Senior Customer Solutions Engineer
Location
United States
Posted
6 days ago
Salary
$105K - $141.8K / year
Seniority
Senior
Job Description
Senior Customer Solutions Engineer
Rocket Software
• Provide services to customers • Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks. • Contributes to design for specific deliverables and assists in the deployment Rocket products. • Contribute to implement new solutions under the direction of Delivery Architects. • Uses and contributes to technical forums within the Rocket Enterprise Suite environment. • Applies own subject matter knowledge to solve a variety of common technical issues. • Exercises independent judgment within defined practices and procedures to determine appropriate action. • Communicates project status and risks to project technical lead and PM. • Use technical experience to give customer sound technical advice. • Determine if change is a product defect or enhancement before communicating to customer. • Participates as part of a team and maintains good relationships with team members and customers.
Job Requirements
- 5-7 years of relevant technical experience
- Excellent communication / customer service skills / confident telephone manner
- Proactive and able to work under pressure
- Experience in complex IT project implementations, customizations and or maintenance
- Must have an analytical mind set to analyze test result and facilitate defect resolution
- Organized and methodical, dealing with numerous tasks.
- Fluent in written and verbal English.
- Must have Rocket Enterprise Server and Enterprise Developer experience.
- Technical skills to include two or more of the following: IBM Enterprise COBOL or PLI programming experience, System level experience of IBM CICS; IMS and JCL, Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL, Windows operating system, Linux/UNIX operating system, Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes
Benefits
- Unlimited Vacation Time as well as paid holidays and sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities
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