Syncro
Remote Jobs
Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Website: www.syncromsp.com Glassdoor: Glassdoor LinkedIn: LinkedIn Life at Syncro Instagram: Instagram
5 Jobs
GTM Operations Manager
SyncroSyncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Website: www.syncromsp.com Glassdoor: Glassdoor LinkedIn: LinkedIn Life at Syncro Instagram: Instagram
Role Description As the GTM Operations Manager at Syncro, you will play a critical role in implementing the overall revenue strategy, systems, and revenue operations of the company. This role will be responsible for driving strong alignment between Sales, Customer Success, Marketing, and Finance and will report to the Chief Revenue Officer. This role will work closely with cross-functional teams to ensure the successful execution of our go-to-market strategy, drive operational efficiencies, and deliver an extraordinary experience for our customers and partners. What You’ll Be Doing - Revenue Strategy & Operations - Help drive execution and alignment of Syncro’s growth objectives and business goals. - Assist with operational aspects to facilitate forecasting, pipeline management, territory planning, and sales process optimization in order to drive sales productivity and effectiveness. - Work with GTM leadership to understand and optimize funnel management and pipeline efficiency. - Partner with marketing to optimize lead flow, campaign management, and marketing automation processes to ensure a seamless customer journey and maximize revenue opportunities. - Work closely with the finance team to align on revenue reporting, budgeting, and financial planning, ensuring accurate revenue forecasting and the identification of key growth drivers. - Cross-Functional Alignment - Collaborate with sales, marketing, customer success, and finance teams to ensure alignment and synergy across all revenue-generating functions. - Business Systems Ownership - Will serve as a key stakeholder across cross-functional GTM systems (i.e. Salesforce, Pardot, Claude, Outreach.io, etc). - Data and Analytics - Leverage data and analytics to provide insights and recommendations that drive revenue growth, improve decision-making, and enhance overall business performance. - Process Improvement - Continuously evaluate and improve revenue operations processes, tools, and technologies to drive efficiency and scalability. Qualifications - Bachelor’s degree in Business, Finance, Marketing, or a related field. - 3+ years of experience in revenue operations, sales operations, or a similar role within a fast-paced, high-growth environment. - Proven track record of driving revenue growth and operational efficiency through data-driven strategies and cross-functional collaboration. - Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights and strategies. - Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leadership and cross-functional teams. - Experience with CRM systems, marketing automation tools, and other revenue operations technologies. - A customer-centric mindset with a passion for delivering exceptional experiences to customers and partners. - Experience working with target customer profiles in the SMB space. Interview Process At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect: - Initial Zoom Screen with HR, 20 min - Hiring Manager Interview (CRO), 45 min - CMO Interview, 45 min - Key Stakeholder Panel, 60 min We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process. Benefits - Pay Range: $105,000 - $145,000 (Target - $126,000) - Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! - Equity Appreciation Program: Syncro offers an equity program that everyone participates in. - Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it. - 401k Plan: A hassle-free plan with a 2.5% company match of your annual salary. - Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. - Parental Leave: Up to 6 weeks paid parental leave. - And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.
Technical Support Representative
SyncroSyncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Website: www.syncromsp.com Glassdoor: Glassdoor LinkedIn: LinkedIn Life at Syncro Instagram: Instagram
At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits. We're on the lookout for collaborative individuals with diverse perspectives willing to bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below! Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment. Be Customer Obsessed: Prioritize our customer’s success and drive value for them Innovate with Agility: Adapt, experiment and take risks Deliver Results: Operate with urgency, focus and accountability Collaborate Openly: Inclusivity of people, ideas and information Operate with Integrity: Do the right thing through transparency and fairness Celebrates the Wins: Illuminate accomplishments and recognize one another Benefits Quick Overview: - Pay Range: $22/H (USD) - Scheduled Shift: - To Be Determined* - Training Time Requirement: Monday-Friday, 9am- 6pm (EST) for initial 6 weeks - Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! Our team members are all over the globe working from home and striking an awesome balance in their lives. - Equity Appreciation Program: Syncro offers an equity program that everyone participates in - Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it. - 401k Plan: A hassle free plan with a 2.5% company match of your annual salary. - Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US. - Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. The Opportunity: We are seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to our partners. The ideal candidate will excel in multi-tasking and have a solid understanding of IT to handle customer inquiries, resolve common problems, and escalate complex issues to higher-level support. Key responsibilities include responding to calls, emails, and chat support, documenting issues, guiding customers through standard procedures, and ensuring customer satisfaction by delivering efficient and effective solutions. Additionally, this role involves collaborating closely with various departments to design solutions that address behavioral issues, support company growth, and enhance revenue recognition. What You’ll Be Doing: - Providing exceptional customer support/technical support. - Gaining a deep understanding of our offered products. - Addressing customer inquiries and educating them on our product. - Providing Technical support via Telephone, Chat, and Email services. - Helping connect customers