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We empower the restaurant community to delight guests, do what they love, and thrive.
Senior Solutions Consultant
Location
United States
Posted
6 days ago
Salary
$142K - $227K / year
Seniority
Senior
Job Description
Senior Solutions Consultant
Toast
• Customer Solution Architecture: Own the end-to-end technical design for enterprise restaurant implementations, including integration architecture, data migration approach (menus, configurations, etc.), environment requirements, and hardware and network assumptions. • Customer & Stakeholder Partnership: Serve as the primary technical point of contact for enterprise customers during the Plan, Pilot, and Rollout phases. Translate complex technical concepts for non-technical stakeholders and obtain customer sign-off on all architectural decisions before execution begins. • Pilot Validation & Rollout Oversight: Own solution correctness during Pilot by validating integrations end-to-end, monitoring architecture integrity, and evaluating outcomes. During Rollout, ensure configuration consistency and integration health across the full portfolio while managing enterprise-level risk. • Cross-Functional Collaboration: Partner closely with Pre-Sales Engineers to receive and act on discovery handoffs, with Technical Onboarding Consultants to enable flawless install execution, and with post-live teams to ensure a clean transition into the Stabilize phase. Drive alignment across teams, resolve ambiguity, and act as the connective tissue between pre-live planning and post-live success. • Handoff Excellence: Produce thorough, high-quality handoff documentation at every stage of the customer journey including location configuration templates, integration specifications, known constraints, and escalation paths so that downstream teams can execute without ambiguity. • Risk Management & Escalation: Proactively identify, document, and communicate architectural risks, workarounds, and technical debt throughout implementation. Maintain an active escalation path for architecture issues and coordinate resolution across internal teams.
Job Requirements
- 4–6 years of experience in solutions architecture, technical consulting, or enterprise implementation, ideally within SaaS or restaurant/hospitality technology
- Deep expertise in integration architecture, API frameworks, and data migration methodologies, including hands-on experience designing, testing, and validating REST API and webhook integrations in sandbox and production environments
- Demonstrated ability to operate autonomously, make sound technical decisions in ambiguous enterprise environments, and balance short-term execution needs with long-term architectural integrity
- Strong project management skills with the ability to manage multiple concurrent enterprise implementations across different stages of the customer journey
- Proven ability to prioritize ruthlessly and drive complex cross-functional implementations forward across competing customer needs, technical risks, and internal dependencies
- Confident communicator with executive presence—able to translate technical complexity into clear, actionable guidance for both technical and non-technical audiences
- Highly organized and documentation-driven, with a track record of producing handoff artifacts that enable downstream teams to execute independently
- Experience with coaching, mentoring, or team leadership
Benefits
- Competitive compensation
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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