• Under minimal supervision, the Beaker/Blood Bank analyst will work on the design, build, configuration, testing and maintenance of Epic Beaker clinical/anatomic path and blood bank software. • Work collaboratively with members of the lab team to ensure workflow, device integration, testing, validation, and Beaker functionality meeting specifications. • Work collaboratively with clinical teams to ensure Epic Beaker and blood bank software meeting specifications. • Performs ongoing maintenance and configuration updates to Epic Beaker and Blood Bank applications. • Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes. • Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.

Role Description The Customer Success Analyst will be responsible for ensuring that our global client base receives an exemplary standard of customer support across multi-channels – via email, phone, and live chat. Key Responsibilities - Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive. - Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service. - Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard. - Ensure that you act with adherence to all relevant regulatory requirements. Qualifications - Previous experience in working in the financial services sector, or knowledge or demonstrated interest in the CFD/FX/online trading space. - Previous experience working for a CFD Broker or similar is desirable. - Fluency in English and Polish, both spoken and written. Benefits - Competitive salary, and discretionary annual bonus. - Private healthcare. - Life Insurance, Critical Illness & Income Protection cover. - Active Lifestyle allowance. - Annual leave above minimum entitlement. - Up to 3 weeks allowance to work in any location.

Title: Workday QA Analyst Location: Multiple Cities/States, MN Job Description: Location: Remote (only US-based candidates).  Employment Type/Duration: Contractor. 6 months with the possibility of extensions. Compensation: $50 - $65/hr C2C. Compensation will be determined based on relevant experience, skills, and overall qualifications. Requirements: Must be authorized to work legally in the US without sponsorship, now or in the future. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking an experienced PowerBuilder Developer to support and maintain a legacy PowerBuilder application while actively contributing to a strategic migration initiative. This is a contract engagement with an initial period of ramp-up as the developer familiarizes themselves with a codebase that has been in a stable, low-change state for over a year. The successful candidate will split their time between maintaining the existing PowerBuilder system and performing broader SQL development work, with a longer-term focus on planning and executing migration off PowerBuilder. What You’ll Be Doing - Support QA efforts across two implementation waves, including LMS, Employee Voice (Peakon), Advanced Compensation, People Analytics, Succession Planning, and Talent Reviews. - Design and execute test plans, test cases, and regression suites for Workday modules and integrations. - Validate inbound and outbound integrations, primarily through standard Workday connectors, as well as select integrations leveraging Informatica for Snowflake-based data flows. - Perform end-to-end integration testing, including: - Data mapping and transformation validation - Error handling and reconciliation - Payload, report, and downstream data accuracy checks - Test integrations built using native Workday tools (Workday Studio, EIB, PECI/PICOF, and Core Connectors). - Identify, document, prioritize, and track defects through resolution in close coordination with functional and technical teams. - Partner with implementation teams, data/integration teams, and business stakeholders to ensure complete test coverage across all go-live milestones. - Support UAT cycles, including defect triage, retesting, and preparation of sign-off documentation ahead of each wave deployment. Experience and Skills Required Experience: - 3+ years of QA experience, with at least 2 years focused on Workday implementations or post-production support. - Hands-on experience testing Workday integrations, including: - Standard / Core Connectors - Native tools (Workday Studio, EIB, PECI/PICOF) - Experience validating data flows involving external platforms (e.g., Snowflake), including file-based or ETL-supported integrations. - Familiarity with or exposure to Informatica for data integration and transformation testing (QA focus; development experience not required). - Experience testing Workday HCM modules such as LMS, Compensation, Talent, Succession Planning, or People Analytics (strong plus). - Experience working in Agile, phased, or wave-based implementation environments. - Strong documentation skills with excellent attention to detail. Collaboration & Communication Skills: - Technically fluent but able to communicate clearly in business terms. - Collaborative team player who builds alignment across cross-functional teams. - Self-directed with strong ownership mentality — able to manage priorities and deliver in a fast-moving environment. What We Offer (W-2 Employment) - Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being. - Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. - Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. - Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. - Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage. - Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.  - 401(k) Retirement Savings: 1% employer match.  - Career Growth Opportunities: Pathways for advancement and skill development. - Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection. - PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday.  *** Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!

• Process utility invoices within the Cost Management system (BillTrak), ensuring accuracy and alignment with client requirements • Monitor and manage multiple workflow states, including Priority Process, Balance Forward Review, and Credit Balance workflows • Complete invoice processing within the same business day to mitigate risk of service disruption • Review supplier portal balances and identify discrepancies requiring follow-up • Investigate and resolve invoice discrepancies, billing errors, and account variances • Coordinate with external suppliers and internal stakeholders to obtain necessary information and drive resolution • Initiate, manage, and reconcile utility disputes and re-bills • Maintain ownership of disputes through resolution, with a target resolution timeframe of 90 days • Track and document daily status updates within the company’s dispute management system • Communicate effectively with internal teams and external partners • Engage in both asynchronous and real-time communication methods • Maintain accurate and up-to-date records across workflow and dispute tracking systems • Perform special projects and reporting/analysis as assigned • Provide support across Managed Services clients as business needs arise • Serve as backup support for team members on invoice processing and related workflows