• Partner with Enterprise customers to help them maximise the business value of their investment in Miro • Act as a fractional strategic advisor guiding customers through workflow optimisation and driving AI-powered adoption • Monitor platform health, engagement, usage patterns and feature adoption • Deliver proactive, insight-driven recommendations • Equip internal champions with strategies to scale adoption across teams • Provide adoption reporting and business outcome analytics to inform ongoing strategy

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges • Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation • Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring • Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value • Partner with developers and senior engineers to provide strategic technical guidance and support solution design • Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap • Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth • Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery • Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

• Works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization • Responsible for installing machines and providing technical support and customer service • Performs mechanical field repairs and maintenance on Nova-Tech Engineering equipment following training • Serve as the primary contact for assigned customer accounts • Build and maintain strong relationships with customers and hatchery leadership • Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation • Develop strong product and service knowledge to recommend data-driven customer solutions • Ensure customer understanding of contractual terms and support timely payment compliance • Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders • Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback • Attend industry events and company trainings as required

• Manage day-to-day operations of the entire service desk team. • Provide high-level technical guidance to the team. • Ensure service and support exceed customers’ expectations. • Coordinate after-hours accountability for proper leadership and engineer coverage. • Conduct baseline KPI reviews and ensure team members adhere to established practices. • Provide exceptional frontline service via both email and phone support. • Maintain visibility into service desk performance and workload trends. • Own customer escalations and support, acting as an escalated resource for engineers. • Identify areas of improvement and make suggestions for change. • Mentor and coach team members for professional development.