Role Description The Regional Manager is responsible for managing and growing an existing book of business through proactive client engagement, policy service excellence, and consultative product recommendations. This role serves as a trusted advisor to clients, conducting regular portfolio and policy reviews while identifying opportunities to enhance client outcomes through appropriate product solutions and service enhancements. The Regional Manager partners closely with internal servicing, underwriting, and case management teams to ensure a seamless client experience while driving retention, satisfaction, and responsible revenue growth. What You'll Do - Client Relationship Management - Manage and retain an assigned regional book of business, serving as the primary point of contact for ongoing client needs. - Conduct annual and quarterly client reviews to assess policy performance, portfolio alignment, and evolving financial objectives. - Build long-term relationships by delivering consistent, high-touch, client-centric service. - Policy & Portfolio Reviews - Review existing insurance and financial products for performance, suitability, and alignment with client goals. - Conduct index allocation reviews, performance discussions, and policy optimization recommendations. - Analyze portfolios and identify opportunities for improvements, adjustments, or enhancements. - Monitor outstanding items and ensure timely completion of client tasks and deliverables. - Assist with onboarding new clients and organizing renewal cycles. - Consultative Upselling & Cross-Selling - Identify opportunities where new or additional products may add value to a client’s existing strategy. - Educate clients on available solutions and enhancements in a clear, compliant, and consultative manner. - Partner with advisors and internal teams to implement recommended changes and new solutions. - Service & Execution Oversight - Coordinate with policy service, case management, and operations teams to ensure timely and accurate execution. - Resolve escalated service issues and advocate for client needs internally. - Ensure all client interactions and transactions adhere to regulatory and compliance standards. - Business Growth & Reporting - Track client engagement, retention, and service-related growth metrics. - Maintain accurate documentation of client reviews, recommendations, and outcomes. - Provide regional insights and feedback to leadership on client trends, product needs, and service opportunities. Qualifications - 5+ years of experience in insurance, financial services, or wealth management. - Strong understanding of life insurance products, indexed strategies, and policy servicing. - Proven experience managing an existing book of business and conducting client reviews. - Ability to explain complex financial concepts in a clear, client-friendly manner. - Excellent relationship-building, communication, and follow-through skills. - Detail-oriented with strong organizational and documentation practices. - Experience with credit unions, healthcare systems, or nonprofit organizations is a plus. - Comfort discussing basic concepts related to SERPs, split-dollar, and life insurance-based strategies.

Role Description As a Lead Construction Manager you will apply advanced engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues. Main Responsibilities - Leads the development, evaluation and implementation of new and innovative principles, processes and applications. - Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets. - Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. - Resolves difficult interoperability problems to obtain operation across all platforms. - Configures systems to user environments. - Supports acquisition and implementation of hardware and software as well as subcontractor services. Regarded as subject matter expert in applied research, development, and design of new products. - Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions. - May act as a technical project leader or provide work leadership for lower level employees. - Excludes those with full supervisory responsibilities. - Requires limited direction and guidance with most tasks. Qualifications - Consulting Level Bachelor's degree. Typically with 8+ years of experience. - 6+ years of experience with Master's Degree. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $105,786 - $141,047 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $111,074 - $148,099 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $116,364 - $155,152 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

