GoTo

Role Description As an employee performance analyst, you will: - Partner collaboratively with HR Business Partners, Legal, and leaders to ensure fair, consistent, and equitable employee relations practices across the organization. - Support the employee relations case lifecycle, including documentation, tracking, and preparing clear summaries to help guide thoughtful and compliant decision-making. - Enable performance management processes by assisting leaders with coaching documentation, pre-PIP steps, and performance review cycles, helping create clarity and growth opportunities for all employees. - Generate people insights by analyzing employee relations trends, exit interview data, and engagement feedback to help inform inclusive and data-driven decisions. - Prepare and maintain accurate reporting and dashboards, ensuring leaders have the information they need to support their teams effectively and responsibly. Qualifications - Experience in Human Resources, Employee Relations, Performance Management, or People Operations. - Strong documentation and case management skills with attention to detail. - Ability to analyze data, identify trends, and translate insights into meaningful recommendations. - Experience supporting performance management cycles or employee relations processes. - Strong communication skills and the ability to build trust with managers and HR stakeholders. - Comfort working with HR systems, dashboards, and reporting tools. - High level of discretion and ability to manage confidential information. - Organized, proactive, and solutions-oriented mindset. Benefits - Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs. - Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days. - Tuition and reading reimbursement programs to support your continuous learning and professional growth. - Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching. - Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

• Design, build, and own end-to-end machine learning models and AI-powered solutions, from problem framing through production deployment and impact measurement, focused on driving customer retention and operational excellence • Develop and enhance AI-driven tools that deliver explainable, actionable insights to Customer Success and Renewals teams, enabling data-informed decisions that protect and grow revenue • Partner closely with Customer Success, Renewals, Product, and Engineering to translate complex business challenges into well-scoped data science initiatives aligned to high-impact retention opportunities • Evaluate, prototype, and implement emerging AI/ML approaches, including generative AI and agentic workflows, to improve team efficiency and stakeholder value in a rapidly evolving landscape • Mentor and support fellow Data Scientists by setting high standards for analytical rigor, code quality, and documentation while contributing to best practices and team growth

Role Description As a Senior ML Engineer (Data Platform), you would be: - Designing, building, and optimizing scalable batch and near real-time data pipelines using PySpark, SQL, Airflow, and Databricks/AWS. - Developing and maintaining data models for structured and semi-structured datasets. - Working with Delta Lake / Lakehouse architectures for large-scale data processing. - Ensuring data quality, observability, and reliability across pipelines. - Participating in architecture discussions on scalability, performance, and cost optimization. - Designing and building end-to-end ML systems in production for SaaS use cases like churn, recommendations, and anomaly detection. - Owning the ML lifecycle - Feature engineering pipelines, Model training and evaluation, Batch / real-time inference, Monitoring and retraining. - Building and maintaining MLOps pipelines, including model versioning, deployment, monitoring, and rollback. - Integrating ML models into data platforms and downstream applications with reliability and observability. - Partnering with Product, Marketing, Sales, and Platform teams to translate business problems into scalable ML solutions. - Mentoring engineers and contributing to data and ML engineering best practices. Qualifications - 5+ years of experience in data engineering or backend engineering, with ownership of production data systems. - Strong hands-on experience in PySpark and SQL for distributed data processing. - Experience with Databricks and/or AWS data stack (EMR, EKS, S3, etc.). - Deep understanding of ETL/ELT design, data modeling, and performance optimization. - Hands-on experience building and deploying ML systems in production (e.g., churn, recommendations, anomaly detection — not just POCs). - Experience across the ML lifecycle: Feature engineering pipelines, Model training and evaluation, Batch / real-time inference, Monitoring and retraining. - Practical exposure to MLOps practices, including model versioning, deployment pipelines, and performance monitoring. - Strong debugging and problem-solving skills in production environments. - The position requires a combination of GenAI/LLM knowledge along with solid expertise in data engineering and traditional ML systems. - Exposure limited to LLM frameworks, prototypes, or experimentation without production-grade system experience may not meet the scope of this role. Requirements - Nice-to-have: Experience building feature pipelines or feature stores. - Exposure to streaming systems (Kafka, Spark Streaming, Kinesis). - Experience with CI/CD pipelines for data and ML workflows. - Familiarity with data governance frameworks (e.g., Unity Catalog). - Exposure to AI/LLM-based systems (RAG, etc.) as an extension (not primary focus). Benefits - Comprehensive health benefits, life and disability insurance, and fertility and family-forming support program. - Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days. - Tuition and reading reimbursement programs to support your continuous learning and professional growth. - Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching. - Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact. - GoTo performance bonus program to celebrate your impact and contributions. - Monthly remote work stipend to support your home office expenses.

