Acumen Financial Advantage

Role Description The Regional Manager is responsible for managing and growing an existing book of business through proactive client engagement, policy service excellence, and consultative product recommendations. This role serves as a trusted advisor to clients, conducting regular portfolio and policy reviews while identifying opportunities to enhance client outcomes through appropriate product solutions and service enhancements. The Regional Manager partners closely with internal servicing, underwriting, and case management teams to ensure a seamless client experience while driving retention, satisfaction, and responsible revenue growth. What You'll Do - Client Relationship Management - Manage and retain an assigned regional book of business, serving as the primary point of contact for ongoing client needs. - Conduct annual and quarterly client reviews to assess policy performance, portfolio alignment, and evolving financial objectives. - Build long-term relationships by delivering consistent, high-touch, client-centric service. - Policy & Portfolio Reviews - Review existing insurance and financial products for performance, suitability, and alignment with client goals. - Conduct index allocation reviews, performance discussions, and policy optimization recommendations. - Analyze portfolios and identify opportunities for improvements, adjustments, or enhancements. - Monitor outstanding items and ensure timely completion of client tasks and deliverables. - Assist with onboarding new clients and organizing renewal cycles. - Consultative Upselling & Cross-Selling - Identify opportunities where new or additional products may add value to a client’s existing strategy. - Educate clients on available solutions and enhancements in a clear, compliant, and consultative manner. - Partner with advisors and internal teams to implement recommended changes and new solutions. - Service & Execution Oversight - Coordinate with policy service, case management, and operations teams to ensure timely and accurate execution. - Resolve escalated service issues and advocate for client needs internally. - Ensure all client interactions and transactions adhere to regulatory and compliance standards. - Business Growth & Reporting - Track client engagement, retention, and service-related growth metrics. - Maintain accurate documentation of client reviews, recommendations, and outcomes. - Provide regional insights and feedback to leadership on client trends, product needs, and service opportunities. Qualifications - 5+ years of experience in insurance, financial services, or wealth management. - Strong understanding of life insurance products, indexed strategies, and policy servicing. - Proven experience managing an existing book of business and conducting client reviews. - Ability to explain complex financial concepts in a clear, client-friendly manner. - Excellent relationship-building, communication, and follow-through skills. - Detail-oriented with strong organizational and documentation practices. - Experience with credit unions, healthcare systems, or nonprofit organizations is a plus. - Comfort discussing basic concepts related to SERPs, split-dollar, and life insurance-based strategies.

Role Description The Head of the Client Success Team leads all post-issue policy administration, service, and in-force management functions. This role oversees the full lifecycle of policy servicing long-term case maintenance, ensuring accuracy, compliance, exceptional client experience, and operational scalability within our SERP/executive benefits business. This leader builds and manages a high-performing team, drives process excellence, oversees carrier relationships, and ensures the firm delivers industry-leading responsiveness and policy stewardship to our credit union, healthcare, and nonprofit clients. What You'll Do - Leadership & Team Management - Lead, mentor, and develop the Policy Service team (Policy Service Manager, Client Success support, coordinators). - Establish clear performance expectations, goals, KPIs, and workflows to ensure consistency and accountability. - Collaborate with the Regional Manager, Case Design, and Case Management teams to ensure seamless handoffs and service continuity. - Policy Administration & In-Force Management - Oversee all servicing of in-force life-insurance and executive-benefit policies (SERPs, split-dollar, COLI/BOLI, individual life). - Ensure timely index allocations, illustration updates, annual reviews, and ongoing policy maintenance. - Monitor premium schedules, billing, and transactional accuracy; oversee payment follow-ups and coordination with carriers. - Review policy changes, riders, reinstatements, beneficiary updates, and ownership/structure changes with precision and compliance. - Operational Excellence & Process Improvement - Develop and enhance SOPs, workflows, and documentation to drive scalability, transparency, and risk reduction. - Lead root-cause analysis for service defects and implement corrective action. - Oversee accurate data entry, CRM system utilization, and recordkeeping standards. - Identify automation opportunities, workflow refinements, and cross-team efficiencies. - Compliance & Risk Management - Ensure servicing practices align with carrier rules, regulatory requirements, and firm compliance standards. - Oversee adherence to internal controls, privacy/security requirements, and audit-ready documentation. - Partner with Compliance and Legal on policies involving ownership changes and executive-benefit administration. - Client & Carrier Relationship Management - Serve as senior escalation point for complex policy issues, client concerns, or escalated carrier matters. - Maintain strong relationships with carrier home offices (Penn Mutual, Pacific Life, Nationwide, etc.) to resolve issues quickly. - Support Client Success by providing guidance, timely updates, and strategic input for key accounts. Qualifications - 7–10+ years of experience in life insurance policy service, in-force management, or related operations (SERP/executive benefits strongly preferred). - Leadership experience managing service teams or operational staff in a remote or multi-state environment. - Deep knowledge of life-insurance products (UL, IUL, VUL, Whole Life) and policy mechanics. - Experience with executive benefits (SERPs, split dollar, 162 bonus, COLI/BOLI) is strongly desirable. - Strong analytical skills with the ability to interpret illustrations, policy transactions, and in-force reports. - Proven ability to build efficient processes, SOPs, and scalable operational systems. - Exceptional communication, problem-solving, and relationship-building skills. - High attention to detail, accountability, and commitment to service excellence.

