• Delivering exceptional customer service that drives client satisfaction, retention, and trust • Diagnoses, repair, and troubleshoot both hardware and software issues to reduce downtime and callbacks • Install, service, and upgrade Pitney Bowes Shipping & Mailing equipment, ensuring clients are fully trained and confident in their use • Manage a multi‑zip‑code territory within 45 Minutes of Portland, Maine, with up to 80% driving time • Use hand tools and small power tools to perform repairs, maintenance, and installations • Maintain a safe, clean, and professional work environment always

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Conduct on-site servicing and monitoring of metalworking fluids, coolants, lubricants, and cleaning systems • Perform fluid analysis including pH, concentration, contamination, tramp oil, and bacterial testing • Troubleshoot machining and fluid performance issues to improve tool life and process efficiency • Deliver clear technical reports and maintain accurate service documentation • Support product trials, new implementations, and customer training activities • Identify opportunities to grow existing accounts through additional products and services • Build strong customer relationships across manufacturing and engineering environments • Manage your own regional visit schedule while maintaining high service standards

• Building key technical relationships at top accounts demonstrating great technical credibility increasing customer technical confidence in NI • Understanding and assisting in creation of customer technical requirements • Provide recommendations on software and hardware architectures while helping to understand the next steps to ensure success • Collaborating with the NI Account Manager(s) as part of an account team to lead development and execution of the account technical strategy providing insight to the overall account strategy and pipeline • Coordinating with and informing internal technical stakeholders to execute on account technical initiatives and provide feedback to increase account success • Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges generating further technical demand for NI products, services, and support