• Own day to day administration and operational support of incentive compensation programs for assigned sales roles, including plan setup, eligibility, role mapping, and ongoing maintenance. • Serve as a primary point of contact for sales compensation questions related to plan design, mechanics, and policy interpretation. • Manage compensation related inquiries, issue triage, and resolution in partnership with internal teams. • Provide dedicated compensation support for BDR roles, including plan rollout support, lifecycle changes, and manager enablement. • Partner with Sales and RevOps to ensure BDR compensation programs are clearly understood and consistently administered. • Identify recurring BDR compensation issues or trends and proactively surface recommendations. • Partner with Finance and RevOps during annual and quarterly planning cycles to support compensation readiness and execution. • Validate role alignment, eligibility, and inputs provided by partner teams to support accurate implementation. • Manage compensation impacts related to hires, promotions, transfers, leaves of absence, and terminations. • Deliver recurring compensation related reporting and ad hoc analysis for internal stakeholders. • Monitor compensation outcomes to identify risks, discrepancies, or improvement opportunities. • Support audit readiness through clear documentation and traceability. • Partner closely with Sales, Finance, RevOps, HR, and commissions teams to ensure smooth handoffs and clear ownership. • Support manager and seller understanding of compensation plans and payout drivers. • Maintain and update documentation for compensation processes, calendars, and standard operating procedures. • Identify opportunities to streamline workflows and reduce manual effort. • Participate in system and tooling improvements by providing business requirements and user testing support. • Provide reliable coverage across assigned sales segments to balance workload within the team. • Help minimize single points of failure through documentation and shared practices.

• Define and drive the 12-month product roadmap for GoTo Connect for Healthcare, grounded in deep customer discovery, market data, and measurable business impact. • Partner cross-functionally with Engineering, UX/Design, Sales, Product Marketing, Customer Success, and EHR partners (e.g., Epic, Athenahealth, NextGen) to deliver differentiated, high-impact healthcare solutions. • Lead healthcare-focused customer discovery (interviews, advisory boards, win/loss analysis) and translate insights into clear product requirements and prioritized integration strategies. • Deliver meaningful product outcomes, including expanded EHR integrations, AI-powered healthcare workflows, and features that improve win rates, attach rates, and reduce churn. • Create compelling sales enablement assets (competitive positioning, ROI tools, workflow messaging) that empower GTM teams to win in competitive healthcare deals.

• As a Principal Engineer / Technical Lead for the LogMeIn Resolve platform, you will help shape the technical direction and architecture of the product while driving engineering excellence across teams • Lead architecture discussions, review RFCs, and guide scalable, secure, maintainable, and cost-efficient system design decisions • Drive AI adoption across engineering workflows and help build an AI-first engineering culture • Help create an AI-powered engineering pipeline leveraging AI agents, intelligent automation, and Specification-Based Development (SDD) • Partner closely with teams on cloud-native architecture, AWS best practices, reliability, security, and FinOps-aware engineering practices • Mentor engineers and promote high standards in quality, scalability, observability, and developer experience • Stay on top of emerging AI trends and proactively evaluate how new technologies can improve engineering efficiency and product innovation

• Collaborate closely with your trio (development and product management partners) as well as with key stakeholders across the portfolio. • Design end-to-end experiences by creating low-fidelity wireframes, high-fidelity design assets, journey maps, and detailed service blueprints. • Own customer outcomes and develop a holistic, integrated user experience vision. • Facilitate design reviews, critiques, and workshops to ensure smooth collaboration among stakeholders. • Leverage user feedback and data to inform design decisions, working with product management to define strategic direction. • Develop design concepts and solutions based on user needs, product vision, and technical capabilities. • Use state-of-the-art AI tools and maintain a curious mindset toward AI to experiment and craft innovative, outcome-focused design solutions.

