Job Closed
This listing is no longer active.
Making IT easy, anywhere.
Senior Data Scientist, Customer Care
Location
Florida + 2 moreAll locations: Florida | Michigan | South Carolina
Posted
52 days ago
Salary
$113K - $173K / year
Seniority
Senior
Job Description
Senior Data Scientist, Customer Care
GoTo
• Design, build, and own end-to-end machine learning models and AI-powered solutions, from problem framing through production deployment and impact measurement, focused on driving customer retention and operational excellence • Develop and enhance AI-driven tools that deliver explainable, actionable insights to Customer Success and Renewals teams, enabling data-informed decisions that protect and grow revenue • Partner closely with Customer Success, Renewals, Product, and Engineering to translate complex business challenges into well-scoped data science initiatives aligned to high-impact retention opportunities • Evaluate, prototype, and implement emerging AI/ML approaches, including generative AI and agentic workflows, to improve team efficiency and stakeholder value in a rapidly evolving landscape • Mentor and support fellow Data Scientists by setting high standards for analytical rigor, code quality, and documentation while contributing to best practices and team growth
Job Requirements
- 5+ years of experience in data science, machine learning, or a closely related quantitative field, with a proven ability to deliver production-grade solutions
- Strong proficiency in Python and SQL, with hands-on experience building, deploying, validating, and monitoring machine learning models in production environments
- Deep foundation in statistical modeling, machine learning techniques, and experimental design, with the ability to translate ambiguous business questions into actionable analytical frameworks
- Effective written and verbal communication skills, with experience presenting insights to and influencing cross-functional technical and non-technical stakeholders
- Curiosity and adaptability in working with emerging AI technologies (such as LLMs, prompt engineering, or RAG), and comfort operating in evolving, fast-moving environments, ideally within SaaS or subscription-based businesses
Benefits
- Comprehensive health benefits
- Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
- Tuition reimbursement and access to instructor-led and on-demand learning and development programs
- The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
- Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
Related Guides
Related Categories
Related Job Pages
More Data Scientist Jobs
• Build and maintain predictive models that drive marketing strategy, including player LTV, churn risk, CAC payback, and propensity-to-convert models • Own marketing attribution and incrementality analysis across paid channels (Meta, Google, TikTok, affiliates, influencers, etc.), helping the team understand what's actually driving growth • Quantify the causal impact and long-term business value of promotions, bonuses, and lifecycle campaigns, moving beyond surface-level engagement metrics to measure true incremental retention, monetization, and LTV impact • Apply causal inference techniques (geo experiments, synthetic control, diff-in-diff, CausalImpact, uplift modeling) to evaluate marketing investments where clean A/B tests aren't possible • Partner with growth marketers to design, run, and read out experiments: A/B tests, geo-tests, holdout studies, and creative tests • Develop and maintain dashboards and self-serve reporting that give marketing leaders real-time visibility into channel performance, cohort behavior, promo ROI, and funnel health • Clean, structure, and validate data across our marketing stack (ad platforms, MMP, internal event data, CRM) and partner with data engineering to improve our data models where needed • Translate complex analyses into clear, actionable recommendations for non-technical stakeholders • Continuously look for opportunities to automate, improve, and scale how the marketing team uses data
• Lead analytics and investigations that help the business understand exposure patterns and accumulation risk • Define and enforce data standards, quality controls, and best practices for exposure data across business lines • Own data quality and completeness - you not only collect feedback, but intuit what needs to be fixed from your industry experience, and collaborate with other departments on permanent solutions to reliably produce best in class exposure data • Lead the oversight into ingestion, transformation, and normalization of exposure data from internal and external sources • Validate and QA exposure data: identify anomalies, gaps, duplicates, inconsistencies, and drive improvements • Partner with actuarial, underwriting, catastrophe modeling, and product teams to understand their exposure needs • Develop and maintain exposure data documentation, data dictionaries, and process guidelines • Enable and support analytical use cases (e.g. accumulation risk, portfolio stress testing, scenario analysis) • Build, monitor and track data quality KPIs, build dashboards or alerts to surface issues proactively • Support ad hoc analysis to diagnose exposure trends and concentration risk • Provide guidance on integrating exposure data into downstream tools (e.g. modeling engines, pricing systems, BI)
Staff Data Scientist, Forecasting
Omada HealthA digital-first chronic care provider, helping members change mindsets to improve health and build lasting change.
• Design, build, and automate Omada’s core enrollment forecasting engine for the existing book of business, significantly reducing manual effort and increasing forecast reliability and reproducibility. • Translate commercial planning questions into scalable forecasting solutions, partnering closely with Commercial Operations, Sales, Marketing, and Finance to ensure the models reflect real-world dynamics and are usable in day-to-day decision making. • Establish and own best practices for model development, backtesting, performance monitoring, and alerting for enrollment forecasts, helping Omada move from one-off analyses to a robust, production-grade forecasting capability. • Improve forecast accuracy and responsiveness over time by continuously experimenting with new data sources, features, and modeling techniques, and systematically incorporating learnings from forecast performance. • Act as the primary technical leader for forecasting within the Data organization, providing guidance on tooling, coding standards, and architecture, and mentoring other data scientists who contribute to forecasting projects. • Free Commercial Operations leadership to focus on product-line strategy and new go-to-market motions by taking ownership of the technical implementation of base forecasting, while collaborating closely on the assumption framework and narrative.
• This role supports the development and maintenance of data-driven and agentic AI solutions, partnering closely with the Managing Data Scientist and cross-functional teams throughout the full development lifecycle. • Responsibilities include contributing to data collection, exploratory analysis, model and agent development, deployment, and ongoing monitoring. • The position focuses on building foundational experience in designing and implementing AI agents and cloud-based AI solutions, while supporting the delivery of scalable systems in production environments. • The individual will collaborate across teams to apply established best practices, leverage reusable components, and help ensure consistent, high-quality execution of AI and analytics solutions.




