Role Description The Post Closing Specialist (Condition Clearer) is responsible for preparing real estate loans to ensure they are closed in conformance with all underwriting guidelines. This role involves preparing loans for booking and settlement with agencies, tracking, and clearing post-close file exceptions. Responsibilities - Performs post audit review of secondary market loans based upon regulatory agency and investor requirements. - Prepares files for other audits of secondary market loans. - Disbursement of all residential mortgage loans. - Reconciliation of all HUD/Settlement Statements with FICS. - Mailing customer survey letters. - Coordinating trailing documents to outside investors. - Reviewing all mortgage loans for compliance following QC checklist. - Provide exceptional customer service to both internal and external customers. Qualifications - Working knowledge of conventional and government residential mortgage loans, and investor guidelines. - Must have excellent attention to detail. - Prior experience and proficiency with Loan Origination Systems and Microsoft Office programs (i.e. Outlook, Word, Excel, etc.). - Good verbal and written communication skills. - High school diploma or general education degree (GED); three to five years’ experience in this field of work is preferred. Requirements - Ability to perform each essential duty satisfactorily. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - Pay: $20 - $22/hr. d.o.e. plus benefits. - Flexible hours, preferably 7am - 3:30pm PST. - Remote OK (If living within 31 miles of Santa Ana, CA or Austin, TX will need to be able to work hybrid).

• Drive adoption of automation tools built by the Sr. Director of Process Engineering — ensuring all eligible filings follow automated paths and owning adoption rates • Partner with the Sr. Director of Process Engineering on a systematic approach to rapidly extract and document compliance analyst knowledge; prioritize and track this via metrics (e.g., filing types documented) to scale automation and agentic workflows as efficiently as possible. • Establish systems to monitor QA trends, triage root causes (automation vs. analyst quality), route system gaps to the Process Engineering team, and manage CA performance deficiencies through formal HR channels. • Lead compliance analyst org (Corporate & Nonprofit) and QA — set standards, manage performance, and drive the automation-first talent transformation • Build cost-per-filing measurement system from scratch, set baselines, and drive improvement with the Sr. Director of Process Engineering and Finance (shared metric)

Role Description Collaborate with the Regional Director(s), National Physician Director(s), or Physician Lead(s) on proformas, contract negotiations, and amendments. - Coordinate new startup operations within the region. - Monitor and manage site financial performance metrics to ensure profitability. - Assess the financial and operational impact of staffing changes, including locums and ambassadors. - Support financial forecasting and drive optimal financial performance. - Coach Site Management Teams (SMT) to ensure compliance with metrics and incentive targets to support regional success. - Oversee invoicing for contract stipends and compensation, collaborating with Accounts Receivable, Business Analyst, and the Operations Manager on tracking, forecasting, and collections. - Facilitate cross-departmental integration and communication, ensuring alignment across startup processes, quality, and finance. - Partner with the Regional Director(s), National Physician Director(s), or Physician Lead(s) and SMT to implement scalable processes to improve financial performance, quality, and data management. - Partner with the Regional Director(s), National Physician Director(s), or Physician Lead(s) to review site performance, address issues, and optimize practices for profitability. - Identify, escalate, and address operational or financial issues as needed. - Monitor and Improve Performance: Oversee operational efficiency, financial metrics, and contract compliance across the region. - Support Site Leadership: Collaborate with the Regional Director(s), National Physician Director(s), or Physician Lead(s) and site leadership to optimize site operations and ensure high-quality patient care. - Enhance Operational Integration: Identify and implement opportunities for better alignment across practice lines. - Onboarding & Development: Support onboarding programs for new Medical Directors (MDs) to ensure a smooth transition. - Liaison & Stakeholder Engagement: Serve as a key connection between Vituity sites, hospital leaders, and physician site leaders to drive strategic initiatives. - Cross-Team Collaboration: Partner with Vituity Operations teams to align resources and achieve performance goals. - Coordinate Regional Startups: Assist the Regional Director(s), National Physician Director(s), or Physician Lead(s) in startup processes and site launches. - Process & Solution Development: Design and implement scalable solutions to enhance site quality, financial performance, and data management. - Strategic Insight & Research: Conduct regional and site-level assessments to identify and address operational needs. - Business & Technical Translation: Translate business needs and collaborate with technical teams to create actionable solutions. - Subject Matter Expertise: Provide guidance on quality, finance, and data-driven decision-making. - C-Suite Relationship Management: Build and maintain strong executive relationships within the region. - Meeting Participation: Contribute to regional discussions and strategy meetings. - Central Services Coordination: Work with central services departments to streamline processes and improve efficiency. - Performance & Contract Retention: Ensure site performance, contract stability, and CEO satisfaction. - Year 1 Deliverables: Oversee implementation and