Role Description We are seeking a passionate and detail-oriented User Experience Researcher and Workflow Analyst to join our Business Applications team. This unique role will be focused on enhancing the internal user experience of our Salesforce platform and optimizing end-user workflows. The ideal candidate will have a strong blend of user research, process analysis, and UX design skills. By collaborating with internal stakeholders, scrum teams, and our Salesforce Platform Architect, you will play a key role in advancing how our organization leverages Salesforce, with a focus on creating intuitive and efficient user experiences that drive productivity and reduce pain points. - Conduct interviews, surveys, focus groups, and usability studies with internal users to understand their needs, behaviors, and interactions with Salesforce processes. - Develop and maintain detailed user personas to reflect various roles and needs across the organization. - Analyze user pain points and challenges across existing workflows and processes on the Salesforce platform. - Collaborate with cross-functional stakeholders to map, analyze, and document current workflows and user journeys. - Evaluate workflow inefficiencies and bottlenecks, offering actionable insights and recommendations for improvement. - Create data-driven recommendations, wireframes, process flow diagrams, and mockups for improving user workflows and experiences. - Collaborate with the Salesforce Platform Architect and scrum teams to translate recommendations into technical implementation plans that align with system capabilities and roadmap priorities. - Act as a liaison between internal teams and technical teams to ensure user-centric designs are effectively prioritized and implemented. - Present findings, research insights, and workflow improvements to leadership and stakeholders. - Stay up-to-date on UX best practices, Salesforce functionality, and workflow optimization trends to continually improve processes across the organization. - Define and monitor key usability and adoption KPIs for workflows to understand where the next focus area should be and ensure changes are not having a negative impact. Qualifications - 4+ years of experience in user research, UX design, business analysis, or similar roles, preferably within a Salesforce environment. - Proven experience conducting qualitative and quantitative user research techniques and synthesizing results into actionable insights. - Strong knowledge of workflow/process mapping tools (e.g., Lucidchart, Visio, Miro). - Experience designing wireframes or creating user interfaces using tools such as Figma, Sketch, or Adobe XD. - Exceptional communication and collaboration skills; ability to facilitate discussions and gain alignment across various teams and levels of the organization. - Familiarity with Agile/Scrum methodologies is a plus. - Salesforce knowledge (either as a user, admin, or analyst) is strongly preferred. Requirements - Salesforce certifications, such as Salesforce Administrator or Business Analyst, are a plus. - Hands-on experience using user testing platforms or tools (e.g., UserTesting, Optimal Workshop). - Knowledge of change management practices or Human-Centered Design frameworks. Benefits - Comprehensive health benefits, life and disability insurance, and fertility and family-forming support program. - Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days. - Tuition and reading reimbursement programs to support your continuous learning and professional growth. - Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching. - Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact. - GoTo performance bonus program to celebrate your impact and contributions. - Monthly remote work stipend to support your home office expenses.

• Concevoir, développer, tester et exploiter des services backend à haute disponibilité en Java et Golang • Développer des fonctionnalités avancées de plans de numérotation et d’IVR , incluant une logique de routage dynamique et le partage de contexte entre appels • Déployer, surveiller et soutenir des systèmes en production sur Kubernetes , incluant la participation aux rotations d’astreinte • Moderniser et maintenir les pipelines CI/CD (GitHub Actions), et contribuer à la fiabilité et à l’observabilité des systèmes • Collaborer au sein d’une petite équipe en mode Kanban : revue de demandes de fusion (pull requests), contribution aux décisions d’architecture et utilisation quotidienne d’outils de développement assistés par l’IA (ex. : GitHub Copilot, Claude)

Role Description The Salesforce Engineering Manager is an experienced developer responsible for guiding the Salesforce development team in designing, building, and deploying robust solutions across Salesforce and related tools. This role facilitates agile practices, resolving blockers, and ensures team alignment while aiding with technical architecture and mentoring and assisting developers. Yours Day to Day: - Lead and manage Salesforce development and QA team members - Provide technical guidance, coaching, and support, including onboarding and training - Foster collaboration, continuous learning, and promote Salesforce best practices - Facilitate agile ceremonies such as sprint planning, daily standups, sprint reviews, and retrospectives to ensure team alignment and continuous improvement - Foster a culture of iterative development, continuous feedback, and adaptability to changing requirements - Track and report team performance metrics (e.g., velocity, burndown) to drive transparency and delivery predictability - Remove impediments and blockers to enable effective sprint progress and delivery - Ensure adherence to coding standards, best practices, and data security - Establish, enforce, and review coding standards and documentation practices - Implement and uphold security and compliance for data access and storage - Conduct code reviews, approve contributions, and guide technical decision-making - Support a culture of accountability and continuous improvement - Lead the design and deployment of Salesforce solutions - Collaborate with Project Managers and stakeholders to define, prioritize, and refine the product backlog as well as translate requirements into user stories and deliverables - Architect scalable and maintainable solutions to meet business objectives, including partnering with the Platform Architect on larger initiatives - Oversee DevOps processes including versioning, CI/CD, and release management Qualifications - 4+ years of Salesforce leadership experience, with hands-on development in Apex, Lightning Components, Visualforce, and SOQL/SOSL - Proven experience leading Salesforce development teams or initiatives - Solid understanding of Salesforce architecture, best practices, and data security - Experience with Salesforce integrations (REST/SOAP APIs, middleware, external systems) - Strong problem-solving and troubleshooting abilities for complex Salesforce environments - Experience managing the full software development lifecycle (SDLC) within agile or scrum frameworks - Familiarity with code versioning tools (e.g., Git), CI/CD processes, and code review practices - Experience translating business requirements into technical solutions and collaborating with cross-functional teams (product, architecture) - Salesforce certifications such as Platform Developer I/II, App Builder, or Architect track Benefits - Comprehensive health benefits, life and disability insurance - Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days - Tuition and reading reimbursement programs to support your continuous learning and professional growth - Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching - Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact - GoTo performance bonus program to celebrate your impact and contributions - Monthly remote work stipend to support your home office expenses