• Provide on-going training, development, and leadership to the service and repair colleagues • Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs • Investigate and resolve all critical customer issues • Advocate for usage of digital tools and applications for our service colleagues • Lead process workshops and ensure strict adherence to service processes • Monitor field tests as well as first inspection and data reports • Consult with service managers regarding problems encountered with service performance • Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

• Under the direction of the Cash Processing Manager and Director of Middle Revenue Cycle, responsible for maintaining the integrity of cash for both Boston Medical Center (BMC) and Boston University Medical Group (BUMG). • Ensure maximum efficiency and accuracy of accounts receivable balances through payment posting and credit and refunds oversight. • Monitor, work and assess various workqueues within the Electronic Health Record (EHR) system and work with IT to improve system workflow based on trends and patterns identified. • Develop policies and procedures, as well as supporting the business operations for assigned functions within the Revenue Cycle Operations team. • Provide support to all revenue generating departments on cash related issues in collaboration with departmental stakeholders, Revenue Cycle teams and Finance. • Perform month end tasks including, but not limited to, reconciliation, resolving issues, monitoring and clearing workqueues, and payment posting. • Partner with management by raising issues, understanding root cause and offering potential solutions. • Serves as a cash processing subject matter expert to internal and external team members. • Develop work plans and lead project timelines for small initiatives to complete assigned projects in the most timely and efficient manner possible. • Collaborate effectively with diverse groups of people and various service departments throughout the organization.

Role Description The Service Operations Administrator supports the efficient delivery of services across client accounts by managing key administrative and operational workflows. This role is responsible for maintaining accurate records, coordinating equipment and resource changes, monitoring service platforms, and ensuring data is consistently up to date. The ideal candidate is organized, detail-oriented, and able to balance both routine maintenance tasks and reactive requests in a dynamic environment. - Account & Site Coordination: Maintain accurate records of client sites, equipment locations, and account configurations. Update site information as changes occur throughout the account lifecycle, including moves, additions, and other service events. - Data Management: Populate and maintain required data fields during onboarding and ongoing account management. Ensure data integrity is sustained as organizational and equipment changes occur over time. - Asset & Resource Tracking: Track and manage asset ownership assignments across client accounts. Update records proactively as personnel, organizational, or equipment changes are identified. - Service Queue Monitoring: Monitor service management platforms for incoming requests, including account updates, equipment changes, and new project submissions. Triage and route items appropriately to ensure timely follow-through and clear communication. - Transactional Order Requests: Coordinate service requests - such as moves, additions, and redeployments - that occur outside of scheduled projects. Manage these reactively, ensuring accurate documentation and cross-functional alignment. - Cost Center & Billing Data Maintenance: Perform ongoing updates to cost center records as organizational changes occur within client accounts. Ensure billing-related data is accurate at all times to support reporting and invoicing processes. - Reporting & Workflow Administration: Enter and maintain data across project management and reporting tools, keeping all records current and complete. Support workflows that require parallel updates across multiple platforms to maintain team alignment and client visibility. Update dashboards and visual reports - including charts and graphs - to reflect current data across all tracked metrics. Build and maintain setup and tracking sheets in accordance with team and account requirements. Qualifications - Minimum of 2 years experience in service operations, account coordination, or a related administrative role. - Strong data entry and record-keeping skills with a high degree of accuracy. - Experience with service management or ticketing platforms (e.g., ServiceNow or similar). - Proficiency with reporting and project tracking tools/software, including dashboard and data visualization features (e.g., SmartSheet or similar). - Ability to manage multiple priorities and adapt to reactive, fast-changing workloads. - Clear written and verbal communication skills for cross-functional collaboration. Requirements - Experience supporting enterprise or large-scale client accounts in a managed services environment. - Familiarity with device or asset lifecycle management processes. Benefits - Pay Range: $20.30 - $30.50 hourly. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

• Manage daily services billing operations, including time & materials, fixed fee, and recurring billing • Actively participate in billing activities, including invoice review, adjustments, and issue resolution • Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation • Review invoices, credits, and adjustments for accuracy and alignment with contracts • Lead and support a small team of billing specialists, including workload management and coaching • Serve as a point of escalation for billing questions and issues • Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity • Monitor time entry and approval status, following up as needed to support timely billing • Assist with monthly reviews of billed and unbilled activity • Support investigation of variances between billing data and financial reporting • Identify opportunities to improve billing processes and reduce manual effort