Lokal

• Conduct **outbound calls** to prospective clients and effectively promote Lokal App's services. • Engage with users to identify their needs and create tailored solutions that fit their requirements. • Maintain accurate records of calls, interactions, and leads in the CRM system. • Follow up on **leads** and manage the **sales process** from initial contact through to closing. • Collaborate with the marketing team to leverage campaigns and enhance sales efforts. • Provide feedback on customer interactions and market trends to help shape future strategies. • Achieve **monthly sales targets** and contribute to the overall growth of Lokal App.

• Conduct **outbound calls** to prospective clients and effectively promote Lokal App's services. • Engage with users to identify their needs and create tailored solutions that fit their requirements. • Maintain accurate records of calls, interactions, and leads in the CRM system. • Follow up on **leads** and manage the **sales process** from initial contact through to closing. • Collaborate with the marketing team to leverage campaigns and enhance sales efforts. • Provide feedback on customer interactions and market trends to help shape future strategies. • Achieve **monthly sales targets** and contribute to the overall growth of Lokal App.

• Create compelling short-form scripts (under 60 seconds) with strong storytelling flow. • Translate content from Regional Language to English and English to Regional Language. • Write sharp, attention-grabbing hooks to maximize engagement and retention. • Craft platform-specific content for Instagram, YouTube, Facebook, and other channels. • Analyze ad metrics (CTR, watch time, drop-off rates) to refine creative strategy. • Collaborate closely with video editors, designers, and creative strategists to bring ideas to life. • Translate copy ideas into strong visual narratives and impactful storytelling sequences. • Identify and adapt to emerging content and creative trends. • Simplify complex ideas into relatable and emotionally resonant content. • Constantly read and watch diverse content (books, short films, ads) to expand creative vocabulary and visual literacy. • Provide creative inputs during production to ensure content quality and tone consistency.

• Create compelling short-form scripts (under 60 seconds) with strong storytelling flow. • Translate content from Regional Language to English and English to Regional Language. • Write sharp, attention-grabbing hooks to maximize engagement and retention. • Craft platform-specific content for Instagram, YouTube, Facebook, and other channels. • Analyze ad metrics (CTR, watch time, drop-off rates) to refine creative strategy. • Collaborate closely with video editors, designers, and creative strategists to bring ideas to life. • Translate copy ideas into strong visual narratives and impactful storytelling sequences. • Identify and adapt to emerging content and creative trends. • Simplify complex ideas into relatable and emotionally resonant content. • Constantly read and watch diverse content (books, short films, ads) to expand creative vocabulary and visual literacy. • Provide creative inputs during production to ensure content quality and tone consistency.

• Watch assigned videos (2–5 min each) and fill a structured review scorecard • Fact-check key graphics and claims against standard sources (NCERTs, PIB, official reports, the Constitution so on) • Flag outdated information schemes renamed, data revised, amendments passed • Rate comprehension quality Is the explanation clear for a first-time learner? Is pacing right? Are terms explained before use? • Note specific timestamps when you find an issue and report • Complete each scorecard within 24 hours of assignment

• Process leads generated through multiple channels and guide potential candidates through the application process. • Schedule and conduct interviews to evaluate candidates on key skills such as communication, empathy, and emotional maturity. • Develop and deliver training programs that equip wellness buddies with the necessary skills and knowledge for success on the platform. • Facilitate a smooth onboarding process that integrates new wellness buddies into our community guidelines and operational standards.

• Review and moderate audio, video, and chat conversations as per platform guidelines. • Monitor user-generated content and interactions to ensure compliance with community standards. • Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content. • Escalate critical safety issues and high-risk cases to the relevant internal teams. • Audit recorded conversations to ensure quality, compliance, and policy adherence. • Document moderation decisions accurately and maintain detailed moderation records. • Assist in preparing periodic moderation reports and identifying recurring trends. • Support appeals and review requests by re-evaluating flagged content when required. • Collaborate with cross-functional teams to improve moderation processes and user safety initiatives. • Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols. • Contribute towards creating a safe, respectful, and engaging experience for users across Dostt and Eaze.

• Review and moderate audio, video, and chat conversations as per platform guidelines. • Monitor user-generated content and interactions to ensure compliance with community standards. • Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content. • Escalate critical safety issues and high-risk cases to the relevant internal teams. • Audit recorded conversations to ensure quality, compliance, and policy adherence. • Document moderation decisions accurately and maintain detailed moderation records. • Assist in preparing periodic moderation reports and identifying recurring trends. • Support appeals and review requests by re-evaluating flagged content when required. • Collaborate with cross-functional teams to improve moderation processes and user safety initiatives. • Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols. • Contribute towards creating a safe, respectful, and engaging experience for users across Dostt and Eaze.

• Handle a team of Philippines TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis. • Identify, onboard, and manage Filipino hosts and key contributors for 1:1 Audio/Video calls, building the local supply base from the ground up. • Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals and resonates with Filipino users. • Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours accounting for Philippine time zones and local usage patterns. • Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately. • Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement. • Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance. • Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention. • Report regularly on community performance, identifying trends and areas for improvement and feeding local insight back to the central team. • Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines. • Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls. • Develop strategies to expand the host and contributor base to new markets and languages across the Philippines, and help lay the playbook for expansion into additional Filipino dialects/regions (e.g., Cebuano, Ilocano) over time. • Work on initiatives to grow active users and enhance the overall user experience & host growth. • Own Tagalog translation and localization across the launch's operational surfaces- onboarding flows, notifications, host conduct/commission agreements, and support responses- and partner with marketing to localize campaign copy. • Build and maintain a Tagalog glossary and style guide so terminology stays consistent across product, support, and marketing as content scales. • QA all Tagalog-facing surfaces in the app and act as the final language check before anything ships to Filipino users. • Be the real-time language bridge in day-to-day operations - relaying host feedback, user complaints, and market signals back to non-Tagalog-speaking central teams.

• Conduct outbound calls to prospective and existing users. • Guide new users through the onboarding and activation process. • Assist users in completing profiles, verification requirements, and onboarding steps. • Educate users about platform features, guidelines, incentives, and opportunities. • Follow up with users to ensure successful activation and continued engagement. • Re-engage inactive users and encourage platform participation. • Address basic user queries and coordinate escalations when required. • Maintain accurate records of interactions, onboarding status, and follow-up activities. • Deliver a positive user experience through professional and empathetic communication. • Stay updated on platform updates, operational processes, and promotional initiatives.