TEOCO is a leading provider of 5G, analytics, assurance & optimization solutions to over 300 CSPs worldwide
Utility Reconciliation Analyst
Location
United States
Posted
15 days ago
Salary
0
Seniority
Senior
Job Description
Utility Reconciliation Analyst
TEOCO
• Process utility invoices within the Cost Management system (BillTrak), ensuring accuracy and alignment with client requirements • Monitor and manage multiple workflow states, including Priority Process, Balance Forward Review, and Credit Balance workflows • Complete invoice processing within the same business day to mitigate risk of service disruption • Review supplier portal balances and identify discrepancies requiring follow-up • Investigate and resolve invoice discrepancies, billing errors, and account variances • Coordinate with external suppliers and internal stakeholders to obtain necessary information and drive resolution • Initiate, manage, and reconcile utility disputes and re-bills • Maintain ownership of disputes through resolution, with a target resolution timeframe of 90 days • Track and document daily status updates within the company’s dispute management system • Communicate effectively with internal teams and external partners • Engage in both asynchronous and real-time communication methods • Maintain accurate and up-to-date records across workflow and dispute tracking systems • Perform special projects and reporting/analysis as assigned • Provide support across Managed Services clients as business needs arise • Serve as backup support for team members on invoice processing and related workflows
Job Requirements
- Bachelor’s degree or equivalent experience preferred
- Strong attention to detail and organizational skills
- Effective communication (both written and real-time) and strong collaboration skills
- Self-motivated with the ability to work independently and within a team
- Proficiency in Microsoft Excel and general computer applications. Advanced Excel preferred.
- Ability to manage and resolving issues end-to-end which will require strong problem solving skills.
- Experience with data entry (high volumes), auditing, or utility billing & account structures is a plus.
Benefits
- Fully Remote
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