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Customer Success Manager
Location
United Arab Emirates
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Manager
Appspace
• Own the customer experience: adoption and value of Appspace, customer satisfaction and retention • Conduct frequent check-in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges • Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed • Collaborate with fellow team members in sales and marketing as needed for larger expansion opportunities • Promote customer awareness of new releases and features, provide insight through other use cases, and offer insightful reporting and analytics • Serve as the customer advocate, facilitating open discussions at all times • Help resolve customer questions and/or find the answer working with internal teams • Escalate support tickets as needed to ensure timely resolution of technical problems • Deliver or arrange training sessions as needed for technical and non-technical users • Communicate effectively and contribute to the broader CSM team best practices • Product setup or configuration assistance
Job Requirements
- 3-5 years professional work experience (post undergraduate) in a business development/account management/sales capacity with emphasis on customer support, satisfaction, retention, and sales.
- Computer software industry experience preferred (SaaS)
- Excellent communication and interpersonal skills; organized and able to multitask between multiple tasks/customer situations simultaneously
- Self-motivated, proactive with innovative ideas to inspire customer loyalty and adoption
- A collaborator who can quickly identify the correct internal resource and work closely with them
- Familiarity with Salesforce
- Technically inclined and able to quickly pick up and train customers on software changes
- A degree in Business, Computer Science/Information Technology or related discipline is preferred.
Benefits
- Health insurance
- Employer paid medical, dental and vision coverage
- Mental health resources
- Generous PTO
- Flexible work schedules
- Remote work opportunities
- Paid company holidays
- Casual dress work environment
- Company provided laptop (choice of Mac, PC, Chromebook)
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
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