Role Description As an Order Management Specialist, you will coordinate the end-to-end delivery of multiple projects through the WIP process, ensuring orders are accurate, complete, and delivered on time. The role involves working closely with vendors and stakeholders to manage purchase orders, track shipments, resolve issues, and proactively address delays or discrepancies. Success in this role means maintaining high service standards through effective communication, timely follow-ups, and strong attention to detail to ensure customer satisfaction. What You’ll Do - Resolve team client issues, vendor errors, & shipping discrepancies. - Communicate to involved stakeholders within 24 hours. - Review orders for properly formatted artwork, completeness, accuracy, delivery timeline, & acceptable margin. - Properly schedule follow-up dates for special action orders to ensure on-time shipment & expedite or escalate as applicable. - Identify, communicate & escalate issues before problems occur. - Ensure accuracy of WIP delivery dates. - Follow-up on jobs on the Dashboard to 0 each day. - Participate in weekly and monthly sales team meetings. - Participate in bi-monthly vendor meetings. - Participate in scheduled staff meetings. Detailed Overview of Duties - Review of jobs submitted to WIP for completeness and accuracy of information. - Create and submit required Purchase Orders to vendors. - Obtain any required artwork and submit for sample creation. - Follow up with stakeholders on the proof approval process to get the order into production as quickly as possible. - Follow up on Purchase Orders to obtain Order Acknowledgements, production time, and estimated shipping date. - Follow up on shipping status to obtain confirmation and tracking information. - Efficiently and quickly deal with production or shipping delays so the job remains on schedule. - Staying in touch with vendors both via email and phone throughout the order and shipment process. - Using various methods, calculate the shipping charge to the customer. - Maintaining daily oversight of your Job Issue Tracker, resolving all items scheduled for that day. - Quickly escalating problem issues that are not understood or outside your ability to rapidly resolve. - Once freight charges have been calculated, move job into Delivered status for invoicing. - Final follow up on each job to ensure that all products have been successfully delivered. Qualifications - Must have at least 3 years of strong order coordination/management experience. - Excellent verbal and written communication abilities. - Strong troubleshooting and problem-solving skills. - Ability to understand and empathize with customer needs. - Familiarity with CRM systems and practices. - Ability to handle difficult customers and high-stress situations. - Gritty, adaptable, and open to feedback. Requirements - Employment Type: Independent Contractor - Schedule: Monday - Friday; 10 PM to 7 AM Manila Time - Location: Remote - Industry: Branding Solutions

Role Description We are seeking a detail-oriented and organized Documentation Specialist to create, manage, review, and maintain company documentation and records. The ideal candidate will ensure documents are accurate, up to date, compliant with company standards, and easily accessible to internal teams and external stakeholders. - Create, edit, proofread, and maintain company documents, manuals, reports, and procedures. - Organize and manage document control systems and filing processes. - Ensure documentation complies with company policies and regulatory requirements. - Review documents for accuracy, formatting, and consistency. - Track document revisions, approvals, and version control. - Collaborate with departments to gather and update information. - Maintain confidentiality of sensitive company information. - Assist with audits, reporting, and records management. - Train staff on documentation procedures and standards when needed. - Support process improvements related to document management. Qualifications - High school diploma or bachelor’s degree in Business Administration, Communications, or related field preferred. - Previous experience in document management, administration, or a similar role. - Strong written and verbal communication skills. - Excellent attention to detail and organizational skills. - Proficiency in Microsoft Office Suite and document management systems. - Ability to manage multiple tasks and meet deadlines. - Strong proofreading and editing abilities. Requirements - Experience with compliance or regulatory documentation. - Knowledge of document control procedures and version management. - Ability to work independently and collaboratively in a fast-paced environment. Benefits - 401(k) - 401(k) matching - Bonus based on performance - Employee discounts - Flexible schedule - Health insurance - Paid time off - Signing bonus - Stock options plan - Tuition assistance - Vision insurance Company Description This is a remote position.

Role Description Mercier Consultancy is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives to become part of a premier Booking Travel Company. This position offers a fantastic chance to join a vibrant and cooperative team committed to providing outstanding customer service in the travel and hospitality sector. You will interact with a wide variety of customers, meeting their needs while ensuring their experiences surpass expectations. This role enables you to enhance your interpersonal skills, acquire important industry insights, and make a significant contribution to a company dedicated to crafting unforgettable travel experiences for each client. Key Responsibilities - Respond to customer inquiries related to travel bookings, accommodations, and itineraries via phone, email, and chat in Dutch. - Provide detailed information on travel packages, booking procedures, and policies. - Assist customers with changes, cancellations, and special requests effectively and professionally. - Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with internal teams to deliver seamless travel experiences for customers. - Stay updated on travel trends, destinations, and company offerings to provide informed assistance. Qualifications - Exceptional in Dutch (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Previous experience in customer service, preferably in the travel or hospitality industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-oriented approach. - Ability to work efficiently in a fast-paced environment while managing multiple priorities. - Familiarity with CRM software and travel booking systems is a plus. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries per year - And Much More...

Role Description Mercier Consultancy is excited to offer a fantastic opportunity for Spanish Speaking Customer Care Representatives to join a reputable and well-established Car Company located in the beautiful country of Greece. This unique role not only allows you to utilize and enhance your Spanish language skills but also provides a fully paid comprehensive relocation package, making the transition to starting a new chapter of your life in Greece seamless and stress-free. As a valued member of the customer care team, you will play a vital role in delivering exceptional customer support and ensuring an outstanding service experience for Spanish-speaking clients, enabling you to propel your career to a new level while benefiting from the Greek lifestyle! - Handle customer inquiries and issues in Spanish regarding car products and services. - Provide detailed information about vehicles, maintenance services, and warranties to customers. - Assist customers with booking appointments, service requests, and resolving complaints efficiently. - Collaborate closely with internal departments such as sales, technical support, and logistics to ensure seamless customer experiences. - Document customer interactions accurately in the CRM system and follow up as necessary. - Stay updated on the latest company offerings and automotive industry trends. Qualifications - Exceptional fluency in Spanish (spoken and written) is essential. - A minimum English proficiency of B2 is required. - Previous customer service experience, preferably in the automotive sector or related industries. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work effectively in a fast-paced and customer-oriented environment. - Strong organizational skills and attention to detail. - Familiarity with CRM systems and customer service tools is a plus. - Willingness to relocate to Greece and take advantage of a fully paid relocation package. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Health Insurance - 2 Extra Salaries Per Year - Work in a Positive Environment - And many other benefits!