• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!) • Utilize your expertise and problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related software inquiries. • Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. • Continuously expand your knowledge of the software, new features, and accounting and payroll best practices. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Handle sensitive customer information securely and follow the company’s data protection protocols. • Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions. • Offer guidance and support to customers regarding new product features and software functionality.

• Handle a high volume of inbound customer calls throughout the day • Conduct outbound follow-up calls and customer callbacks as needed • Enter customer information and updates accurately into internal systems • Document customer conversations and maintain detailed notes • Address customer questions, concerns, and service issues professionally • Assist customers with order-related requests and product changes where appropriate • Deliver a positive customer experience while maintaining efficiency • Redirect conversations naturally and keep interactions focused on customer needs

Role Description Join The Williston Northampton School as a Remote Support Coordinator. Be part of a community dedicated to inspiring students to live with purpose, passion, and integrity. In this role, you will support our mission by facilitating seamless communication and technical assistance, ensuring our students and faculty thrive in a technologically advancing world. - Provide remote technical support to students, faculty, and staff to ensure smooth operation of educational technology tools and platforms. - Coordinate with IT teams to troubleshoot and resolve technical issues related to software and hardware used in the school’s academic programs. - Develop and maintain documentation and training materials for users to facilitate effective use of digital resources and systems. - Monitor and manage remote support requests through a ticketing system, ensuring timely response and resolution of issues. - Collaborate with educators and administrative staff to identify and implement technology solutions that enhance teaching and learning experiences. Qualifications - Bachelor’s degree in Education, Information Technology, or a related field is a plus. - Strong communication and interpersonal skills to effectively collaborate with students, faculty, and staff. - Proficiency in remote support tools and technologies, as well as a solid understanding of network systems and software applications. - Ability to work independently, manage multiple tasks simultaneously, and demonstrate problem-solving skills in a fast-paced environment. Benefits - Competitive salary and compensation packages - Medical, dental, and vision insurance - Retirement savings plans such as 401(k) or pension options - Paid vacation, holidays, and sick leave - Professional development and training opportunities - Tuition assistance or educational support programs - Life and disability insurance coverage - Employee wellness and assistance programs - Flexible scheduling opportunities when available - Access to campus facilities, events, and community programs - Supportive and collaborative work environment - Opportunities for career advancement and leadership development Company Description The Williston Northampton School is an independent college preparatory boarding and day school located in Easthampton, Massachusetts. With a focus on academic and social success, the school offers a comprehensive program, diverse extracurricular activities, and a commitment to education, growth, and honesty.

• Provide onsite technical guidance or support for all ARINCDirect products and services. • Provide onsite avionics configuration support, troubleshooting support, and comprehensive training on the use of ARINCDirect applications to a varied customer base. • Identify and work on problems in both the flight deck and cabin environments. • Manage relationships within your assigned OEMs, completions centers, and service centers. • Identify new sales prospects within your accounts, including customers taking delivery of new aircraft. • Introduce ARINC Direct to new operators; upsell ARINC Direct products to existing customers. • Gather account requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other Collins Aerospace - ARINCDirect staff, and the ARINCDirect business unit. • Identify obstacles to product growth and propose solutions/action items. • Serve as a customer advocate. • Assist with Technical Publication writing and updating. • Assist other regional managers when necessary. • Coordinate the ARINCDirect account activation/commissioning processes. • Submit required forms, configure, test, and train customers. • Work successfully in a dynamic environment and anticipate and mitigate problems using conflict resolution skills. • Manage multiple accounts and activities simultaneously. • Provide excellent communication and interpersonal skills to internal and external customers. • Travel approximately 40%.