• Execute effective, scalable, one-to-many customer engagement and enablement strategies • Build customer engagement and drive product adoption, retention, and growth by leveraging digital marketing • Collaborate with Account Management, Marketing, and Sales to develop strategies for product adoption and customer engagement • Design and deploy automated email journeys within Gainsight to promote product adoption and customer success • Create clear, compelling, and action-oriented email copy • Monitor campaign effectiveness and adjust copy, timing, and segmentation logic • Use data to report on KPIs and analyze the impact of digital journeys • Identify and pilot emerging outreach channels beyond email

• Lead onboarding with structured kickoff calls and milestone planning • Manage episode timelines, guest coordination, and content delivery • Use tools like Zapier or Make to automate workflows and reduce friction • Provide regular updates to clients and align internal teams around timelines • Track performance metrics and turn insights into strategic recommendations • Troubleshoot production or scheduling challenges with clarity and speed • Contribute to client retention and renewals by delivering an excellent experience

• Execute CRM and promotional campaigns • Coordinate pre-planned, seasonal, and real-time campaigns to align with customer needs and commercial objectives • Own day-to-day campaign setup, QA, deployment, and reporting across CRM and promotional tools • Ensure all messaging and promotional materials are accurate, compliant, and delivered on schedule • Partner with stakeholders to implement campaign mechanics, targeting, offer structures, and messaging • Track and report on campaign performance, identifying optimization opportunities • Execute testing plans and support continuous improvement initiatives

• Build strong relationships with key client contacts • Schedule and host recurring, non-sales, conference calls with all assigned clients to discuss changes with client environment and Perimeter, answer questions related to services and reporting, review status of outstanding issues or escalations, ensure client satisfaction remains strong • Enhance organization reputation and client satisfaction by accepting ownership for client issues and requests and exploring opportunities to add value to clients. • Identify development potential in accounts by studying current business, interviewing key customer personnel and company personnel who have worked with customer, identifying and evaluating additional needs, and analyzing opportunities • Demonstrate company value by explaining products and introduce service enhancements and additions • Coordinate other SilverSky personnel (sales engineering, technical support, management, etc.) required to address client issues and escalations • Continuous self-improvement and increase job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations, evaluate competitors • Additional projects as assigned