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Founded in 1996, Qualfon provides outsourcing solutions for business process outsourcing (BPO), contact center, and back-office staffing. Flexible Qualfon jobs
PROCESS OPTIMIZATION ENGINEER, SR.
Location
Philippines
Posted
62 days ago
Salary
0
Seniority
Senior
Job Description
PROCESS OPTIMIZATION ENGINEER, SR.
Qualfon
Role Description - Provide assistance to the process owners to identify improvement opportunities. - Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles: - Our Mission Statement - Mission Leader role definition - STRIDES values - Manage operational information of the business areas: - Works with the business teams, leveraging technology when necessary. - Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings and collecting data. - Analyzes process owners and their teams’ information to document, study, and improve their processes. - Provides education to enable the process owners and their teams in order to standardize the terminology of each area, department, or geo. - Process workshops facilitation: - Leads process redesign workshops. - Facilitates knowledge of process mapping and business process reengineering to clients including objective documenting, analyzing, and concluding. - Provides necessary training in the tools involved to achieve the above. - Assists in the documentation of policies & procedures that derive from newly improved processes. - Assists in the presentation of newly improved processes to stakeholders for discussion. - Supports executives responsible for relationships with Qualfon’s strategic client on process optimization matters related to their LOB(s): - Present process improvement initiatives and results to clients at the highest levels. - Monitor, assess, and recommend solutions to improve processes pertaining to both transactional relationship issues and strategic topics transcending the SOW with the client. - Develop effective line management relationships to ensure strong understanding of the business objectives. - Develop strong relationships with clients to build trust and allow sharing of confidential information. - Performs moderately complex audits and assessments of internal processes to ensure compliance: - Perform audits related to newly hired employees, technology management, project/program management, or supplier management in accordance with corporate methodologies and professional standards. - Draft audit reports and present issues to the business while discussing practical cross-functional solutions. - Complete assigned audits within budgeted timeframes. - Monitor, assess, and recommend solutions to emerging risks. - Contribute to the development of audit processes improvements, including the development of automated routines. - Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope. - Continuously plan for future quality department operations and procedural improvements. Qualifications - Bachelor’s Degree. An Engineering, IT, or Business degree preferred. - Certification required. - +5 years work experience in a related field. - Proven knowledge of other CI methodologies such as Lean, 5S, TOC – Preferred. - Proven knowledge of BPR (Business Process Reengineering) – Preferred. - Proven knowledge of how ERP, CRM, BPM, BI, and basic statistical analysis tools – Preferred. - Excellent presentation skills both verbal and written. - Full English language dominance. - Ability to ask questions to understand the client’s pains and priorities. - Be a great ambassador of Qualfon. - Willingness to travel.
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