Role Description - Provide assistance to the process owners to identify improvement opportunities. - Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles: - Our Mission Statement - Mission Leader role definition - STRIDES values - Manage operational information of the business areas: - Works with the business teams, leveraging technology when necessary. - Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings and collecting data. - Analyzes process owners and their teams’ information to document, study, and improve their processes. - Provides education to enable the process owners and their teams in order to standardize the terminology of each area, department, or geo. - Process workshops facilitation: - Leads process redesign workshops. - Facilitates knowledge of process mapping and business process reengineering to clients including objective documenting, analyzing, and concluding. - Provides necessary training in the tools involved to achieve the above. - Assists in the documentation of policies & procedures that derive from newly improved processes. - Assists in the presentation of newly improved processes to stakeholders for discussion. - Supports executives responsible for relationships with Qualfon’s strategic client on process optimization matters related to their LOB(s): - Present process improvement initiatives and results to clients at the highest levels. - Monitor, assess, and recommend solutions to improve processes pertaining to both transactional relationship issues and strategic topics transcending the SOW with the client. - Develop effective line management relationships to ensure strong understanding of the business objectives. - Develop strong relationships with clients to build trust and allow sharing of confidential information. - Performs moderately complex audits and assessments of internal processes to ensure compliance: - Perform audits related to newly hired employees, technology management, project/program management, or supplier management in accordance with corporate methodologies and professional standards. - Draft audit reports and present issues to the business while discussing practical cross-functional solutions. - Complete assigned audits within budgeted timeframes. - Monitor, assess, and recommend solutions to emerging risks. - Contribute to the development of audit processes improvements, including the development of automated routines. - Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope. - Continuously plan for future quality department operations and procedural improvements. Qualifications - Bachelor’s Degree. An Engineering, IT, or Business degree preferred. - Certification required. - +5 years work experience in a related field. - Proven knowledge of other CI methodologies such as Lean, 5S, TOC – Preferred. - Proven knowledge of BPR (Business Process Reengineering) – Preferred. - Proven knowledge of how ERP, CRM, BPM, BI, and basic statistical analysis tools – Preferred. - Excellent presentation skills both verbal and written. - Full English language dominance. - Ability to ask questions to understand the client’s pains and priorities. - Be a great ambassador of Qualfon. - Willingness to travel.

Role Description The Regional Engineer will oversee the engineering and maintenance operations for corporate and hospital facilities within a designated region. This position ensures that all facilities operate efficiently, safely, and comply with regulatory requirements. The Regional Engineer will be responsible for managing a team of engineers, technicians, and contractors, overseeing preventative maintenance programs, troubleshooting complex systems, and ensuring the proper functioning of mechanical, electrical, plumbing (MEP), and other essential building systems. - 50% travel - Open to remote but local candidates are highly preferred - Leads and manages all aspects of engineering and maintenance for multiple corporate and hospital facilities within the region. - Ensures the proper operation and maintenance of HVAC, electrical, plumbing, fire alarm, life safety, and other building systems. - Develops and implements preventative maintenance programs to reduce downtime and prolong the lifespan of equipment. - Troubleshoots and resolves complex mechanical, electrical, and plumbing issues promptly. - Maintains records of repairs, inspections, and maintenance activities in compliance with company and regulatory standards. - Coordinates and supervises contractors for specialized work when needed, ensuring work is completed on time and within budget. - Ensures all facilities meet local, state, and federal regulatory requirements, including safety, environmental, and healthcare-specific standards. - Regularly inspects facilities to identify hazards or non-compliance and implement corrective actions as needed. - Prepares for and participates in regulatory inspections and audits (e.g., Joint Commission, OSHA, environmental agencies). - Leads or supports capital improvement projects, facility upgrades, and energy efficiency initiatives. - Plans, designs, and oversees facility renovations or new construction projects, ensuring they meet organizational needs and regulatory requirements. - Provides engineering expertise during the planning, design, and implementation stages of projects. - Assists in the preparation and management of facility engineering budgets. - Monitors expenditures related to maintenance, repair, and capital improvement projects. - Identifies opportunities for cost savings, energy efficiency improvements, and overall operational efficiencies. - Acts as the main point of contact for facility-related engineering issues for both corporate and hospital teams. - Leads or supports emergency response efforts in the event of a system failure, natural disaster, or other critical incidents affecting the facility. - Develops and maintains emergency response plans for engineering-related events, including power outages, fire alarms, and life safety system failures. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - Bachelor's Degree in Mechanical, Electrical, Civil Engineering, or a related field. required - 4-6 years of experience in facilities engineering required - Experience working in healthcare settings (hospitals, medical offices) preferred - Experience managing complex building systems in multi-site environments preferred - Strong knowledge of building systems, including HVAC, electrical, plumbing, fire safety, and energy management. - Familiarity with healthcare facility standards and regulations (e.g., Joint Commission, NFPA, ADA). - Excellent problem-solving skills with the ability to think critically under pressure. - Strong leadership skills, including team management, conflict resolution, and staff development. - Proficient in using Computerized Maintenance Management Systems (CMMS) and other relevant software tools. - Ability to manage multiple priorities and projects simultaneously. - Strong verbal and written communication skills.