Role Description The Head of Case Design is a working leader responsible for the quality, accuracy, and throughput of all proposals produced by the Case Design team. This role combines active, hands-on case work with team oversight, serving as the primary person for complex nonqualified plan designs, including: - Supplemental executive retirement plans (SERPs) - Nonqualified deferred compensation (NQDC) - Employee Benefit Plan offsetting strategies - Charitable Donation Account strategies - Other AFA strategies The Head of Case Design will work closely with advisors seeking guidance on plan structure and proposal strategy. Qualifications - 5 or more years of experience in case design, executive benefits, or advanced nonqualified plan design within a financial services environment - Deep technical expertise in SERPs, nonqualified deferred compensation, and split-dollar life insurance arrangements Requirements - Provide day-to-day oversight, direction, and mentorship for the Case Design team, currently comprising four specialists - Review and approve all proposals, including annual reviews prepared by team members for accuracy and client-readiness - Serve as the escalation point for complex design questions and advisor inquiries - Monitor team workload and prioritize assignments to ensure timely delivery across all cases - Support the professional development of team members through regular feedback, coaching, and skills building - Maintain an active SERP caseload, developing and delivering proposals on a daily basis - Design various plan structures for nonqualified plan designs - Collaborate with advisors and relationship managers to tailor case design to client-specific executive benefit or yield enhancement goals - Serve as a design matter expert for advisors navigating complex case scenarios - Communicate clearly and professionally with both internal stakeholders and external clients on case status, design rationale, and next steps - Establish and enforce quality standards for all case design output produced by the team - Identify workflow inefficiencies and implement process improvements to increase capacity and accuracy - Maintain organized case files, documentation, and tracking in alignment with AFA systems and protocols Benefits - Familiarity with carrier illustration software and platforms - Experience in a high-growth, lean financial services environment - Demonstrated experience managing or leading a team in a production or analytical environment - Strong understanding of executive benefit funding vehicles, including life insurance product mechanics - Excellent written and verbal communication skills; ability to present complex plan designs clearly to advisors and clients - High attention to detail with a track record of producing accurate, client-ready deliverables under deadline

Role Description We are seeking a motivated and client-focused Sr. Financial Consultant to join our growing team. This position serves as a strategic advisor to corporate executives, boards of directors, and financial leadership teams. In this role, you will evaluate corporate financial performance, analyze balance sheet and capital structures, and design customized executive benefit and investment strategies that support long-term organizational objectives. This position requires deep expertise in balance sheet management, financial analysis, and GAAP reporting considerations associated with alternative investment and executive benefit-based financial solutions. The consultant will translate complex financial and accounting implications into actionable strategies that support clients’ financial and strategic goals. Qualifications - Bachelor's or Master's degree in Finance, Accounting, Business, or a related field - 10+ years of executive or senior leadership experience in finance, accounting, corporate treasury, or investment portfolio management - Demonstrated experience working with or advising executives, boards of directors, or senior leadership teams - Proven experience in financial statement preparation, financial analysis and reporting, balance sheet management, and financial audits Requirements - Serve as trusted advisor to executives and channel partners on executive retirement and alternative investment strategies - Conduct financial needs analyses and cost/benefit assessments to develop customized solutions aligned with client objectives - Collaborate with AFA's Growth Team and Principals to present tailored financial strategies to executive leadership teams, boards, and key decision-makers - Perform product/solution due diligence and maintain strong client relationships through ongoing performance updates and strategic planning - Identify new business opportunities through networking, referrals, and strategic outreach to expand services and deepen client relationships - Stay current on industry trends, regulations, and best practices - Analyze client financial statements to assess business performance, capital structure, liquidity, and financial risk exposure - Evaluate balance sheet and capital structure implications of executive benefit and insurance-based financial strategies - Assess GAAP accounting treatment and regulatory reporting implications for executive benefit structures and investment products - Collaborate with client executives, finance teams, and external advisors to ensure alignment with financial accounting and regulatory standards - Translate complex financial and accounting concepts into clear, actionable recommendations - Represent AFA's mission, values, and strategic vision as a firm ambassador - Cultivate relationships with industry partners and stakeholders to support strategic growth - Represent AFA at industry conferences, trade events, and community engagements - Contribute to thought leadership through speaking engagements, publications, and professional forums - Promote a culture of integrity, collaboration, and excellence - Provide leadership and support across all AFA teams Benefits - Preferred: Financial services industry experience - Prior CFO, senior finance leader, or treasurer experience - Relevant professional certifications or licenses (e.g., CPA, CFA, CFP, ChFC, Series 7, Series 66)