• Under the direction of the Cash Processing Manager and Director of Middle Revenue Cycle, responsible for maintaining the integrity of cash for both Boston Medical Center (BMC) and Boston University Medical Group (BUMG). • Ensure maximum efficiency and accuracy of accounts receivable balances through payment posting and credit and refunds oversight. • Monitor, work and assess various workqueues within the Electronic Health Record (EHR) system and work with IT to improve system workflow based on trends and patterns identified. • Develop policies and procedures, as well as supporting the business operations for assigned functions within the Revenue Cycle Operations team. • Provide support to all revenue generating departments on cash related issues in collaboration with departmental stakeholders, Revenue Cycle teams and Finance. • Perform month end tasks including, but not limited to, reconciliation, resolving issues, monitoring and clearing workqueues, and payment posting. • Partner with management by raising issues, understanding root cause and offering potential solutions. • Serves as a cash processing subject matter expert to internal and external team members. • Develop work plans and lead project timelines for small initiatives to complete assigned projects in the most timely and efficient manner possible. • Collaborate effectively with diverse groups of people and various service departments throughout the organization.

Role Description The Service Operations Administrator supports the efficient delivery of services across client accounts by managing key administrative and operational workflows. This role is responsible for maintaining accurate records, coordinating equipment and resource changes, monitoring service platforms, and ensuring data is consistently up to date. The ideal candidate is organized, detail-oriented, and able to balance both routine maintenance tasks and reactive requests in a dynamic environment. - Account & Site Coordination: Maintain accurate records of client sites, equipment locations, and account configurations. Update site information as changes occur throughout the account lifecycle, including moves, additions, and other service events. - Data Management: Populate and maintain required data fields during onboarding and ongoing account management. Ensure data integrity is sustained as organizational and equipment changes occur over time. - Asset & Resource Tracking: Track and manage asset ownership assignments across client accounts. Update records proactively as personnel, organizational, or equipment changes are identified. - Service Queue Monitoring: Monitor service management platforms for incoming requests, including account updates, equipment changes, and new project submissions. Triage and route items appropriately to ensure timely follow-through and clear communication. - Transactional Order Requests: Coordinate service requests - such as moves, additions, and redeployments - that occur outside of scheduled projects. Manage these reactively, ensuring accurate documentation and cross-functional alignment. - Cost Center & Billing Data Maintenance: Perform ongoing updates to cost center records as organizational changes occur within client accounts. Ensure billing-related data is accurate at all times to support reporting and invoicing processes. - Reporting & Workflow Administration: Enter and maintain data across project management and reporting tools, keeping all records current and complete. Support workflows that require parallel updates across multiple platforms to maintain team alignment and client visibility. Update dashboards and visual reports - including charts and graphs - to reflect current data across all tracked metrics. Build and maintain setup and tracking sheets in accordance with team and account requirements. Qualifications - Minimum of 2 years experience in service operations, account coordination, or a related administrative role. - Strong data entry and record-keeping skills with a high degree of accuracy. - Experience with service management or ticketing platforms (e.g., ServiceNow or similar). - Proficiency with reporting and project tracking tools/software, including dashboard and data visualization features (e.g., SmartSheet or similar). - Ability to manage multiple priorities and adapt to reactive, fast-changing workloads. - Clear written and verbal communication skills for cross-functional collaboration. Requirements - Experience supporting enterprise or large-scale client accounts in a managed services environment. - Familiarity with device or asset lifecycle management processes. Benefits - Pay Range: $20.30 - $30.50 hourly. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

• Manage daily services billing operations, including time & materials, fixed fee, and recurring billing • Actively participate in billing activities, including invoice review, adjustments, and issue resolution • Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation • Review invoices, credits, and adjustments for accuracy and alignment with contracts • Lead and support a small team of billing specialists, including workload management and coaching • Serve as a point of escalation for billing questions and issues • Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity • Monitor time entry and approval status, following up as needed to support timely billing • Assist with monthly reviews of billed and unbilled activity • Support investigation of variances between billing data and financial reporting • Identify opportunities to improve billing processes and reduce manual effort

Role Description The Ecommerce Technical Support Engineer is responsible for the development, maintenance, and support of internal ecommerce web applications across a portfolio of automotive and powersports brands. This role supports multiple websites and systems in a small-team environment and serves as an internal technical resource for diagnosing issues, validating fixes, and implementing improvements. The position is a part of the ecommerce team, and requires collaboration with sales, marketing, and internal customer service teams. - Develop, and maintain internal web applications, tools, and ecommerce site functionality - Support and enhance frontend and backend components across multiple ecommerce websites - Investigate, reproduce, and resolve internal technical issues impacting ecommerce operations - Serve as an escalation point for technical issues originating from operations or customer service teams - Perform root-cause analysis and recommend sustainable, long-term solutions - Use GitHub for version control, code review and issue tracking - Coordinate, execute, and validate development and staging environment testing - Test bug fixes, configuration changes, and new feature releases prior to production deployment - Assist with regression testing to ensure stability across multiple brands and sites - Support integrations between ecommerce platforms and internal systems - Maintain technical documentation related to recurring issues, fixes, and system processes - Communicate technical findings and solutions clearly to non-technical stakeholders - Manage Cloudflare WAF rules and maintain site security - Full-stack knowledge of website to drive improvement from database, server, and frontend. Qualifications - Minimum of 3 years’ experience in web application design and development - Proficiency in modern web technologies including JavaScript, HTML, and CSS - Experience with backend development languages or frameworks (e.g., PHP, Node.js, Python, or similar) - Experience with SQL, with the ability to write and modify queries to retrieve, analyze, and troubleshoot data issues across systems. - Working knowledge of GitHub for code storage, issue tracking, testing and deployment. - Experience with WooCommerce or other PHP based ecommerce architecture - Prior experience supporting multi-brand or multi-site ecommerce environments - Strong troubleshooting, debugging, and analytical skills - Demonstrated experience testing web applications across development, staging, and production environments - Ability to work independently and collaboratively within a small team - Ability to translate and communicate to non-technical stakeholders - Knowledge of Google properties such as Google Search Console, Analytics, Tag Manager. Requirements - Internal technical issues are resolved accurately and efficiently - Ecommerce websites remain stable, reliable, and scalable - Solve for recurring issues through improved fixes, documentation, and process updates - Effective collaboration is maintained across development, operations, and support teams - Internal tools and systems continue to improve in reliability and usability