with our sales and development teams. - Manage multiple tasks in a fast-paced environment, - Be a part of creating our ever-expanding Knowledge Base. - Continuously train on new and upcoming product changes. - Proactively communicating with customers: if an issue is being held up, check in every 24 hours so stakeholders feel taken care of. - Helping the team keep a high level of customer happiness. - We're intentionally building a team with diverse skill sets, perspectives, and strengths, and there’s plenty of opportunity to grow and make an impact. - Our needs span a wide range of skills, and we value team members who bring different strengths, curiosity, and a willingness to learn. What we're looking for: - Technical Proficiency - proficient understanding of IT systems, Familiarity with support tools such as ticketing systems and remote desktop software. - You must be a self-driven, self-learner - Collaborative and driven to develop yourself and the team you’re part of. - You have high compassion and you want to help all stakeholders. - Excellent communication skills – verbal, written and electronic. .Excellent verbal and written communication skills are crucial for accurately understanding and resolving customer issues - Exceptional phone presence and soft skills. Maintaining composure and patience when dealing with frustrated or upset customers. Upholding a professional demeanor and providing respectful and courteous service. - You care — which means a natural attention to detail and investment in customer success. - Self motivated with ability to think creatively to identify solutions for addressing customer needs. - Ability to multitask and prioritize in a fast paced environment. Efficiently managing time to handle multiple tickets or customer interactions without compromising quality - You’re kind and wily (in a good way). - Accountable for upholding key performance metrics related to customer satisfaction, response times, and resolution times. - Handling high-pressure situations calmly and effectively, especially when dealing with challenging customers or technical problems. - Adaptability and Learning Agility - Willingness and ability to quickly learn new systems, technologies, and processes. Flexibility to adapt to changing work environments and customer needs, as well as a proactive attitude towards continuous improvement and self-development. - Understanding of MSP operations and service delivery models Must have skills: - 2-3 years of IT Technical Support experience - Firm understanding of RMM usage Nice to have skills: - Scripting Experience - Quickbooks Experience - PSA (ticketing, invoicing, estimates and procurement systems) - Experience within our industry is a strong plus, including work with MSPs, as well as relevant experience outside the industry in software QA or related environments. Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect: - 30m, Preliminary Screening with HR - 1H, Tech Support Leadership Panel We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview may be a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process. AI Usage Policy for Interviews: We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you. Company Details: If you’re curious about learning more about Syncro, read on and visit the links below. Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together! To see more about our product, and what it’s like to work here at Syncro, check us out online: - Website: www.syncromsp.com - Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm - LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/ - Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.
Senior Executive Assistant to the CEO
SyncroSyncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Website: www.syncromsp.com Glassdoor: Glassdoor LinkedIn: LinkedIn Life at Syncro Instagram: Instagram
At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits. We're on the lookout for collaborative individuals with diverse perspectives willing to bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below! Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment. - Be Customer Obsessed: Prioritize our customer’s success and drive value for them - Innovate with Agility: Adapt, experiment and take risks - Deliver Results: Operate with urgency, focus and accountability - Collaborate Openly: Inclusivity of people, ideas and information - Operate with Integrity: Do the right thing through transparency and fairness - Celebrates the Wins: Illuminate accomplishments and recognize one another Benefits Quick Overview: - Pay Range: $124,000 - $165,000 (based on experience, targeting $150,000) - Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! Our team members are all over the globe working from home and striking an awesome balance in their lives. - Equity Appreciation Program: Syncro offers an equity program that everyone participates in - Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it. - 401k Plan: A hassle free plan with a 2.5% company match of your annual salary. - Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US. - Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family - And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. The Opportunity: The Senior Executive Assistant is responsible for the day-to-day administrative operational activities of the Chief Executive Officer with additional responsibilities managing events and projects for various executive team members. Reporting to the Chief Executive Officer, the Sr. Executive Assistant is an expert multi-tasker who is adept at handling complex tasks in a fast-paced virtual environment. You will be working 100% remotely. What You’ll Be Doing: - Coordination of executive and company travel needs to include flight and lodging arrangements, vendor coordination, expense and budget tracking, agenda and meeting content support, and various other “off-site” needs. - Responsible for spend management for CEO to include expense tracking, vendor spend tracking and cost optimization for larger, coordinated expenses. - Coordination of customer correspondence and communication in partnership with our Executive Team members (examples of this are fielding/routing customer emails and phone calls, diligent and timely customer follow up, and interaction with our Customer/Partner Advisory Council). - Responsible for operational and administrative support for the CEO, on the day-to-day operations of the business (examples include calendar management, meeting minutes and follow up, outside