Role Description We’re hiring an Operations Coordinator to be the connective tissue between our supply chain, our 3PL partners, and our customers. You’ll spend roughly 60 - 70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30 - 40% in the customer service queue, surfacing patterns back into operational fixes. We’re not looking for someone to keep the lights on. We want someone who sees friction in a process and rebuilds it, kills the root cause of repeating CS tickets, and turns a return request into a saved sale when the opportunity is there. Qualifications - 3+ years in operations, logistics, fulfillment, or e-commerce coordination (DTC or 3PL a strong plus) - Hands-on Shopify or e-commerce platform experience (managing orders, products, inventory, basic store admin) - CS queue experience with a professional tone under pressure - Comfortable juggling an inbound container issue, a CS escalation, and an inventory reconciliation in the same hour - Reliable and self-directed in a remote environment - Genuine curiosity about our products: how they’re built and used - Comfort across Shopify, a help desk platform (Gorgias, Zendesk, Commslayer, Re:amaze), spreadsheets, and 3PL portals - Strong written communication and a bias toward documenting the work, not just doing it Requirements - Order flow & 3PL coordination: Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects. - Inbound & inventory: Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low-stock SKUs, and partner on reorder timing. - Process improvement & reporting: Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies. - Customer service tickets: Work tickets in Commslayer alongside the CS team: WISMOs, address changes, refunds, replacements, returns, warranty claims. - Returns reduction: Offer the right solution (education, sizing, replacement part, alternative SKU) instead of defaulting to a refund. - Operations admin: Reconcile credit notes, invoice and process sales orders, and keep accounting and inventory systems clean. - Support automation: Improve Commslayer automation: canned responses, macros, AI agent training, KB content, routing rules. Benefits - Sales instincts: saving returns and moving wholesale leads forward - Hands-on Amazon Seller Central experience - Automation tooling experience - Health, wellness, fitness, or recovery category background - Basic SQL or spreadsheet formulas beyond VLOOKUP - Real ownership at a growing DTC brand: small team, visible impact, no layers between you and decisions - Exposure to the full operational stack: supply chain, customs, fulfillment, automation, customer experience - Flexible, remote-first work environment - Competitive compensation - Performance-based bonus pay

• Manage pending tickets according to priority order or level of criticality • Work remotely with different support teams • Knowledge of information technologies for diagnosing systems, servers, networks, and cybersecurity issues • Assist senior operations engineers in designing and implementing new solutions • Help maintain and update documentation • Resolve virtualization issues • Participate in planning sessions, daily meetings, and backlog review sessions • Perform other assigned duties

• Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations

Title: CWE Operations Specialist Location: Reston, VA, US, 20190 Remote Department: Corporate & Shared Services Job Description: - Relocation Authorized: None - Telework Type: Full-Time Telework - Work Location: Reston, VA Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. Job Summary: Position will be an integral part of the CWE Organization and will have responsibility for supporting the delivery of many aspects of the Field Leadership Development Programs and will be required to individually manage delivery and outcomes of specific components of the CWE Program as assigned. This role will report to, and work closely with, the CWE Operations Lead (COL) regarding Field Leadership; specifically related to Foreman, General Foreman, Superintendents, and Field Engineers. This role supports a robust and dynamic development program that seeks to cultivate a strong leadership culture on our projects and retain our top field leadership talent. This role will be supported by the Global Construction CWE Organizational team in the home office and deployed CWEO project teams. Roles and responsibilities can rapidly change based on corporate initiatives and candidate should be prepared to make directional shifts as needed to support project and company objectives. Candidate should have ability to support multiple programs simultaneously. This role is highly visible within the company and as such, candidate should have versatile communication abilities to address all levels of personnel and management. #LI-BH1 Major Responsibilities: Interfaces: - Maintains working and active relationship with Bechtel Construction and CWE Management team in creating, coordinating, and facilitating all CWE programs - Maintains working and active relationship with Project Management teams - Maintains contact with appropriate levels of Bechtel organization, including business unit, service organization, office - Maintains working contact with site IR/LR manager and recruiters under the direction of the COL Principal Responsibilities Workface Resource (WFR) - WFR is the CWEO Specialist (COS) assigned to a project area as a strategic workface partner - Tasked with building relationships to gain intimate knowledge of the productivity constraints impacting performance at the workface - The key role of the WFR is supporting effective functioning of the Workface Leadership - Embrace the role of a coach and guide in problem solving. WFR’s do not simply solve problems in the field Coordinator - Scheduling of participants in various aspects of the Field Leadership Development Programs - Maintains metrics from CWEO programs, analyze data and report to management Facilitator - Responsible for all coordination related to conducting the CWEO programs on project - Interface with Site Management and responsible parties for identification of participants - Conducts Performance Verifications, and support of linking activities on project - Responsible for the delivery of High Performance Leaders (HPL) on the project site utilizing a discovery learning method Performance Analysis - Implement productivity engagement cycle according to program guidelines and compile activity analysis data in a clear manner, ensuring accuracy - Summarize findings, trends, and solutions in easy-to-read report summary - Represent data analysis accurately and effectively to management/client sponsors with result of influencing effective performance at the workface - Apply problem solving and Six Sigma techniques for root cause analysis of constraints impacting the workface, identified through activity sampling findings and trends - Recommend / promote solutions based on conditions (employee/site and process/behavior factors) and reasons a workface constraint exists - Document summary of proposed solutions on the action items list for regular review with management according to execution plan Coach - Learn, understand, and demonstrate core competency in the industry standards for development coaching - Implement Field Leadership Assessments and facilitate all stages of the FLA process, if applicable, on project Additional Responsibilities: The position will require someone with proven abilities to: - Problem solve independently and within a team context and propose solutions - Understand the various communication styles and preferences of the audience and adjust the message as needed for obvious interpretation - Recognize, understand, and manage own emotions and can recognize, understand, and influence the emotions of others - The ability to manage and/or adjust emotions to adapt to multiple environments - Support overall business goals of the company to directly influence various outcomes, deliverables, and actions - Build an inclusive environment where thoughts, ideas and disagreements are encouraged and generated by others to foster greater innovation and problem solving for business success - Facilitate leadership training workshops and possess a visible foundation for leading experiential learning Candidate will over the course of the project need to develop the skills and capabilities for the following: - Identify and build development opportunities of applicable leadership resources and modules for gap closure that engages the audience and leads to leadership behavior change - Candidate should model, as well as have ability to coach and mentor employees through leadership and supervisor development - Candidate should be able to identify, evaluate and recommend qualified field leadership for talent pools, promotions, and transitions between projects Education and Experience Requirements: - Requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience Required Knowledge and Skills: - Basic knowledge of Project Life Cycle - Must have some classroom facilitation skills and knowledge of Discovery Learning - Must have excellent people skills and the ability to deal with people in a professional manner and to contribute as a member of a team - Proven ability to maintain confidentiality of highly sensitive information - Ability to work independently and in a team - Must be organized, flexible, proactive and have strong written and oral communication skills - Must be able to extract, compile, analyze and present data and information - Intermediate Office skills (Microsoft Word, Excel, PowerPoint, Outlook) - Must be willing to travel approx. 25% of the time Preferred Qualifications: - Master’s Degree - Proven Construction Experience - Advanced Microsoft Office skills including OneNote - Advanced written and oral communication skills - Bi-lingual English / Spanish Total Rewards/Benefits: For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Diverse teams build the extraordinary: As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent. We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com