Witan Search

• Conduct on-site servicing and monitoring of metalworking fluids, coolants, lubricants, and cleaning systems • Perform fluid analysis including pH, concentration, contamination, tramp oil, and bacterial testing • Troubleshoot machining and fluid performance issues to improve tool life and process efficiency • Deliver clear technical reports and maintain accurate service documentation • Support product trials, new implementations, and customer training activities • Identify opportunities to grow existing accounts through additional products and services • Build strong customer relationships across manufacturing and engineering environments • Manage your own regional visit schedule while maintaining high service standards

• Own enterprise cybersecurity strategy and multi-year roadmap in partnership with the CTO • Serve as the executive voice on cybersecurity to the CEO, ELT, board, and Audit Committee, translating technical risk into business and financial terms • Own all SEC cybersecurity disclosure obligations (10-K Item 1C, Item 1.05 material incident determinations, disclosure controls) and executive ownership of cybersecurity-relevant SOX controls • Lead cybersecurity insurance strategy, coverage adequacy, and renewal • Lead executive incident communication and material breach response in coordination with Legal and Investor Relations • Lead, mentor, and develop the existing cybersecurity organisation, including the Director of Cyber Operations • Set cybersecurity strategy across IT, cloud, identity, and end-user computing, aligned with NIST CSF, ISO 27001, and SOC 2 • Own the OT and ICS security programme across six global manufacturing sites — bridging IT and OT without disrupting operations • Provide executive cybersecurity oversight for the connected-product platform (millions of users), including secure-by-design standards, DevSecOps, and PCI-DSS compliance for payment products • Own AI cybersecurity strategy: governance for AI tool adoption, deployment of AI-enabled security platforms, and response to AI-enabled offensive threats • Own the third-party cybersecurity risk programme and executive relationships with strategic vendors, MSSPs, audit firms, and outside cyber counsel

• Serve as an expert in hardware and software offerings and how they interact with equipment • Provide technical support through various channels on installation, operation, and troubleshooting in accordance with policies and procedures • Voice suggestions and concerns regarding user experience opportunities or issues • Act as primary intermediary between engineering teams and users regarding installation, function, and use of technology products • Develop and maintain documentation, including knowledge articles, runbooks, and FAQs • Proactively identify recurring issues and recommend process or product improvements • Meet or exceed contact center quality metrics (FCR, ASA/response time, handle time, CSAT) while balancing SLA commitments • Perform other duties as assigned

• Develop new business and expand market presence in underrepresented regions • Manage and grow relationships with distributors and end customers • Provide technical guidance on construction chemical products • Identify opportunities in plasters, fillers, flooring and wet chemistry applications • Support expansion into paints, coatings and specialist applications • Track market trends and competitor activity

• Manage and grow sales across your territory, building strong, long-term relationships with customers and distributors • Develop and execute sales and marketing programmes for targeted markets and product lines • Negotiate local contracts and agreements with customers and partners • Lead global/European account activity in your region, including pricing discussions • Identify new business opportunities and emerging markets • Provide technical support and problem-solving expertise to customers and distributors • Track trends, competitor activity, and sales opportunities using CRM tools

• Manage and grow sales across your territory, building strong, long-term relationships with customers and distributors • Develop and execute sales and marketing programs for targeted markets and product lines • Negotiate local contracts and agreements with customers and partners • Lead global/European account activity in your region, including pricing discussions • Identify new business opportunities and emerging markets • Provide technical support and problem-solving expertise to customers and distributors • Track trends, competitor activity, and sales opportunities using CRM tools

• Win New Business: Identify and engage prospects, turning leads into long-term clients. • Deliver Exceptional Service: Be the go-to expert, guiding clients through our product range and services. • Explore New Markets: Spot emerging opportunities and expand our footprint at home and abroad. • Represent Us: Showcase our solutions at national and international industry fairs. • Source & Negotiate: Find the best suppliers for raw materials and help lock in advantageous contracts. • Drive Communication: Keep clients in the loop via email, calls, and online tools. • Report Progress: Track and share your achievements and plans with the team.

• Drive competitive intelligence to ensure the right products are built for customers and the business • Maintain deep knowledge of the competitive landscape, market trends, and emerging technologies through direct customer engagement and industry analysis • Identify customer pain points, competitive threats, and opportunities for differentiated product innovation • Partner with executive leadership to develop and execute the digital product vision, strategy, and roadmap, ensuring alignment with corporate objectives and the broader hardware product portfolio • Champion customer-centric thinking and design a robust Voice of Customer programme to systematically capture and act on customer insights • Improve team processes related to product planning, discovery, and development • Personally own and execute product management responsibilities for selected initiatives, setting the standard for the wider team • Ensure successful delivery of new features, tracking adoption, customer experience, and business impact • Develop and manage metrics to measure product performance and customer outcomes, using insights to guide product evolution and demonstrate value.