Role Description Responsible for supporting the Contract Sales organization, including Territory Sales, Supplies/Media, and Inside Sales, by providing accurate contract administration and responsive customer support. This role works closely with Sales, Sales Administration, internal teams, and customers to manage maintenance contracts, ensure data accuracy, and deliver an excellent customer experience. The Contract Administrator I demonstrates strong attention to detail, effective time management, and a customer‑first mindset while building foundational knowledge of products, systems, and contract processes. Key Accountabilities - Provide responsive and professional customer service while supporting sales and contract administration. - Respond to customer inquiries, including entitlement verification, contract documentation requests, RMAs, repair status, and tracking. - Assist with managing new and existing maintenance contracts using internal systems. - Support renewal processes, including sales order creation, purchase orders, and renewal documentation. - Aid in documenting contracts and entitlement information for renewal quotes. - Support customer communication regarding serial number contract status and verification. - Assist Contract Sales with outreach and notifications related to contract renewals. - Monitor OEM and partner web portals for renewal and contract information. - Assist in researching serial number coverage (internal vs. OEM contracts). - Review and reconcile contract data against customer serial number inventories and investigate discrepancies. - Support administration of Managed Services contracts with internal teams and partners. - Collaborate with Accounting to provide information needed for proper revenue recognition. - Maintain working knowledge of company products, services, and contract offerings through ongoing training. - Participate in required training and occasional travel for meetings or support activities. Qualifications - Bachelor’s degree preferred; relevant sales, customer support, or contract administration experience may be considered in lieu of a degree. - Entry‑level role; prior experience in a customer support or sales support environment is a plus. - Proficient in Microsoft Office (Outlook, Word, and Excel). - Experience with NetSuite, ERMA, OEM portals, WMS applications, or similar systems preferred. - Salesforce (SFDC) experience is a plus. - Strong attention to detail with excellent organizational and time management skills. - Effective communicator with the ability to interact professionally via phone and email. Typical Performance Targets - Sustained, measured excellence in project & process delivery. - Sustained, measured excellence in delivery efficiency with expected continuous improvement. - Step changed delivery in safety, quality, and/or cost. Language Skills - Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch. - Read and interpret documents, procedure manuals and various correspondence from both internal and external. - Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization. Supervision Role does not involve management of direct and/or indirect reports. Decision Making + Reasoning Able to take accountability and responsibility for business target delivery and decision making. Working Relationships - Contract Manager - Service Contract Advisor - Contract Administrator - Sales Operations Support Lead - Sales Operations Support Specialist Physical Requirements - Stand: Under 1/3 - Walk: Under 1/3 - Sit: Over 2/3 - Use hands to finger, handle, or feel: Over 2/3 - Reach with hands and arms: Over 2/3 - Climb or balance: Under 1/3 - Stoop, kneel, crouch, or crawl: Under 1/3 - Talk or hear: Over 2/3 - Lift Up to 25lbs: Under 1/3 - Travel: Under 1/3 Company Description Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

Role Description - Build a realistic digital workspace centered on the Drive folders you use daily, including grant proposals, budgets, IRB/IACUC protocols, and compliance training records. - Design multi-step tasks grounded in real workflows, navigating multiple apps, files, and stakeholders to challenge frontier AI agents. - Collaborate with other experts to design the environment, shape task scope, and review scenarios for realism and rigor. - Work asynchronously with research teams to refine task designs and evaluation criteria for research-administration agent benchmarks. - Contribute to frontier AI research and benchmarking, informing how leading labs train and evaluate the next generation of AI systems. Qualifications - 3+ years of full-time experience at a top R1 university, academic medical center, federal research agency, or large research nonprofit. - Background in pre-award grants management, post-award financial/compliance management, sponsored-programs administration, or research compliance. - Day-to-day use of SharePoint, Box, DocuSign, Mendeley, EndNote, and ADP Workforce Now/UKG Pro. - Strong analytical thinking and writing skills. Requirements - Certifications: CRA, CPRA, CFRA. Benefits - Compensation will transition from an hourly rate to a model based on throughput of quality work. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description Confluent Kafka Admin with Unix - Serve as a Confluent Cloud and Kafka team member to design, install, deploy, and administer the platform. - Provide 24x7 support when on call. - Partner with architecture team to drive platform alignment to modern architecture practices. - Patch, create roadmaps, and assist junior engineers. - Build automation for install and platform management activities, such as restarts, patching, and other scenarios. Qualifications - 5+ years in platform engineering and management involving Middleware technologies with a focus on Confluent Cloud and Kafka. - 3+ years of experience with installation, configuration, and administration of Confluent Cloud or Kafka. - 3+ years of experience with UNIX and LINUX operating systems, storage environments, file systems, and network protocols. - 3+ years of strong understanding of distributed systems using messaging platforms. - 2+ years of creating great documentation that enables other team members to learn and execute platform engineering and management activities. Requirements - 3+ years’ experience in production support for Confluent or Kafka platform including troubleshooting and fixing production defects. - 3+ years applying DevSecOps and Infrastructure as Code patterns to build automation. - Able and ready to learn and support other Middleware technologies in support of Platform Engineering roadmap with DevSecOps, infrastructure-as-code, software-defined engineering patterns, and use of GitHub or comparable code repository. - 3+ years of experience with Ansible, Terraform, Puppet, and other Infra automation technologies. Core Competencies - Very good written and verbal communication skills. Should be able to create good documents. - Preferring someone who takes end-to-end responsibilities of the issues and drives them to closure with minimal support and follow-ups from the team. - Understands change management importance/procedures. - Embrace and demonstrate automation-first approach. - Should be a team player and ready to spread knowledge within the team. Preferences - Bachelor’s degree. - Must be able to use Linux commands and tools to troubleshoot issues, parse and evaluate log files. - Experience with application profiling using tools such as Dynatrace, VisualVM, or Jprofiler. - Experience with Terraform. - Experience with performance tuning for JVMs, web containers, DB connection pools, etc. - Possess a thorough understanding of modern work practices such as DevSecOps, Continuous Integration (CI), Continuous Delivery (CD), Agile project Delivery, Release Engineering. Skills - Kafka - Unix - Middleware - Confluent Kafka - GitHub - Puppet - Ansible - Terraform Pay and Benefits - The pay range for this position is $65.00 - $80.00/hr. - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 29, 2026.

Role Description As the Senior Manager, Benefits Administration Services – Defined Benefit, you will play a critical role in managing and growing the retirement space portfolio while ensuring exceptional service delivery and client satisfaction. This role focuses on operational excellence, client relationship management, and continuous improvement across defined benefit administration services. - Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth. - Partner with clients and leadership to help define business strategy, service models, and operational priorities. - Ensure business units consistently meet SLAs, performance metrics, and service delivery standards. - Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration. - Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management. - Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction. - Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making. - Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations. - Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations. Qualifications - Bachelor’s degree or equivalent relevant experience. - 10+ years of client-facing or client support experience, within defined benefit or pension administration. - Experience managing teams within BPO and/or call center environments supporting benefits administration. - Strong background in defined benefit, including operational oversight and client management. - Advanced proficiency in MS Office, with strong Excel skills. Benefits - Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. - Retirement Savings: Robust programs to help you secure your financial future. - Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. - Career Growth Opportunities: Paths for advancement within a global organization. - Paid Training: Learn while you earn with award-winning learning platforms. - Paid Time Off: Competitive PTO packages to help you recharge. - Great Work Environment: Join an award-winning culture that values diversity and inclusion.