• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction • Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process • Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance • Coach, mentor, and teach Claims Adjusters to support their continued growth and improvement • Consistently work to develop all Claims Adjusters • Serve as an expert resource to representatives and colleagues regarding claims team processes and procedures • Review and evaluate claims, ensuring accuracy and adherence to company policies and procedures • Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills • Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters • Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction • Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management • Use established monitoring systems to QA, monitor, and evaluate performance • Generate appropriate action plans to enhance and improve performance of under-performing representatives • Effectively use reward and recognition tools to drive business results and associate satisfaction • Identify and implement strategies that will enhance the customer experience and improve productivity and performance • Perform other duties as assigned • Conform with all company policies and procedures

• Serve as a trusted advisor to commercial business leaders, using advanced analytics and strong consulting skills to shape strategy and drive measurable business outcomes. • Lead complex, cross-functional analytical initiatives from problem definition through recommendation and implementation. • Proactively identify emerging trends, risks, and opportunities within the commercial book of business and influence decisions at senior leadership levels. • Regularly lead and contribute to enterprise-impact initiatives, mentor and develop less experienced analysts, and ensure analytical rigor, consistency, and business relevance across deliverables.

Role Description Innovative Renal Care is seeking a detail-oriented Eligibility Specialist to manage insurance processing and benefit verification for our dialysis clinics. In this fully remote role, you will serve as a critical link between patients, clinic staff, and insurance providers to ensure seamless access to care. - Perform comprehensive benefit verifications via phone or online tools to confirm patient coverage and network status specific to the rendering clinic. - Maintain 100% accuracy of patient insurance records within the billing system, proactively initiating updates as coverage changes occur. - Serve as the primary internal contact for complex insurance setups and coordination of benefits (COB), ensuring strict compliance with Medicare and CMS rules. - Partner closely with clinic staff, collections, and insurance educators to ensure timely verification and a seamless setup for all insurance changes. - Manage region- and clinic-specific reports to track new or inactive policies, preventing billing delays or lapses in life-sustaining patient coverage. - Communicate proactively with patients and clinic teams regarding the loss of insurance benefits to prevent disruptions in dialysis treatment. - Initiate authorization requests as required by specific insurance providers and clinic network status. Qualifications - Bachelor’s degree in Business, Healthcare Administration, or a related field is preferred. An equivalent combination of education and significant relevant professional experience will be considered. - Demonstrated experience in medical billing, insurance verification, or patient access. - Exceptional communication skills and a proven ability to meet strict deadlines while maintaining high standards of data accuracy. - Prior exposure to Medicare Coordination of Benefits (COB) and the 30-month coordination period for End-Stage Renal Disease (ESRD) preferred. - Experience using insurance portals and clearinghouses for digital benefit verification preferred. - Experience working in a high-volume Revenue Cycle Management (RCM) environment or a centralized billing office (CBO) preferred. - Proficiency in Spanish is preferred but not required. - Proficiency in Microsoft Office Suite, with a strong emphasis on Excel, Word, and Outlook. Benefits - Comprehensive benefits program including a 401(k) match and healthcare coverage. - A broad range of other benefits that compare favorably within our industry and marketplace. Company Description We are one of the largest dialysis service providers in the U.S., partnering with local physicians to deliver high-quality care to patients with ESRD and other kidney conditions. Our mission is to be the trusted experts and preferred partners for patients, physicians, and healthcare providers by delivering best-in-class care, service, and solutions. - Integrity & Innovation – Earn trust by keeping promises and embracing new solutions. - Compassion – Treat patients, families, and colleagues with respect and empathy. - Accountability – Take ownership and recognize the contributions of others. - Results-Driven – Strive for excellence and exceed expectations. - Everyone Counts – Foster diversity, equity, teamwork, and collaboration.

Role Description We are seeking experienced and customer-focused Licensed Life Insurance Agents to join our growing team. Candidates must already hold an active Life Insurance License prior to applying. In this role, you will assist prospective and existing clients with selecting life insurance coverage that fits their needs while delivering a high level of professionalism and customer care. This position is ideal for individuals who are sales-driven, dependable, and experienced working in a fast-paced call center or remote sales environment. What You’ll Do - Handle inbound and outbound calls regarding life insurance products and policy options - Educate customers on coverage, benefits, pricing, and eligibility - Recommend appropriate policies based on customer needs - Complete applications and accurately document customer information - Maintain compliance with all insurance regulations and company policies - Meet or exceed sales and performance goals - Follow up with leads and maintain consistent communication with clients - Navigate multiple systems while managing active conversations Qualifications - Active Life Insurance License required at time of application - Previous life insurance sales experience strongly preferred - Strong communication and objection-handling skills - Comfortable working in a metric-driven sales environment - Excellent attendance and reliability - Basic computer and multitasking skills - Ability to work independently and remain self-motivated Preferred Qualifications - Call center sales experience - Additional insurance licenses are a plus - Experience with CRM systems and dialer platforms - Bilingual candidates encouraged to apply Benefits - Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy. - 401k Savings Plan: Secure your financial future with our competitive savings plan. - Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority! - Monthly Drawings: Win exciting prizes like gift cards and electronics! - Paid Time Off: Earn paid time off from day one—because you deserve a break! - Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself. - DailyPay Partner: Access your earnings daily—because life doesn’t wait!