Role Description As a Senior Full-Stack Engineer (Angular & GenAI Integration), you will work at the intersection of software engineering, AI, and business transformation, helping build and scale modern web platforms enhanced by GenAI capabilities. You will join a strategic transformation initiative in the insurance sector, developing enterprise-grade applications that integrate Angular frontends, Python/FastAPI backends, and GPT-based modules to improve business workflows, document handling, and operational efficiency. Job location: 90% Remote (Europe-based) / 10% On-site in Cologne, Germany Contract type: Employee or Contractor Target start date: July Working hours: Full-time (40h/week) Compensation: - Portugal: Annual gross salary between €50,000 to €65,000 - Spain: Annual gross salary between €55,000 to €70,000 - B2B Contractor: Between €300 to €400/day Note: All applications (CVs) must be submitted in English. Your Impact - Develop and scale enterprise web applications using Angular - Integrate frontend applications with Python/FastAPI backends - Implement GPT/LLM-based modules to support evaluation, automation, and workflow optimisation - Design, build, and consume REST APIs within a microservices architecture - Implement secure authentication and authorisation mechanisms - Collaborate closely with Data Science and platform teams to integrate AI capabilities - Participate in technical architecture discussions and contribute to system design decisions - Ensure scalability, maintainability, and performance of applications - Contribute to Agile ceremonies and delivery planning - Support deployment, integration, and release activities across environments What Makes This Role Challenging - You will work in a highly regulated industry environment (insurance) - You will integrate front-end, back-end, and GenAI components into cohesive systems - You will need to balance innovation (GenAI) with enterprise reliability and security - You will collaborate across engineering, data science, and platform teams Qualifications - +8 years of experience in software engineering - At least 3–4 years of Angular experience in enterprise environments - Strong expertise in Angular and TypeScript - Solid backend experience with Python and FastAPI - Proven experience with REST APIs and microservices architectures - Experience implementing authentication and security best practices - Experience working with or integrating AI / LLM / GenAI services - Experience developing enterprise-scale applications - Experience working in Agile/Scrum environments - Strong collaboration experience with Data Science or AI teams - Fluent English and German - Must be a Portuguese or European citizen, or hold a valid work permit for Portugal Nice-to-haves - Experience in insurance or other regulated industries - Exposure to Azure or cloud-native environments - Experience with RAG architectures or vector databases - Familiarity with CI/CD pipelines and DevOps practices - Knowledge of GenAI orchestration frameworks Benefits - Competitive salary aligned with your experience and the data market - Meal allowance: €10.20/day - Flexible benefits plan - Private medical insurance - 22 days of annual leave, increasing every 3 years (up to 25 days) - Continuous learning via KLX – Keyrus Learning Experience - A collaborative, international, and human-centred work environment Equal Opportunity Statement We are committed to building an inclusive workplace and encourage applications from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, or any other protected characteristic.

• independently support Sakura customers in various technical areas such as installation, training, support, repair, service and warranty • provide effective technical support to customers & internal stakeholders • manage, co-ordinate, monitor, repair and install Sakura (demonstration) equipment • maintain a working knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy • responsible for effective and efficient complaints handling • achieve personal and team goals set at the beginning of the fiscal year • timely and adequate reporting through CRM • quality assurance • participate in various project teams