execution of Year 1 objectives to ensure timely completion. - Project Management & Best Practices: Lead complex regional initiatives and implement best practices across sites. - Process Optimization: Identify common needs across sites and streamline processes for efficiency and scalability. - Strategic Advising: Support the Regional Director(s), National Physician Director(s), or Physician Lead(s) in leveraging Vituity resources to implement key products and services. - Project Execution: Ensure timely and effective execution of initiatives that drive operational success. - Risk & Resource Management: Utilize formal tools and processes to manage budgets, resources, risks, and change initiatives. - Reporting & Insights: Develop and present reports, dashboards, and project updates to leadership and stakeholders. - Cross-Functional Coordination: Collaborate with CIT to organize and facilitate pre- and post-go-live meetings for seamless transitions. - Financial & Quality Incentives: Assist in designing and executing incentive structures to drive financial and quality outcomes. - Leadership Transition Support: Facilitate physician leadership and senior management team (SMT) transitions as needed. - Health System Alignment: Develop scalable processes in partnership with health systems stakeholders to ensure alignment with organizational goals. - Onboarding & Best Practices: Support resource allocation and the onboarding of Practice Administrators, ensuring adherence to best practices. Qualifications - Bachelor’s degree in business, healthcare, or a related field required. - At least five (5) years of relevant experience required. - At least three (3) years of experience in project and/or operations management required. - Strong background in healthcare operations, contract management, and financial performance oversight required. - Proven ability to lead teams, mentor staff, and collaborate with cross-functional site leaders within complex healthcare systems required. - Strong analytical abilities with proficiency in MS Office and Business Intelligence tools required. - Experience driving financial performance and achieving targets required. - Effective written, verbal, and presentation skills for engaging stakeholders, including hospital executives and external partners required. - Ability to manage multiple projects efficiently while supporting high-impact initiatives required. - Master’s degree in business or healthcare sciences preferred. - Strong ability to interpret complex financial data and extract business insights preferred. - Experience driving best practices, managing change, and leading teams effectively preferred. - Creativity in developing solutions, with strong critical thinking and analytical skills preferred. - High self-awareness and ability to build and manage relationships effectively preferred. - Proven ability to take initiative and work with minimal supervision in a remote environment preferred. - Strong planning and organizational skills to enhance productivity and efficiency preferred. - Lean training and experience in process improvement methodologies to enhance operational efficiency preferred. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description We’re hiring an Operations Coordinator to be the connective tissue between our supply chain, our 3PL partners, and our customers. You’ll spend roughly 60 - 70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30 - 40% in the customer service queue, surfacing patterns back into operational fixes. We’re not looking for someone to keep the lights on. We want someone who sees friction in a process and rebuilds it, kills the root cause of repeating CS tickets, and turns a return request into a saved sale when the opportunity is there. Qualifications - 3+ years in operations, logistics, fulfillment, or e-commerce coordination (DTC or 3PL a strong plus) - Hands-on Shopify or e-commerce platform experience (managing orders, products, inventory, basic store admin) - CS queue experience with a professional tone under pressure - Comfortable juggling an inbound container issue, a CS escalation, and an inventory reconciliation in the same hour - Reliable and self-directed in a remote environment - Genuine curiosity about our products: how they’re built and used - Comfort across Shopify, a help desk platform (Gorgias, Zendesk, Commslayer, Re:amaze), spreadsheets, and 3PL portals - Strong written communication and a bias toward documenting the work, not just doing it Requirements - Order flow & 3PL coordination: Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects. - Inbound & inventory: Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low-stock SKUs, and partner on reorder timing. - Process improvement & reporting: Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies. - Customer service tickets: Work tickets in Commslayer alongside the CS team: WISMOs, address changes, refunds, replacements, returns, warranty claims. - Returns reduction: Offer the right solution (education, sizing, replacement part, alternative SKU) instead of defaulting to a refund. - Operations admin: Reconcile credit notes, invoice and process sales orders, and keep accounting and inventory systems clean. - Support automation: Improve Commslayer automation: canned responses, macros, AI agent training, KB content, routing rules. Benefits - Sales instincts: saving returns and moving wholesale leads forward - Hands-on Amazon Seller Central experience - Automation tooling experience - Health, wellness, fitness, or recovery category background - Basic SQL or spreadsheet formulas beyond VLOOKUP - Real ownership at a growing DTC brand: small team, visible impact, no layers between you and decisions - Exposure to the full operational stack: supply chain, customs, fulfillment, automation, customer experience - Flexible, remote-first work environment - Competitive compensation - Performance-based bonus pay