIL) for efficient service recovery. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent. - A minimum of ten (10) years of experience in Network Operations Center (NOC) or similar roles focused on monitoring and automation. * - Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or related field. * Preferred: - Master’s degree or PhD in Engineering. - Telecommunications experience. - Relevant telecom industry or job specific certifications. - ITIL, CCNA, CCNP - PE DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: - Work performed at office, remote office, and client sites. - Interaction with upset customers, vendors, or employees may occur. - Position requires regular travel for business and training purposes, including travel during scoping, requirements, development, testing, or business development activities. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Ability to make valid judgments and decisions. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.