Title: Customer Care Advisor - English Speaker Department: Customer Care Job Description: Location: Remote (UK or Ireland) Hours: Full-Time | 40 Hours within: - Monday – Friday: 6:30am – 10:00pm - Saturday & Sunday: 9:00am – 5:30pm Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly and motivated Customer Care Advisor to join our vibrant, remote team. About the Role Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction. Key Responsibilities - Provide fast, friendly, and effective support via phone, live chat, and email - Help customers throughout their journey—from product queries to post-purchase care - Collaborate with internal teams to provide timely resolutions - Monitor and report customer trends to improve our service - Take ownership of your personal development and contribute positively to the team - Maintain strong performance aligned with KPIs and company values We would like to meet someone who is - Fluent in English (spoken and written) - Previous experience in a customer-facing role (retail, contact centre, hospitality etc.) - Clear, confident communicator with excellent written skills - Comfortable handling challenging conversations with empathy and professionalism - Familiar with tools like Outlook, Word, Excel, and web browsers - Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus - Positive, energetic, and proactive with a “can-do” attitude - Thrive in a fast-paced environment and enjoy working as part of a supportive team Benefits - Competitive salary and benefits package - Fully remote - Holiday allowance - 50% staff discount & 25% for family and friends - Pension scheme

• Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Role Description We are looking for a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will play a crucial role in assisting users with app functionality, resolving their issues, and building trust within the community. This role requires fluency in a regional language, strong communication skills, and a proactive approach to customer satisfaction. Key Responsibilities - Respond to customer inquiries promptly and effectively in Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English. - Assist users in understanding app functionality and help troubleshoot any issues they encounter. - Provide valuable feedback based on customer interactions to support product and service improvements. - Document customer queries and resolutions accurately for internal tracking and reference. - Collaborate with other team members to resolve complex user concerns efficiently. - Maintain high standards of customer satisfaction through timely and empathetic support. - Engage with users to build strong relationships and foster trust in the platform. Qualifications - Fluency in Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English, both written and verbal. - Prior experience in customer support or a related field is highly desirable. - Excellent communication and interpersonal skills. - Ability to remain calm under pressure and handle complaints with professionalism. - Familiarity with customer support tools and platforms. - A strong commitment to customer satisfaction and a solution-oriented mindset. - Strong organizational skills and attention to detail. - BYOD (Bring Your Own Device) – must have access to a personal smartphone and laptop for work. Benefits - We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. - At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

• Respond to customer inquiries promptly and effectively in** Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English. ** • Assist users in understanding app functionality and help troubleshoot any issues they encounter. • Provide valuable feedback based on customer interactions to support product and service improvements. • Document customer queries and resolutions accurately for internal tracking and reference. • Collaborate with other team members to resolve complex user concerns efficiently. • Maintain high standards of customer satisfaction through timely and empathetic support. • Engage with users to build strong relationships and foster trust in the platform.