Miratech logo
Miratech

Helping Visionaries Change the World

Business Architect

ArchitectArchitectFull TimeRemoteSeniorTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

7 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Business Architect

Miratech

• Collaborate with business and IT teams to design and deliver scalable contact center solutions • Engage in business analysis and design for contact routing, personalization, and self-service capabilities • Analyze and define business and agent desktop requirements • Translate enterprise and business requirements into long-term technical architecture and data lake solutions • Collaborate with stakeholders across business and technical teams to support scalable contact center transformation initiatives

Job Requirements

  • 4–5 years of experience in voice and data telecommunications
  • Hands-on experience with Amazon Connect
  • Experience understanding business requirements for technical solutions
  • Good knowledge of customer communication channels such as IVR, voice, chat, SMS, email, and digital support platforms
  • Experience working with chatbots, voice bots, co-browse solutions, and workflow automation

Benefits

  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Mentorship and talent investment programs
  • Internal mobility and internship opportunities
  • Social sustainability values

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