Nory

• Support the full permit application cycle for approximately 8 individual summer camp locations. • Prepare and submit required NYC DOH forms and documentation. • Track submission statuses, inspection schedules, and communication with DOH representatives. • Maintain accurate digital records of all permit-related documents and correspondence. • Communicate updates and requests to internal teams (Site Directors, Operations, and Leadership). • Assist in organizing required compliance materials for DOH inspections (e.g., medical logs, staff forms, site documentation). • Provide ongoing administrative and logistical support during permit review and inspection periods. • (Optional Extension) During the summer season, collaborate with Site Directors and camp staff to ensure continued compliance and assist in addressing DOH requirements as well as assisting Site Directors with inspections. Additional tasks may include communicating with NYC DOH & OATH for possible summons results & attendance.

• Instagram Strategy & Growth: Develop, curate, and manage a structured, high-impact Instagram content calendar. Intentionally grow our followers and engagement metrics, focusing heavily on community impact rather than just vanity metrics. • Video-First Content Creation (Primary Focus): Produce, shoot, and edit highly engaging Reels that capture both the emotional energy and the educational depth of our STEM programs. Optimize all short-form video content for reach, watch time, and retention. • Visual & Written Storytelling: Write compelling, human-centric captions that connect our core values (resilience, inquisitiveness, empathy) to what parents care about most. Turn technical curriculum themes into accessible, weekly narratives. • Basic Graphic Design: Design clean, simple, and brand-consistent static graphics or carousels when needed to support announcements or educational content. • Performance Tracking & Analytics: Track weekly engagement metrics, saves, shares, and DM inquiries. Interpret data trends to continuously iterate and pivot our content strategy.

• Develop and refine a data-driven customer acquisition strategy tailored specifically to key segments within the NYC parenting and education markets. • Produce and manage compelling marketing content—including short-form videos, images, and brand narratives—that highlights the transformative impact of our programs. • Implement SEO best practices, conduct comprehensive keyword research, and optimize website content to maximize organic search visibility. • Manage and optimize our digital channels (primarily Instagram and YouTube), continuously evaluating engagement metrics to agilely adjust strategies. • Track and analyze cross-channel campaign performance and SEO effectiveness, translating raw insights into clear strategic roadmaps.

• Joining a VC-backed start-up to build a new category with a product that has strong market fit but is just getting started in the US • Owning the full sales cycle, from outbound prospecting to contract negotiation and close • Closing B2B SaaS deals with CFOs, General Managers, and Regional Operators - understanding their unique challenges and needs • Delivering best-in-class product demos and feeding insights back to the product team

• Own meaningful parts of the Inventory experience end to end • Design UX patterns for AI assistants across web and mobile • Ship enhancements across the full Inventory surface • Design to decrease time on task and increase clarity • Work with cross-functional partners from product, engineering and customer success • Contribute to and evolve Bento, our design system • Prototype fast, in Figma, code, or whatever helps you move quickest • Help the product grow up without getting old

• You’ll own the mobile platform end to end, from working out what’s there today to a full production rebuild and everything after it, working closely with product, design and engineers from across the business. • Build for the real world. The app has to hold up on patchy connectivity, old devices and flaky GPS, because for our users, clocking in reliably isn’t optional. • Set up the design system and modular building blocks in React Native, so the team can move fast without cutting corners on UX. • Put AI agents to work in parallel to generate and ship good code quickly. • Grow the build into a platform, owning the quality and pace of the mobile codebase and giving other engineers at Nory a solid base to build on. • Work closely with design and engineering, and stay outward-facing as the core of a small platform team.

• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. • Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. • Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. • Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. • Collaborate with cross-functional teams to meet customer needs and drive process improvements. • Assist with special projects to support the customer happiness team, such as research or system development projects.

• Build the systems that turn raw restaurant data into real-time insight, helping operators spot opportunities and protect their margins. • Develop embedded analytics that surface the right insight at the right moment inside the product, so operators can act on it without leaving Nory. • Ship enhancements to our forecasting engine, making predictions more accurate and easier to trust, so operators rely on them to plan. • Extend the Insights platform with new capabilities across cost management and business performance, including the move towards dynamic pricing. • Help build a self-serve analytics layer that lets operators explore their own data and understand how the business is performing without needing external tools. • Work on our customer feedback module, where sentiment analysis and automation help brands stay on top of their online presence. • Work closely with peers in Product, Design and Engineering to ship quickly and keep our technical standards high as we scale.

• Owning the most complex and ambiguous problems across product and platform, bringing structure, clarity and momentum where the path forward is not yet obvious • Shaping technical and product direction in partnership by helping define pragmatic approaches, sequencing work effectively, and influencing roadmaps through strong engineering judgment • Driving cross-team alignment and execution on initiatives that cut across squads • Raising the effectiveness of other engineers through technical leadership, decision-making guidance, hands-on problem-solving, and clear communication during delivery • Improving the overall system by identifying opportunities across architecture, reliability, developer experience

• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. • Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. • Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. • Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. • Collaborate with cross-functional teams to meet customer needs and drive process improvements. • Assist with special projects to support the customer happiness team, such as research or system development projects.