Nova-Tech Engineering

• Works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization • Responsible for installing machines and providing technical support and customer service • Performs mechanical field repairs and maintenance on Nova-Tech Engineering equipment following training • Serve as the primary contact for assigned customer accounts • Build and maintain strong relationships with customers and hatchery leadership • Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation • Develop strong product and service knowledge to recommend data-driven customer solutions • Ensure customer understanding of contractual terms and support timely payment compliance • Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders • Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback • Attend industry events and company trainings as required

• The Technical Account Manager - Europe works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization • This position is responsible for installing machines and providing technical support and customer service • Following Nova-Tech Engineering’s training, this role will perform mechanical field repairs and maintenance on Nova-Tech Engineering equipment • This position requires exceptional relationship management skills, attention to detail, and the ability to follow established procedures and offer suggestions for improvement • Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication • Build and maintain strong relationships with customers and hatchery leadership; resolve issues promptly and professionally • Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation • Develop strong product and service knowledge to recommend data-driven customer solutions • Ensure customer understanding of contractual terms and support timely payment compliance • Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders • Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback • Attend industry events and company trainings as required • Follow company policies and procedures and contribute as a collaborative team member aligned with company values