Race Winning Brands

Role Description The Ecommerce Technical Support Engineer is responsible for the development, maintenance, and support of internal ecommerce web applications across a portfolio of automotive and powersports brands. This role supports multiple websites and systems in a small-team environment and serves as an internal technical resource for diagnosing issues, validating fixes, and implementing improvements. The position is a part of the ecommerce team, and requires collaboration with sales, marketing, and internal customer service teams. - Develop, and maintain internal web applications, tools, and ecommerce site functionality - Support and enhance frontend and backend components across multiple ecommerce websites - Investigate, reproduce, and resolve internal technical issues impacting ecommerce operations - Serve as an escalation point for technical issues originating from operations or customer service teams - Perform root-cause analysis and recommend sustainable, long-term solutions - Use GitHub for version control, code review and issue tracking - Coordinate, execute, and validate development and staging environment testing - Test bug fixes, configuration changes, and new feature releases prior to production deployment - Assist with regression testing to ensure stability across multiple brands and sites - Support integrations between ecommerce platforms and internal systems - Maintain technical documentation related to recurring issues, fixes, and system processes - Communicate technical findings and solutions clearly to non-technical stakeholders - Manage Cloudflare WAF rules and maintain site security - Full-stack knowledge of website to drive improvement from database, server, and frontend. Qualifications - Minimum of 3 years’ experience in web application design and development - Proficiency in modern web technologies including JavaScript, HTML, and CSS - Experience with backend development languages or frameworks (e.g., PHP, Node.js, Python, or similar) - Experience with SQL, with the ability to write and modify queries to retrieve, analyze, and troubleshoot data issues across systems. - Working knowledge of GitHub for code storage, issue tracking, testing and deployment. - Experience with WooCommerce or other PHP based ecommerce architecture - Prior experience supporting multi-brand or multi-site ecommerce environments - Strong troubleshooting, debugging, and analytical skills - Demonstrated experience testing web applications across development, staging, and production environments - Ability to work independently and collaboratively within a small team - Ability to translate and communicate to non-technical stakeholders - Knowledge of Google properties such as Google Search Console, Analytics, Tag Manager. Requirements - Internal technical issues are resolved accurately and efficiently - Ecommerce websites remain stable, reliable, and scalable - Solve for recurring issues through improved fixes, documentation, and process updates - Effective collaboration is maintained across development, operations, and support teams - Internal tools and systems continue to improve in reliability and usability