Zero Motorcycles Inc.

• Provide field service support, troubleshooting and diagnostic guidance • Conduct onsite repairs and support maintenance activities • Write service reports • Communicate and coordinate with mechanics, technicians and engineers • Conduct remote technical support • Help improve diagnostic tools • Accurately document diagnostic procedures and repair actions • Identify and document quality issues • Draft, translate and review service bulletins or service instructions

• Provide field service support, troubleshooting and diagnostic guidance in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues • Conduct onsite repairs and support maintenance activities • Provide technical training to the dealer network and deliver your feedback to further improve technical training material • Write service reports and record details of interactions with partners in our Salesforce CRM system and your weekly report • Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner • Proactively communicate with colleagues in the office and in the field to ensure service standards are met and dealer satisfaction is maintained • Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms • Help improve diagnostic tools and capabilities by providing detailed feedback from the field • Accurately document diagnostic procedures and repair actions for difficult or exceptional fault cases • Identify and document quality issues with a high level of quality awareness • Where necessary, draft, translate and review service bulletins or service instructions • Partner Portal guidance and onsite support with warranty administration processes

• Work closely with Sales, Dealer Development, Customer Experience, and Dealer Marketing teams • Drive dealership sales and develop relationships with staff • Conduct market analysis and respond to trends • Implement sales campaigns and promotions • Identify and recruit new dealers

• Drive the growth of the Zero Motorcycles brand throughout the Central US • Work closely with colleagues in Sales, Dealer Development, Customer Experience, and Dealer Marketing • Build and sustain long-term relationships with key dealership staff through visits and communication • Analyze market trends, competitor activities, and dealership needs • Ensure the successful implementation of sales campaigns and promotions within dealerships • Conduct sales and product training with dealership staff as necessary • Plan and conduct sales events in the region and at dealerships to demonstrate Zero motorcycles and accessories