vendor correspondence, reporting, board of director correspondence, and more). - Manage and report on Key Performance Indicators for the business - Gather and format data for weekly, monthly, and/or quarterly scorecards - Report departmental data as needed to our investors - Observe, review and analyze processes to identify inefficiencies and areas where improvements can be made, and make appropriate recommendations - Special projects as needed or assigned; travel occasional/minimal Must have skills: - 10+ years of experience supporting the CEO, President and other C-level executives - Experience working in a software or high-tech company - Experience managing complex travel, organizing company meetings and events, and managing budgets - Must have experience working in a remote environment - Must have the ability to anticipate needs, staying 3 steps ahead at all times, while taking initiative in a fast paced environment - Above average administrative technical skills with a deep understanding of business tools to include, but is not limited to, the following: - G-Suite - Slack - Calendar integration - MS Office - AI Tools (Claude, Gemini, ChatGPT) - Excellent time management, prioritization, and organizational skills - Experience managing logistics, tracking projects and collaborating with multiple teams and leaders - Must have flexibility to respond after normal business hours - Must be located in eastern time zone - Direct and decisive communication style, both oral and written - Proven ability to operate with discretion and handle confidential information - Ability to successfully navigate ambiguity in a fully remote environment Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect: - Preliminary Zoom Screen w/ HR, 30m - Interview with Chief People Officer, 1 hour - Interview with CEO, 45m - eTeam Interview, 45m (x2) We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process. AI Usage Policy for Interviews: We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you. Company Details: If you’re curious about learning more about Syncro, read on and visit the links below. Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together! To see more about our product, and what it’s like to work here at Syncro, check us out online: - Website: www.syncromsp.com - Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm - LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/ - Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.
Senior Executive Assistant to the CEO
SyncroSyncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Website: www.syncromsp.com Glassdoor: Glassdoor LinkedIn: LinkedIn Life at Syncro Instagram: Instagram
Role Description The Senior Executive Assistant is responsible for the day-to-day administrative operational activities of the Chief Executive Officer with additional responsibilities managing events and projects for various executive team members. Reporting to the Chief Executive Officer, the Sr. Executive Assistant is an expert multi-tasker who is adept at handling complex tasks in a fast-paced virtual environment. You will be working 100% remotely. What You’ll Be Doing: - Coordination of executive and company travel needs to include flight and lodging arrangements, vendor coordination, expense and budget tracking, agenda and meeting content support, and various other “off-site” needs. - Responsible for spend management for CEO to include expense tracking, vendor spend tracking and cost optimization for larger, coordinated expenses. - Coordination of customer correspondence and communication in partnership with our Executive Team members (examples of this are fielding/routing customer emails and phone calls, diligent and timely customer follow up, and interaction with our Customer/Partner Advisory Council). - Responsible for operational and administrative support for the CEO, on the day-to-day operations of the business (examples include calendar management, meeting minutes and follow up, outside vendor correspondence, reporting, board of director correspondence, and more). - Manage and report on Key Performance Indicators for the business. - Gather and format data for weekly, monthly, and/or quarterly scorecards. - Report departmental data as needed to our investors. - Observe, review and analyze processes to identify inefficiencies and areas where improvements can be made, and make appropriate recommendations. - Special projects as needed or assigned; travel occasional/minimal. Qualifications - 10+ years of experience supporting the CEO, President and other C-level executives. - Experience working in a software or high-tech company. - Experience managing complex travel, organizing company meetings and events, and managing budgets. - Must have experience working in a remote environment. - Must have the ability to anticipate needs, staying 3 steps ahead at all times, while taking initiative in a fast-paced environment. - Above average administrative technical skills with a deep understanding of business tools to include, but is not limited to, the following: G-Suite, Slack, Calendar integration, MS Office, AI Tools (Claude, Gemini, ChatGPT). - Excellent time management, prioritization, and organizational skills. - Experience managing logistics, tracking projects and collaborating with multiple teams and leaders. - Must have flexibility to respond after normal business hours. - Must be located in eastern time zone. - Direct and decisive communication style, both oral and written. - Proven ability to operate with discretion and handle confidential information. - Ability to successfully navigate ambiguity in a fully remote environment. Requirements - Preliminary Zoom Screen w/ HR, 30m. - Interview with Chief People Officer, 1 hour. - Interview with CEO, 45m. - eTeam Interview, 45m (x2). - Live, in-person interview is a required final step before an offer is extended. - All successful candidates will undergo a thorough background and identity screening during the onboarding process. Benefits - Pay Range: $124,000 - $165,000 (based on experience, targeting $150,000). - Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! - Equity Appreciation Program: Syncro offers an equity program that everyone participates in. - Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it. - 401k Plan: A hassle-free plan with a 2.5% company match of your annual salary. - Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. - Parental Leave: Up to 6 weeks paid parental leave. - And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.
