• The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. • Performs software and hardware installations. • Performs all safety checks on equipment. • Educates customers on equipment and instructs on proper operation. • Manages resolution of customer issues, including order and installation of replacements parts as necessary. • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. • Provides written reports on a regular basis to the Service Manager.

• performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary • Troubleshoots and repairs injection molding machines and robots • conducts tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance • Performs software and hardware installations • Performs all safety checks on equipment • Educates customers on equipment and instructs on proper operation • Manages resolution of customer issues, including order and installation of replacements parts as necessary • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field • Provides written reports on a regular basis to the Service Manager.

Field Access Management Location: United States Remote Job Code 2456 Job Description: Who we are: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. The impact you will make: Agios Pharmaceuticals is searching for a dynamic AD, Field Access Manager to join our growing team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping these patient communities. The AD, Field Access Manager will be responsible for ensuring patients can access Agios therapies within the pharmacy benefit by navigating payer coverage and specialty pharmacy fulfillment pathways. The FAM is a regional expert in interpreting PBM/health plan policies and utilization management requirements (e.g., formulary status, PA criteria, step edits, quantity limits) and translating them into actionable guidance to remove access barriers in a compliant manner. This role involves investing time on-site with HCPs, assessing their access needs and facilitating collaboration with various stakeholders What you will do: Serve as the regional subject-matter expert on payer/PBM coverage policies and access requirements for Agios products (formulary status, PA criteria, exceptions/appeals, step edits, distribution, and patient support pathways). Educate stakeholders, HCPs, office staff, PA departments, on pharmacy benefit access processes and requested documentation to help reduce time to therapy. Establish relationships with regional hematology centers as well as targeted community practices. Partner with Patient Services on case escalations and barrier resolution, with clear handoffs and compliant documentation. Collaborate with Specialty Pharmacy partners to support efficient triage/fulfillment and resolve access-related issues; share trends and improvement opportunities. Coordinate with the National Accounts Payer Team to monitor and interpret PBM/health plan policy changes and utilization management criteria; share field insights and support consistent deployment of payer tools/resources. Coordinate with Sales on account priorities and stakeholder engagement; provide compliant, non-promotional access information. Identify access barriers and trends; share insights and support improvements to field tools, resources, and processes. Document activities and outcomes in required systems; protect patient information and maintain data integrity. Maintain current knowledge of relevant regulations, payer practices, and Agios policies, complete required training. Collaboration Partner with Specialty Pharmacy, the National Accounts Payer Team, Patient Services, Sales, and Field Medical to align on stakeholder needs, share insights, and execute coordinated (non-promotional) access strategies. Use established escalation pathways to resolve patient access barriers, clarify coverage requirements, and address operational issues impacting triage, fulfillment, and time to therapy. Communicate payer/PBM policy changes, utilization management criteria, and access trends—and their field implications—to inform training, tools, and cross-functional action plans. Agios Values & Expected Behaviors Aim High: Setting high standards and striving for excellence. Come Together: Working collaboratively to achieve common goals. Embrace Differences: Valuing diversity and inclusion in the workplace. Bring Your Whole Self: Encouraging personal contributions and engagement. Blaze New Trails: Taking bold steps and innovative approaches to problem-solving. These values foster a culture of collaboration, contribution, and high regard for others' perspectives, which is essential for their mission of developing innovative treatments for rare diseases What you bring: Requirements - Bachelor’s degree or equivalent relevant experience. Experience working in a field-based role with provider offices and/or with patient support HUB services Working knowledge of pharmacy benefit access pathways including benefits investigation, prior authorization, exceptions, appeals, and PBM/health plan coverage decision-making. Demonstrated ability to collaborate cross-functionally and influence without authority. Strong communication, organization, and problem-solving skills; ability to manage multiple priorities across a territory. Proficiency with CRM and case management/documentation tools (or similar systems). Ability to travel within the assigned territory as required. Preferred Qualifications Prior field access or managed care experience supporting specialty products. Existing experience and/or relationships within the hematology space, including key regional hematology centers, i.e. Mount Sinai Center for Sickle Cell Disease (New York, NY), Aflac Cancer and Blood Disorders Center (Atlanta, GA), Duke University Health System, (Durham, NC), and Southwestern Health Resources (multiple locations, North Texas, TX). Experience working directly with including providing next steps to provider offices, specialty pharmacies and hubs/patient support programs. Relevant managed care experience with prior authorizations, appeals processes, and medical necessity for both established and new products entering the market. Understanding distribution models and payer landscape for specialty therapies. Experience partnering with National Accounts/Market Access and Sales teams in a matrix organization. Work Environment & Travel This is a field-based role with regular travel throughout the assigned region to engage targeted healthcare providers and care teams as appropriate to support access education and issue resolution, along with periodic internal meetings. Travel expectations and territory alignment will be defined based on business need. Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! Work Location: Location Specific – Field/Remote: This is a remote based field position. Employees in field roles must reside within their designated territory. Regular conversations with manager are encouraged to ensure alignment on in-person presence/expectations. Travel may be required commensurate to the above job description and/or to attend team meetings and other company events. What we will give you: Deliberate Development. Your professional growth as one of our top priorities. Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best. Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website. Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance. The current base salary range for this position is expected to be between $153,541 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries. Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce. Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications • Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines • Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals • Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues • Escalate issues to relevant engineering teams • Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams • Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements • Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization