About The Role At ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We've recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans - people with tried and true experience in the area of network-based service delivery The TAM role is a proactive technical support role for premium support accounts: you'll be responsible for supporting a select number of named accounts, aligned to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM's work customer problems, help optimize customer networks, provide training, and also work joint proactive projects. This is not a sales role. We are seeking candidates with a strong technical background and experience in customer success, technical account management, or related advisory roles. Applicants with primarily sales-focused experience will not be considered. What You'll Do • Technical Support - Work break-fix issues with customers. Escalate to support team as required • Optimization - Optimize customer systems to ensure peak performance • Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on • customer engagement • Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions • Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region • Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve • Projects - Project manage many projects concurrently understanding current and future action items • Special projects as assigned Qualifications • At least 5-7 years of support experience within a Network Support,Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization • At least 5-7 years of working directly with customers, within a technology company • Bachelor's degree in Computer Science or a related field, or equivalent working experience • Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. ) • Experience with Cloud/SaaS software products is highly desirable. • Strong understanding of ISP, CDN, and cloud service provider networks • Strong understanding of web technologies and VoIP applications • Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox • Hands on experience with container administration tools such as docker and kubernetes • Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus • Working knowledge in security, authentication, permissions, SSO • Experience in administering Linux based operating systems • Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified • Excellent verbal and written communication skills. Heavy focus on using data to articulate messages • The ability to work effectively in a remote or virtual team environment • Excellent presentation skills coupled with a strong leadership presence • Excellent time & project management skills, with a focus on delivery • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving • Flexibility to handle critical cases after hours as needed Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The SME & Partnerships Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. What you'll do As Head of SME & Partnerships, Mexico, you'll have the unique opportunity to strategize and drive the Mexico expansion plan for Airwallex. You will be a key part of the commercial leadership team in the Americas, contributing to decision-making and ensuring alignment with broader regional objectives. You will build and lead the commercial team who are responsible for acquiring, retaining and monetizing customers across the end to end sales cycle and drive exponential growth for Airwallex in years to come. You are able to roll up your sleeves and show how it's done while you build a team building a player/coach mindset. This role is based in Mexico City, Mexico and in office attendance will be required. Responsibilities: - Shape and execute commercial strategy in Mexico: Collaborate with Americas commercial and strategy leaders to refine our key verticals, positioning and value prop in Mexico; balance vision setting with rigorous execution - Build, lead and inspire the SME team: Recruit and oversee Sales Development, Account Executive and Channel Partnerships teams, build a high performing team to deliver exceptional results - Engage with customers and markets: Engage with customers and close deals yourself as an individual contributor along with being the leader of the commercial team, and drive growth initiatives that involve all aspects of the customer lifecycle (customer acquisition, activation, retention, and upselling) - Drive global and regional cross-functional collaboration: Partner with Americas and Global Marketing to strategize and execute effective customer acquisition campaigns; partner with Product to build the right user experience and tools for Mexican customers - Enhance Airwallex brand and drive strategic collaboration: Serve as prominent representative of Airwallex at key events within the Mexican SME business segment Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - At least 10 years of progressive go-to-market experience, including at a top tier management consulting firms or go-to-market leadership roles in a high-growth company - 5+ years of experience leading and managing GTM teams of 10 or more, including sales, account management, marketing - Demonstrated experience in developing and executing multi-channel customer acquisition strategies, and scaling customer acquisition and revenue growth in a B2B environment - Proven ability to build and scale high-performing commercial teams in high-growth environments - Direct experience and connections in the Mexican fintech market - Fluency in English and Spanish Preferred qualifications: - Experience launching and scaling go-to-market teams in hyper-growth startups, particularly in the fintech or payments sectors - Evidence of success in growing customer base from the ground up - Experience being Player/Coach as needed and love individual contributor work along with being a team lead - Ability to be analytical, data driven and creative when it comes to growth strategies - Proven ability to navigate ambiguity and adapt quickly to evolving market conditions, demonstrating resilience and innovative problem-solving - Familiarity with the local payment ecosystem (e.g., SPEI), fintech regulations and key fintech players Please submit resumes in English Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

• Represent Rockwell Automation's comprehensive product and solution portfolio to two Global Account customers. • Plan and implement sales to specific existing major accounts. • Work with the Global Accounts at senior management and executive levels. • Develop a trust-based, mutually beneficial relationship with principal customer sponsors of the Global Accounts. • Ensure that the Global Accounts have access to all Rockwell Automation resources by establishing excellent working relationships with product group and business units. • Identify new growth opportunities in products and services for mutual benefit. • Collaborate with main ecosystem partners globally to increase share within the Global Accounts.

• Manage Key Account team to assess markets for target identification and supporting corporative development strategies. • Prioritise project requirements in collaboration with key stakeholders within Pharma and deliver analytics projects to agreed schedule. • Support global strategic and focus accounts by managing the strategic project management team. • This will include complex RFP/RFI response coordination, multisite project management and coordination of account governance and account business reviews. • Attend client meetings in person to present our global capabilities. • Participate in conferences and deliver oral presentations. • Coordination and support of account development planning processes and engagement with the global network. • Super user support and deployment/adoption management of commercial systems (e.g. CRM, CPQ). • Liaison with corporate IT functions as appropriate. • Attend and support regional business development meetings and participation in global sales and marketing strategy development. • Support commercial integration of acquisitions and support implementation of sales and marketing strategies. • Provide mentoring and opportunities management support to Business development managers in new Markets.