• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities. • Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities. • Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience. • Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities. • Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements. • Manage a high-volume book of business while applying a strategic, consultative approach to each account. • Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution.

• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company) • Build customer intimacy with Anduril to keep a pulse on the customer and their emerging needs from Raytheon • Guide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customer • Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution • Ensure that all customer requests are handled with professionalism and within a timely manner • Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs • Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs • Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information • Collaborate with RTX Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions • 15% domestic travel

• Manage and support existing dealer relationships throughout the territory while identifying opportunities for continued growth and strategic dealer development • Coordinate with internal technical, operations, customer service, and logistics teams to resolve dealer concerns efficiently • Assist with warranty claims, RGA (Return Goods Authorization) processes, and product issue resolution • Ensure warranty and return requests are handled professionally, accurately and in a timely manner • Assist in communicating product updates, installation best practices, and technical resources to dealer partners

• Support the Director Global Partnerships and the team and interact with partners as required. • Provide overall administrative functions for the department. • Assist with Virtuoso marketing, events and initiatives which drive the partners’ production and increases engagement. • Assist with day-to-day aspects of the partnerships teams and provide administrative support. • Schedule meetings, coordinate calendars, invite speakers and other participants (Outlook, Teams, Zoho, etc.) • Follow up on any action items • Responsible for the distribution of external partner communications (Newsletters, Surveys, Emails, etc.) • Maintain internal dashboards, Smartsheets and documentation on v.com. • Maintain and track partner allocation, record RTAs, Approvals for all company events. • Liaise with Partners for event registration and questions. • Send event reminders to complete registration, assist with registrations as needed, enter partner credits. • Assist with event planning as needed (setting appointments, meetings, follow-ups, etc) • Collaborate with the Account Managers to ensure Engagement plan billing is properly recorded in systems. • Work with accounting to solve issues with invoices/billing and other related issues. • Log Account credits using the Accounting Smartsheet and other forms. • Liaise with Accounting team as needed to ensure partners submit surveys and payment. • Audit Partner profiles and briefs to ensure they are updated and complete. • Run audit reports. • Upload documentation to Partner profiles (strategy documents, contracts, insertion orders, notes, etc) • Monitor the team's Zoho Activities. • Run and share regular KPI reports for GPR Leadership. • Support projects as required (product development, supplier products, Editorial Mentions) • Support Director and Account Managers as directed.