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Operations Coordinator
Location
Mexico
Posted
56 days ago
Salary
0
Seniority
Senior
Job Description
Operations Coordinator
Sidekick
• Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects. • Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low-stock SKUs, and partner on reorder timing. • Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies. • Work tickets in Commslayer alongside the CS team: WISMOs, address changes, refunds, replacements, returns, warranty claims. • Offer the right solution (education, sizing, replacement part, alternative SKU) instead of defaulting to a refund. • Reconcile credit notes, invoice and process sales orders, and keep accounting and inventory systems clean. • Improve Commslayer automation: canned responses, macros, AI agent training, KB content, routing rules.
Job Requirements
- 3+ years in operations, logistics, fulfillment, or e-commerce coordination (DTC or 3PL a strong plus)
- Hands-on Shopify or e-commerce platform experience (managing orders, products, inventory, basic store admin)
- CS queue experience with a professional tone under pressure
- Comfortable juggling an inbound container issue, a CS escalation, and an inventory reconciliation in the same hour
- Reliable and self-directed in a remote environment
- Genuine curiosity about our products: how they’re built and used
- Comfort across Shopify, a help desk platform (Gorgias, Zendesk, Commslayer, Re:amaze), spreadsheets, and 3PL portals
- Strong written communication and a bias toward documenting the work, not just doing it
Benefits
- Real ownership at a growing DTC brand: small team, visible impact, no layers between you and decisions
- Exposure to the full operational stack: supply chain, customs, fulfillment, automation, customer experience
- Flexible, remote-first work environment
- Competitive compensation
- Performance-based bonus pay
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