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Senior Data Scientist, Customer Care
Location
Florida + 2 moreAll locations: Florida | Michigan | South Carolina
Posted
4 days ago
Salary
$113K - $173K / year
Seniority
Senior
Job Description
Senior Data Scientist, Customer Care
GoTo
• Design, build, and own end-to-end machine learning models and AI-powered solutions, from problem framing through production deployment and impact measurement, focused on driving customer retention and operational excellence • Develop and enhance AI-driven tools that deliver explainable, actionable insights to Customer Success and Renewals teams, enabling data-informed decisions that protect and grow revenue • Partner closely with Customer Success, Renewals, Product, and Engineering to translate complex business challenges into well-scoped data science initiatives aligned to high-impact retention opportunities • Evaluate, prototype, and implement emerging AI/ML approaches, including generative AI and agentic workflows, to improve team efficiency and stakeholder value in a rapidly evolving landscape • Mentor and support fellow Data Scientists by setting high standards for analytical rigor, code quality, and documentation while contributing to best practices and team growth
Job Requirements
- 5+ years of experience in data science, machine learning, or a closely related quantitative field, with a proven ability to deliver production-grade solutions
- Strong proficiency in Python and SQL, with hands-on experience building, deploying, validating, and monitoring machine learning models in production environments
- Deep foundation in statistical modeling, machine learning techniques, and experimental design, with the ability to translate ambiguous business questions into actionable analytical frameworks
- Effective written and verbal communication skills, with experience presenting insights to and influencing cross-functional technical and non-technical stakeholders
- Curiosity and adaptability in working with emerging AI technologies (such as LLMs, prompt engineering, or RAG), and comfort operating in evolving, fast-moving environments, ideally within SaaS or subscription-based businesses
Benefits
- Comprehensive health benefits
- Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
- Tuition reimbursement and access to instructor-led and on-demand learning and development programs
- The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
- Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
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