• independently support Sakura customers in various technical areas such as installation, training, support, repair, service and warranty • provide effective technical support to customers & internal stakeholders • manage, co-ordinate, monitor, repair and install Sakura (demonstration) equipment • maintain a working knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy • responsible for effective and efficient complaints handling • achieve personal and team goals set at the beginning of the fiscal year • timely and adequate reporting through CRM • quality assurance • participate in various project teams

Role Description We're growing and hiring a Full Stack Engineer for the Giving Team. This role exists to help us ship reliable, secure improvements that meaningfully reduce friction for church staff and strengthen how churches care for their people. This team is focused on building additional features and improving our Giving product, including a top-notch donor experience, donation migration tooling, and admin reporting. You'll collaborate with a cross-functional team to deliver new features, refine existing ones, improve performance, and maintain the security of customer data. Responsibilities - Translate the product manager’s feature pitches into technical specifications - Implement those technical specifications as a series of small, descriptive, and well-tested GitHub pull requests - Pair with your designer and developer teammates - Review your teammates’ pull requests to increase the quality of what we build and learn from one another - Deploy to production with one click - Use AI-assisted development tools, and develop judgment for when to apply them - Investigate customer-reported bugs that have been triaged and researched by our fantastic support team - Diagnose errors that come in through our error monitoring tools - Improve performance guided by Datadog and AWS Performance Insights - Participate in book and code clubs to learn with/from other developers Qualifications - 3+ years of professional experience with Ruby on Rails - 3+ years of professional experience with React - Experience working on collaborative, cross-functional teams - A thoughtful approach to problem-solving and building maintainable systems - A willingness to learn, ask questions, and grow alongside your team - Interest in using AI-assisted development tools thoughtfully Nice to Have - Experience with front-end/UX engineering - Experience with Stripe APIs Who We Look For The best fits for any role on the Planning Center team are people embodying our Core Values: - Engage with Humility: We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of role or experience. - Invest in our team: We give our time and energy to the success of those around us—collaborating well, making space for diverse perspectives, and sharing knowledge freely. - Do Our Best Work: We strive for excellence and continuously look for ways to improve both our individual contributions and our team’s output. - Focus on Customer Impact: We advocate for our customers in our decision-making and ensure our work creates meaningful, positive value for them. - Think Holistically, Work Iteratively: We consider the bigger picture while making steady, practical progress—thinking big and working small. Compensation and Logistics - This is a US-based role; candidates must reside in and be authorized to work in the United States. - Candidates must be willing to travel three times each year to connect with the rest of the team. - The annual salary range for this position is $149,600 - $180,000. - If you've applied for this same role within the past 9 months, we kindly ask that you do not reapply at this time. Benefits - We contribute to your 401(k), provide a charitable giving match of up to $2,000 per year, offer a generous allowance for continued education, and include a coworking stipend. - You’ll receive generous paid sick and vacation time, $200 per month for physical fitness and mental health, and 95% medical plus 100% dental premium coverage. - Enjoy paid Fridays for the entire year! - We also offer a month-long sabbatical every five years, a week off between Christmas and New Year’s, a week each year to serve with a globally focused non-profit, and two weeks of paid vacation (increasing to three over time).

• Identify underperformance by interpreting production and weather data using Power BI dashboards, internal monitoring systems, and Snowflake data tables. • Coordinate with Regional Asset Managers (RAMs) to drive resolution for reported issues. • Digitally onboard new sites into the analytics ecosystem and validate configurations. • Monitor sub-inverter-level performance across the fleet to detect issues and trends.

• Design and Plan • Lead hole design, drilling method selection, and rig specification for complex exploration drilling programs including diamond core, sonic, reverse circulation and air core programs • Develop comprehensive drilling execution plans: scope, cost estimates, schedules, risk assessments, and procurement strategies • Complete detailed engineering design to inform the development of drilling programs for various hole types including casing design, torque and drag analysis, directional drilling design, mud system design. • Complete detailed root cause analysis on all downhole failures with a particular focus on rod string and thread failures, stuck in hole, wireline failures and the correlation to dogleg severity, hole trajectory, and adherence to good drilling practices. • Collaborate with KoBold’s science teams to translate exploration hypotheses and data collection objectives into executable drilling programs and AFEs • Lead procurement processes from RFP development through bid evaluation and contractor selection, including assessment of contractor safety management plans and technical capability • Contribute to data collection planning during all phases of the Exploration Project Lifecycle • Generate creative drilling solutions that improve efficiency, data quality, or safety beyond conventional approaches • Mentor 2 junior drilling engineers to develop skills related to all aspects noted above • Execute • Provide technical oversight of drilling operations across multiple concurrent programs, ensuring adherence to hole design, safety standards, and data collection objectives • Use advanced hole design and analysis software tools to conduct analyses and develop recommendations during active programs • Manage and direct contractor performance, providing technical guidance, feedback, and improvement recommendations • Track and forecast production rates, costs, and resource requirements; synthesize complex operational scenarios with benefits and risks for leadership review • Ensure drilling safety and value engineering principles are applied throughout program execution • Identify and resolve complex multivariable drilling problems using independent judgment and technical expertise • Mentor 2 junior drilling engineers to develop skills related to all aspects noted above • Close • Lead post-program reviews and lessons learned to drive continuous improvement in drilling operations • Contribute to the development of KoBold’s drilling engineering standards and best practices • Mentor 2 junior drilling engineers to develop skills related to all aspects noted above • Compliance and Stakeholder Engagement • Ensure drilling programs comply with applicable regulatory, environmental, and permitting requirements across multiple jurisdictions • Ensure execution is conducted within applicable permitting processes, land access agreements, community relations obligations, third-party agreements, and any joint venture requirements • Represent KoBold to drilling contractors, regulatory bodies, and external partners with professionalism and sound judgment