AI & Digital Experience, Director
SyncroSyncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Website: www.syncromsp.com Glassdoor: Glassdoor LinkedIn: LinkedIn Life at Syncro Instagram: Instagram
At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits. We're on the lookout for collaborative individuals with diverse perspectives willing to bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below! Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment. Be Customer Obsessed: Prioritize our customer’s success and drive value for them Innovate with Agility: Adapt, experiment and take risks Deliver Results: Operate with urgency, focus and accountability Collaborate Openly: Inclusivity of people, ideas and information Operate with Integrity: Do the right thing through transparency and fairness Celebrates the Wins: Illuminate accomplishments and recognize one another Benefits Quick Overview: - Pay Range: $155k - $200k (Targeting $175k) - Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! Our team members are all over the globe working from home and striking an awesome balance in their lives. - Equity Appreciation Program: Syncro offers an equity program that everyone participates in - Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it. - 401k Plan: A hassle free plan with a 2.5% company match of your annual salary. - Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US. - Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. The Opportunity: At Syncro, we don’t just build software for IT teams; we build the tools that empower them to scale. Our website shouldn’t just describe that value. It should create it. We are looking for a Director of AI & Digital Experience to transform the Syncro website into an intelligent, value-creation engine. This isn’t a content publishing role or a traditional web management position. You will own the end-to-end digital architecture that turns curious visitors into high-intent, informed buyers. By leveraging AI-enabled journeys, interactive product experiences, and intelligent qualification systems, you will ensure our prospects feel the power of Syncro’s platform before they ever speak to us directly. What You'll Be Doing: - Architect the Future of Buying: You will design the digital journey from first click to high-intent action, moving prospects through product narratives and guided AI exploration flows. - Product-First Experiences: You will own our experience-led strategy, implementing platforms that create interactive demos and libraries that show (not just tell) what Syncro can do. - Scale Intelligence: You will deploy AI qualification systems to educate and route visitors, ensuring our qualification feels like a helpful concierge service rather than a gatekeeper. - AI Enablement Layer: You’ll build automated demo scripts, voiceovers, and personalized segments, treating AI as a core architectural layer of our digital presence. - Continuous Evolution: Operating a disciplined CRO program, you’ll treat the website as a living product, running constant experiments to refine demo placements and interactive flows. What You’ll Own: - Prospect Journey Architecture: Designing how prospects move through product narratives, proof points, and qualification. - Interactive Product Systems: Implementing and managing self-guided tours, demo libraries, and contextual product experiences. - AI Qualification & Routing: Designing the logic that connects digital engagement to our sales pipeline via intelligent conversational AI. - Automation Strategy: Leveraging LLMs to accelerate content refinement, personalization, and experience segmentation. - Performance & Measurement: Partnering with RevOps to track how digital intelligence drives revenue, pipeline influence, and deal volume. Who You Are: - A Systems Thinker: You see the big picture of how different tools (demos, AI, CMS, CRM) integrate to create one coherent, frictionless user experience. - Product-Led Mindset: You believe the best way to sell software is to let people use it. You’re obsessed with lowering the barrier to entry for product understanding. - AI-Native: You don't just use AI; you build with it. Experience using LLMs to enhance digital journeys is mandatory. - Commercial & Analytical: You aren't satisfied with "traffic" or "page views." You live for conversion lift, pipeline influence, and experiment velocity. - Independent Driver: You are a high-output self-starter who thrives as an individual contributor. In this role, you own the full lifecycle—from architecting the high-level strategy to executing the technical work yourself. You don't need a team to report to you to get things done; you are the engine. Must Have Skills: - 6–10 years in digital experience, web product management, or growth marketing - Proven track record of owning a website roadmap tied to measurable outcomes - Some experience with interactive demo platforms (e.g., Peel, Navattic, Walnut) and AI qualification tools (e.g., 1Mind). - Deep fluency in AI automation (Claude, ChatGPT) for content and experience creation. - A structured discipline for experimentation and CRO. - Experience in B2B SaaS (specifically the IT space is a major plus). Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect: - Initial Zoom call with HR - Hiring Manager Interview - CRO Interview Presentation Interview We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process. AI Usage Policy for Interviews: We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you. Company Details: If you’re curious about learning more about Syncro, read on and visit the links below. Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together! To see more about our product, and what it’s like to work here at Syncro, check us out online: - Website: www.syncromsp.com - Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm - LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/ - Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/