At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Imaging Specialist - Federal to join our Operations team in St. Louis, MO. In this role, you will be responsible for ensuring the secure, accurate, and high-quality conversion of physical documents into digital assets, serving as a critical link in our information management services. This position is a great opportunity to gain experience in data integrity and digital transformation. What You'll Do (Responsibilities) In this role, you will: Process and prepare a high volume of hard copy records for scanning, ensuring all documents are correctly sorted and prepped for efficient conversion. Operate and maintain scanning equipment to accurately convert physical documents into digital images, following strict quality control and production standards. Index and key critical data from documents into multiple software applications with a strong focus on detail and accuracy to ensure data integrity. Ensure compliance with all internal production procedures, security protocols, and client service level agreements to maintain document control and confidentiality. Other duties specified by your Supervisor/Manager What You'll Bring (Skills & Qualifications) Physical requirement: Must be able to lift up to 40lb. Must have a Real ID or Passport Must be willing and able to obtain a Public Trust Clearance. Only US Persons are eligible for this level clearance, hence for this position, Iron Mountain will consider only US Persons. What We Offer (Benefits) Salary details: Exact Amount of $17.75/hr Shifts: Set schedule Monday - Friday; 2st shift 6:30 AM to 3:30 PM (OT may be required). Location: 1 Archive Dr., St. Louis, MO 63138 2 Weeks Paid Vacation, 10 Paid Holidays + Sick Pay. Comprehensive health, wellness, and retirement plans (Full benefits on day one, 401(k) with company match, and Employee Stock Purchase Program). Eligible for SCA Pay of up to an additional $5.09/hr (if benefits are declined) Opportunities for continuous learning and professional growth (Tuition Reimbursement and internal management/leadership opportunities). We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Category: Operations Group

• Lead complex, multi-system implementations for enterprise customers • Serve as an escalation point for implementation or customer data challenges • Partner with Product, Engineering, and Customer Success on roadmap priorities • Establish implementation playbooks, documentation practices, tooling standards, and quality benchmarks • Help shape and refine the technical delivery strategy for the team • Drive automation and scalability across onboarding and ingestion • Coach and develop Senior and Intermediate Implementation Engineers • Represent ODAIA as a technical leader in customer-facing forums • Evaluate new technologies and platforms to improve delivery performance

• Responsible for delivering a governed, scalable product master capability across the enterprise. • Leads the end-to-end workstream, from solution design through configuration, data migration, integrations alignment, testing, cutover, and hypercare. • Ensures strong cross-functional alignment with dependent Oracle SCM and ERP areas such as Procurement, Inventory, Manufacturing, Planning, Costing, and Order Management. • Ability to translate complex business requirements into implementable designs. • Drives high-quality outcomes through disciplined documentation, stakeholder management, defect triage, and delivery governance. • Defines standards for flexfields, validations, defaulting rules, and attribute derivation logic. • Owns delivery for the Product Management workstream. • Drives adoption of fit-to-standard and upgrade-safe design.

About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About The Role In this role, you will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch. Your team works closely with customer stakeholders and internal partners to translate business requirements into reliable technical implementations by designing the right approach, configuring and validating integrations, and guiding customers through the onboarding experience. Implementation Managers serve as trusted technical partners during this phase, coordinating cross-functional execution, navigating complexity, and removing blockers so customers can realize value quickly and confidently. What You'll Do People Leadership & Development Build, hire, and develop a high-performing team of Implementation Managers Coach and mentor team members on both technical execution and customer-facing skills Establish clear goals, performance metrics, and accountability tied to implementation outcomes Foster a culture of technical rigor, ownership, and continuous improvement Implementation Strategy & Delivery Develop and scale implementation frameworks that balance consistency with flexibility for complex use cases Identify delivery risks early and drive mitigation plans across accounts Ensure a consistently high bar for customer onboarding and launch experiences Technical Excellence & Operations Maintain deep technical knowledge of the Hightouch platform and stay current with product developments Establish and evolve technical best practices and implementation standards Lead complex technical escalations and unblock high-risk customer situations Partner with Engineering and Product to translate recurring customer challenges into product and tooling improvements Cross-Functional Leadership Partner closely with Customer Success to ensure smooth handoffs and long-term customer success Represent the voice of the customer in internal planning and strategy discussions Contribute to the rollout of new products and features by ensuring implementation readiness Drive process improvements that increase team efficiency and reduce delivery friction What We’re Looking For Leadership Experience 3–5 years of people management experience leading technical, delivery-oriented teams (e.g. implementation, solutions, onboarding) Proven ability to build and scale high-performing teams in fast-growing environments Strong coaching and feedback skills with experience developing career paths for technical professionals Track record of setting clear expectations and holding teams accountable to outcomes Technical & Customer Delivery Background Deep understanding of enterprise software implementations, including APIs, databases, and data integration systems Hands-on experience with complex technical projects involving multiple stakeholders and custom requirements Ability to independently reason through data flows, integration patterns, and technical tradeoffs Familiarity with customer success and implementation metrics, including time-to-value and launch success Core Competencies Clear, confident communicator with the ability to influence across technical and non-technical audiences Strong analytical and problem-solving skills with a bias toward action Comfortable operating in ambiguity while maintaining a high bar for execution and quality Preferred Qualifications Experience with modern data stacks, including data warehouses and ETL/ELT tools Background in Customer Data Platforms (CDPs), marketing technology, or data activation Experience in B2B SaaS, particularly in implementation, solutions engineering, or technical customer success roles Track record of improving customer retention through strong onboarding and implementation outcomes Compensation The salary range for this position is $185,000-$215,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.