• Respond to customer inquiries promptly and effectively in** Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English. ** • Assist users in understanding app functionality and help troubleshoot any issues they encounter. • Provide valuable feedback based on customer interactions to support product and service improvements. • Document customer queries and resolutions accurately for internal tracking and reference. • Collaborate with other team members to resolve complex user concerns efficiently. • Maintain high standards of customer satisfaction through timely and empathetic support. • Engage with users to build strong relationships and foster trust in the platform.

• Handle inbound customer queries via phone, email, and chat in a friendly and professional manner • Resolve customer concerns promptly, ensuring a positive and satisfactory experience • Accurately log all customer interactions and updates in the CRM system • Follow up with customers to confirm that issues have been fully resolved • Maintain up-to-date knowledge of products, services, and company policies • Identify opportunities to improve the customer experience and share feedback with the team • Meet individual targets for response times, resolution rates, and customer satisfaction scores

Role Description We are seeking a highly motivated and detail-oriented Customer Support Manager to join our team. As a Customer Support Manager, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including calls, emails, and chats. The ideal candidate will have a background in chat/call processes and possess excellent communication skills in both English and Hindi. - Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats. - Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues. - Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day. - Collaborate with internal teams to escalate and resolve customer issues efficiently. - Utilize digital tools and chat software effectively to communicate with customers and track interactions. - Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service. - Ensuring timely resolution and customer satisfaction. - Demonstrated ability to work effectively in a team environment and handle escalations. Qualifications - 1 to 3 years of relevant work experience in customer support or related fields. - Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields. - Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute. - Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup. - Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours. - Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly. - Ability to work in a front-line role handling customer queries for a minimum of 1 year. - Willingness to commit to the current role for a minimum duration and availability to start within a month. - Should be flexible and should be able to adapt to change. - Skills Required for the role - Typing speed of 30 wpm, Fluent in English, and Hindi. Requirements - Working: 6-day working rotational shifts. - Shift timings – The candidate should be flexible for 9AM to 8PM window. - Asset: The candidate need to have their own laptop, Wi-Fi, Power backup & proper office setup to sit and work.

Role Description We have an opportunity available for a Part Time Psychological Wellbeing Support Worker to join the team within our Psychological Wellbeing Service. This role will be home based providing support to a number of our services. Salary: £17,347.20 per annum Hours: 24 per week At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support. We live and breathe our values; Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like-minded people to join us in making a meaningful difference in our community. Responsibilities: - Assist in the delivery of Making Space aims and objectives to deliver a professional service by providing Mental Health support to those engaging in wellbeing and therapeutic programmes. - Provide the agreed level of support to appropriate service users who are referred for therapeutic 1:1 support sessions. - Ensure that the support provided is of the highest professional, evidence-based and person-centred standards. - Deliver computerised Cognitive Behavioural Therapy (cCBT) based on wellbeing and managing low mood, anxiety and other common mental health conditions. Qualifications - A recognised qualification in Psychology or equivalent. - Experience of supporting individuals who are experiencing mental ill health. - Alignment of personal values with those of Making Space. Benefits - Stream – Access up to 30% of your wages as you earn. - Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations). - Lifestyle benefits through Bravo Benefits and Health service discounts. - Up to 28 days holidays per year including bank holidays (pro rata for part time). - Double time pay for Xmas day, Boxing Day and New Year’s Day. - Ability to buy and sell up to 2 weeks holiday – statutory limits apply. - Access to our library of learning through our e-portal. - Investment in qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development. - Career progression opportunities; at least half of our senior posts are filled internally through promotion. - Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses. - Colleague engagement hub with monthly and annual colleague awards. - Pension Scheme with 3% employer contribution as a minimum. - Paid Sick leave.