GoTo

• You will lead the technical execution of learning programs by configuring paths, managing enrollments, and maintaining data integrity within our LMS (Docebo) to ensure a seamless learner experience. • You will build and interpret robust analytics—covering attendance, completions, and engagement—to identify trends and gaps that inform continuous improvement of our learning initiatives. • You will act as a bridge between global learning teams and local HR, managing the internal learning inbox, local training coordination, and the monthly learning newsletter to ensure cross-functional alignment. • You will own various high-impact projects, such as accessibility initiatives and SharePoint management, while ensuring compliance training schedules and audits meet all regulatory standards.

• You will actively use AI coding assistants and copilots in your daily workflow, accelerating delivery and raising code quality across GoTo Resolve features. • You will design and maintain harnesses and evaluation frameworks that helps us during our day to day work with AI. • You will build and ship full-stack features end-to-end, collaborating closely with product managers and designers to deliver meaningful experiences to IT professionals using GoTo Resolve. • You will contribute to code reviews, propose improvements to development processes, and help evolve the team’s engineering practices as the AI tooling landscape matures.

Role Description As an Account Services Specialist, you would be working in a collaborative, metrics driven team, where a high level of employee engagement and an ongoing learning and training culture is part of our DNA. - Billing Support: respond to customer inquiries related to invoices, charges, payments, and account billing details, ensuring clear explanations and accurate information. - Customer Assistance: communicate with customers through phone, email, and other support channels to understand their needs and resolve billing-related concerns. - Issue Resolution: investigate and resolve basic billing issues, including invoice discrepancies, refunds, discounts, and account adjustments. When needed, you will gather relevant information and escalate complex issues to higher-level support teams. - Collaboration: work closely with internal teams and partners to ensure efficient handling of billing cases and provide accurate information to customers. - Customer Experience: follow up with customers to confirm issue resolution and maintain a high level of satisfaction while protecting company policies and profitability. - Performance: while professionally managing your daily tasks such as Salesforce tickets, inbound and outbound calls and emails you will contribute to team goals by maintaining productivity, accuracy, and strong customer satisfaction metrics. Qualifications - Strong customer service mindset with the ability to communicate clearly and professionally while applying active listening concepts. - Fluency in English and French or Spanish. - Experience in customer-facing, billing support, finance or account support role. - Strong problem-solving skills and attention to detail. - Changes are opportunities for you, not a concern. Benefits - Comprehensive health benefits - Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days - Tuition reimbursement and access to instructor-led and on-demand learning and development programs - The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching - Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

• Serve as an initial technical point of contact for complex escalations • Investigate issues thoroughly in close collaboration with development teams to identify root causes and drive effective solutions • Help design, build, or enhance automated tools that streamline workflows and improve team efficiency • Propose, develop, or implement improvements and tooling that help teams work more effectively • Work in an embedded model alongside development teams, acting as a collaborative partner and bridge between engineering and a range of technical stakeholders • Play a key role during incidents, helping coordinate response efforts and guide teams toward resolution

• You will be responsible to ensure customer network environment compatibility with our UCC Products. • Flexibility to work overnight shifts on weekends and/or variable hours during the week as needed. • Onboard accounts inside of company SLAs. • Ensure customer satisfaction and confidence throughout the setup process. • Be the lead technical contact on all troubleshooting and integration of our products into the client’s environment. • Integrate existing customer equipment with our cloud pbx system. • Develop APIs and automate services based on customer requirements.

• Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages • Initiating test scenarios or remote sessions with customers as needed in French and English • Taking ownership of user problems and being proactive when dealing with user issues • Documenting customer inquiries and issues in Salesforce • Gathering information from customers and systems to investigate issues with the help of next-level support • Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience

• Prospecting: Research, create, develop targeted prospect lists. • Execute marketing campaigns to increase new user acquisition and conversions. • Work on centralized outbound campaigns in partnership with Marketing, the vertical team, MSP program, and Partners. • Engagement: Leverage your understanding of the personas we’re targeting and the business problems our products solve to create curiosity/generate interest with prospective GoTo customers. • Mainly through outbound call programs as well as via online chat, and email. • Execution: Meet or exceed KPIs while focusing on quality. • Collect, analyze, report data around performance, campaign, and operational execution to drive conversions and qualified leads. • Growth: Share, learn, collaborate with team members and managers to develop strategies, improve execution, and ideas that drive business results and career progression.

Role Description As a Senior Regional Partner Manager, you would be working on: - Own and manage the regional partner territory, including all partner-driven deals and a focused set of strategic partners. - Recruit, enable, and evaluate Reseller, MSP, Technology, and GSI partners to ensure strong regional coverage. - Drive partner-sourced pipeline and revenue through joint go-to-market plans, business planning, and quarterly performance reviews. - Collaborate cross-functionally with Sales, Marketing, Presales, and Executive teams to execute successful partnerships and joint marketing initiatives. - Act as the internal partner advocate—evangelizing partner value, strengthening field alignment, and ensuring effective partner programs, agreements, and enablement. Qualifications - Proven experience leading channel or field alliances within a SaaS organization, consistently driving revenue growth. - Strong sales and business acumen, including deal structuring, negotiation, forecasting, and exceeding channel revenue targets. - Excellent presentation and analytical skills, with the ability to communicate performance metrics and growth strategies. - Deep knowledge of SaaS, including experience with cloud software vendors and partner models. - Demonstrated ability to build trusted relationships with executive-level stakeholders, guided by integrity and sound business judgment. Benefits - Comprehensive health benefits - Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days - Tuition reimbursement and access to instructor-led and on-demand learning and development programs - The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching - Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

Role Description As a Manager, Business Development, you would be working on: - Pipeline Generation & Strategy: You will lead a team of 10 BDRs to build high-quality top-of-funnel pipeline across the UCC business. - Team Leadership & Coaching: You will coach, develop, and mentor early-career sales talent through structured 1:1s, call coaching, and pipeline reviews, helping build a strong talent bench for the broader organization. - Sales Execution & Pipeline Quality: You will run rigorous BDR/AE opportunity reviews, challenge pipeline quality, and ensure the team delivers qualified opportunities that convert into revenue. - Operational Excellence & Innovation: You will analyze performance data, implement structured team cadences, and drive adoption of AI and automation tools to scale personalized outreach and improve efficiency. Qualifications - Demonstrated experience managing a BDR or SDR team, including direct ownership of headcount and performance outcomes; or a high-performing Account Executive with a strong track record in SaaS sales who is ready to step into their first people leadership role. - Proven sales closing experience with a strong understanding of deal progression and pipeline conversion. - Track record of consistently hitting or exceeding pipeline generation and meeting targets. - Hands-on experience with Salesforce CRM and sales engagement platforms (e.g., Outreach or similar). - Strong outbound prospecting expertise, including building and executing multi-channel campaigns. - UCaaS / CCaaS industry knowledge preferred. Benefits - Comprehensive health benefits. - Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days. - Tuition reimbursement and access to instructor-led and on-demand learning and development programs. - The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching. - Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching.

• Lead and develop a team of Renewal Representatives through consistent coaching including 1:1s, deal reviews, and call coaching to help each team member improve performance and sales effectiveness. • Drive the team to exceed monthly, quarterly, and annual retention revenue targets while managing the full renewal cycle including pipeline health, deal negotiation, and closing strategies. • Monitor sales activity, analyze key performance indicators, and maintain accurate pipeline and forecasting to ensure predictable renewal revenue and accountability across the team. • Partner with teams across sales, marketing, customer care, legal and finance to remove obstacles, improve efficiency, and ensure strong renewal strategies across the region while keeping the team motivated and engaged.