• Conduct on-site servicing and monitoring of metalworking fluids, coolants, lubricants, and cleaning systems • Perform fluid analysis including pH, concentration, contamination, tramp oil, and bacterial testing • Troubleshoot machining and fluid performance issues to improve tool life and process efficiency • Deliver clear technical reports and maintain accurate service documentation • Support product trials, new implementations, and customer training activities • Identify opportunities to grow existing accounts through additional products and services • Build strong customer relationships across manufacturing and engineering environments • Manage your own regional visit schedule while maintaining high service standards

• Building key technical relationships at top accounts demonstrating great technical credibility increasing customer technical confidence in NI • Understanding and assisting in creation of customer technical requirements • Provide recommendations on software and hardware architectures while helping to understand the next steps to ensure success • Collaborating with the NI Account Manager(s) as part of an account team to lead development and execution of the account technical strategy providing insight to the overall account strategy and pipeline • Coordinating with and informing internal technical stakeholders to execute on account technical initiatives and provide feedback to increase account success • Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges generating further technical demand for NI products, services, and support

• Complying with all ABB and end customer EHS policies and procedures. • Installing, maintaining, repairing and commissioning equipment used in power delivery, support outages, control systems and power quality systems. • Developing working relationships with fellow team members and follow directions from Field Engineers, Lead Field Engineers, and Senior Management. • Cultivating excellent relationships with clients leading to a strong base of referral business.

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Support the certification process of Associate Field Service Technicians and Field Service Technicians. • Coach technicians and supervise complex site activities. • Act as trainers when needed, for team members and customers. • Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. • Proactively identify potential equipment failures and recommend corrective actions. • Contribute to customer satisfaction by building and maintaining positive relationships. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Identify opportunities for product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents.