• Provide administrative support to the talent acquisition process through pre-hire and post-hire activities • Facilitate a variety of logistical and recruitment activities to service a particular client program or teams. • Assist with recruitment and interview process • Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements • Develop interview schedules to ensure qualified candidates are evaluated • Update candidate statuses in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) • Timely review of applicants who have applied via the ATS • Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers • Execute the offer process, including creating & routing offer letter and presenting offer to candidate • Coordinate candidate background, medical, and reference checking processes • Arrange travel, transportation, and accommodation for candidates • Coordinate aspects of the on-boarding and off-boarding processes • Edit and post positions to the ATS accurately and within the specified timeframes • Administratively manage posting of roles to candidate generation channels • Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles • Provide metric and pipeline reporting • Provide other administrative support to recruitment team as needed

• Provide senior level administrative support to the talent acquisition process through pre-hire and post-hire activities • Facilitate a wide variety of logistical and recruitment activities to service a particular client program or teams • Assist with recruitment and interview process • Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements • Develop interview schedules to ensure qualified candidates are evaluated • Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) • Timely review of applicants who have applied via the ATS • Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers • Execute the offer process, including creating & routing offer letter and presenting offer to candidate • Coordinate candidate background, medical and reference checking processes • Arrange travel, transportation and accommodation for candidates • Coordinate aspects of the on-boarding and off-boarding processes • Edit and post positions to the ATS accurately and within the specified timeframes • Administratively manage posting of roles to candidate generation channels • Provide metric and pipeline reporting • Lead independent discussions with candidates and Hiring Managers as needed • Assist with the administration, optimization and use of the ATS • Provide best practices and process improvements throughout the talent acquisition cycle • Document process changes, such as process maps, team structure charts, detailed procedures, etc • Identify and remediate workflow & system issues • Identify opportunities for improving both client and candidate experience; make process recommendations to achieve operational excellence • Act as a subject matter expert • Provide training and coaching to less experienced colleagues • Provide other administrative support to recruitment team as needed

Role Description Responsible for supporting the Contract Sales organization, including Territory Sales, Supplies/Media, and Inside Sales, by providing accurate contract administration and responsive customer support. This role works closely with Sales, Sales Administration, internal teams, and customers to manage maintenance contracts, ensure data accuracy, and deliver an excellent customer experience. The Contract Administrator I demonstrates strong attention to detail, effective time management, and a customer‑first mindset while building foundational knowledge of products, systems, and contract processes. Key Accountabilities - Provide responsive and professional customer service while supporting sales and contract administration. - Respond to customer inquiries, including entitlement verification, contract documentation requests, RMAs, repair status, and tracking. - Assist with managing new and existing maintenance contracts using internal systems. - Support renewal processes, including sales order creation, purchase orders, and renewal documentation. - Aid in documenting contracts and entitlement information for renewal quotes. - Support customer communication regarding serial number contract status and verification. - Assist Contract Sales with outreach and notifications related to contract renewals. - Monitor OEM and partner web portals for renewal and contract information. - Assist in researching serial number coverage (internal vs. OEM contracts). - Review and reconcile contract data against customer serial number inventories and investigate discrepancies. - Support administration of Managed Services contracts with internal teams and partners. - Collaborate with Accounting to provide information needed for proper revenue recognition. - Maintain working knowledge of company products, services, and contract offerings through ongoing training. - Participate in required training and occasional travel for meetings or support activities. Qualifications - Bachelor’s degree preferred; relevant sales, customer support, or contract administration experience may be considered in lieu of a degree. - Entry‑level role; prior experience in a customer support or sales support environment is a plus. - Proficient in Microsoft Office (Outlook, Word, and Excel). - Experience with NetSuite, ERMA, OEM portals, WMS applications, or similar systems preferred. - Salesforce (SFDC) experience is a plus. - Strong attention to detail with excellent organizational and time management skills. - Effective communicator with the ability to interact professionally via phone and email. Typical Performance Targets - Sustained, measured excellence in project & process delivery. - Sustained, measured excellence in delivery efficiency with expected continuous improvement. - Step changed delivery in safety, quality, and/or cost. Language Skills - Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch. - Read and interpret documents, procedure manuals and various correspondence from both internal and external. - Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization. Supervision Role does not involve management of direct and/or indirect reports. Decision Making + Reasoning Able to take accountability and responsibility for business target delivery and decision making. Working Relationships - Contract Manager - Service Contract Advisor - Contract Administrator - Sales Operations Support Lead - Sales Operations Support Specialist Physical Requirements - Stand: Under 1/3 - Walk: Under 1/3 - Sit: Over 2/3 - Use hands to finger, handle, or feel: Over 2/3 - Reach with hands and arms: Over 2/3 - Climb or balance: Under 1/3 - Stoop, kneel, crouch, or crawl: Under 1/3 - Talk or hear: Over 2/3 - Lift Up to 25lbs: Under 1/3 - Travel: Under 1/3 Company Description Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

Role Description - Build a realistic digital workspace centered on the Drive folders you use daily, including grant proposals, budgets, IRB/IACUC protocols, and compliance training records. - Design multi-step tasks grounded in real workflows, navigating multiple apps, files, and stakeholders to challenge frontier AI agents. - Collaborate with other experts to design the environment, shape task scope, and review scenarios for realism and rigor. - Work asynchronously with research teams to refine task designs and evaluation criteria for research-administration agent benchmarks. - Contribute to frontier AI research and benchmarking, informing how leading labs train and evaluate the next generation of AI systems. Qualifications - 3+ years of full-time experience at a top R1 university, academic medical center, federal research agency, or large research nonprofit. - Background in pre-award grants management, post-award financial/compliance management, sponsored-programs administration, or research compliance. - Day-to-day use of SharePoint, Box, DocuSign, Mendeley, EndNote, and ADP Workforce Now/UKG Pro. - Strong analytical thinking and writing skills. Requirements - Certifications: CRA, CPRA, CFRA. Benefits - Compensation will transition from an hourly rate to a model based on throughput of quality work. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.