Role Description Point is looking for a high-performing partnerships leader to help drive the next phase of growth in our servicing partnerships channel. This role is designed for someone who thinks like an owner, operates with strong commercial judgment, and approaches partnerships as long-term strategic growth levers rather than transactional sales channels. As Senior Partnerships Manager, Servicing, you will lead the development and expansion of mortgage and consumer loan servicer partnerships that accelerate adoption of Point’s home equity solutions and contribute directly to revenue growth. Success in this role requires a deep understanding of: - Incentive alignment - Distribution strategy - Operational realities - Long-term partnership economics You will work cross-functionally across Product, Growth, and Leadership teams to identify high-leverage opportunities, improve go-to-market alignment, and strengthen Point’s market positioning within the servicing ecosystem. Your responsibilities - Own and expand enterprise-level relationships with mortgage and consumer loan servicers to drive long-term revenue growth and scalable distribution. - Lead partnership opportunities end-to-end, from sourcing and negotiation through activation, adoption, and expansion. - Identify high-impact distribution opportunities by evaluating borrower economics, operational friction, retention dynamics, and commercial viability. - Develop partnership strategies that improve conversion efficiency, origination lift, and long-term value creation. - Build executive alignment and multi-threaded relationships across servicing organizations, including strategic sponsors and operational champions. - Collaborate cross-functionally to strengthen go-to-market execution, improve activation strategy, and influence product direction. - Pressure-test assumptions, evaluate execution risk, and identify scalable partnership motions that create durable business impact. - Translate market insights, stakeholder feedback, and ecosystem dynamics into actionable recommendations and measurable outcomes. - Create clarity in ambiguous environments and drive initiatives forward with accountability, prioritization, and sound judgment. Qualifications - 7+ years of experience developing and scaling partnerships with mortgage or consumer loan servicers. - Proven track record of driving onboarding success, revenue acceleration, and long-term partner expansion. - Deep understanding of servicing economics, incentive structures, operating models, and embedded distribution mechanics. - Strong commercial intuition with the ability to identify unseen opportunities, challenge assumptions, and assess tradeoffs thoughtfully. - Demonstrated ability to independently drive outcomes across ambiguous, cross-functional environments. - Exceptional communication, executive presence, and stakeholder management skills. - High ownership mindset with a reputation for building alignment, earning trust, and delivering measurable business outcomes. - Curious, adaptable, and energized by solving complex problems with incomplete information. - Existing relationships within mortgage servicing or consumer loan servicing organizations are strongly preferred. - Open to exceptional enterprise SaaS sellers, particularly those with experience driving enterprise adoption and conversion within freemium or product-led growth environments. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave and transition time. - Equity: Meaningful equity to share in the value created. - Financial wellness: 401K retirement plans, life insurance, and disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, home office reimbursement, and company-provided equipment. Location Requirement This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Equal Opportunity Employer Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Role Description Buscamos un gestor de catálogos altamente proactivo y orientado a resultados para unirse a nuestro equipo. El objetivo principal de este rol es gestionar, escalar y resolver todas las incidencias operativas en Amazon Seller Central y Vendor Central, asegurando que las cuentas de nuestros clientes funcionen sin interrupciones. El candidato ideal no solo espera respuestas, sino que provoca soluciones utilizando rapidez, criterio técnico y herramientas de Inteligencia Artificial para optimizar los procesos de Resolución. - Gestión Integral de Casos: Apertura, seguimiento y cierre de tickets en Amazon (Seller/Vendor Support) para resolver problemas de catálogo, bloqueos, envíos, variaciones, Brand Registry, entre otros. - Resolución Proactiva: Investigar la causa raíz de las incidencias y persistir ante el soporte de Amazon hasta obtener una solución efectiva, evitando respuestas genéricas o cierres prematuros de casos. - Uso de IA para Soluciones: Utilizar herramientas de Inteligencia Artificial (ChatGPT, Gemini, etc.) para redactar apelaciones persuasivas, interpretar políticas complejas de Amazon y encontrar soluciones técnicas rápidas. - Comunicación Activa: Mantener informados a los Growth Managers sobre el estatus de sus casos de forma constante y clara. - Documentación: Mantener un registro organizado de los casos abiertos, tiempos de respuesta y resoluciones obtenidas. Qualifications - Mentalidad Resolutiva: Capacidad para trabajar bajo presión y con KPIs de rapidez en la resolución. - Habilidades de Comunicación: Excelente redacción y oratoria. Debe ser capaz de explicar problemas complejos de forma sencilla. - Valorable manejo de herramientas de IA: Para optimizar el trabajo diario. - Valorable experiencia: Gestionando casos en Amazon Seller Central o Vendor Central. - Idiomas: Español y valorable Inglés escrito avanzado.