• Drive long-term campaign performance with immediate, measurable tactics • Manage a targeted book of business of 100 accounts with a value of $4-5mm in revenue • Prepare and present monthly and quarterly business reviews with the largest buyers on our platform • Understand the “why” behind customer feedback (good and bad) and uses that knowledge to pursue streamlined processes and/or feature requests • Act as the voice of the customer without sacrificing or apologizing for the voice of EverQuote • Becomes a trusted advisor to you agents by communicating transparently, concisely, and regularly • Always sets the right expectations, no matter good or bad, to ensure that we always under-promise and over-deliver • Not afraid to go after up and cross-sell opportunities • Understand when relationship building and patience trump going after incremental revenue • Travel roughly 10% to meet clients in person

Role Description The role of the Customer Success Manager & Content Expert exists to make every TSS student and parent feel supported, seen, and successful — and to drive real, measurable scholarship and debt-free outcomes. You'll be the day-to-day face of TSS inside our community and app, combining deep subject-matter expertise in scholarships and financial aid with strong community management, member support, and content engagement skills. Your work directly fuels member results, retention, testimonials, and referrals. Success in this role looks like: - Fast, warm member response times across our community within Circle, social media, and Helpscout - A healthy, engaged community (active members, post engagement, new-member activation) - Documented scholarship and debt-free wins tied to your coaching and support - A steady flow of testimonials captured and routed to marketing - Strong course/community retention and member satisfaction - A consistent weekly feedback loop to the leadership team - 1–2 member-experience improvements shipped per month - A measurable save rate on at-risk members - Reduced refund rate due to improved member retention Qualifications - 20 hours of consistent weekly availability overlapping 9-3ET for at least a few hours per day - Firsthand experience with scholarships and the college financial process - Working familiarity with FAFSA, scholarship essays, and the U.S. college funding landscape - Experience in customer support, community management, or coaching in an online environment - Excellent written communication — clear, warm, on-brand, with strong grammar - Comfort hosting live video calls on occasion - Tech-savvy and willing to learn new platforms (Circle, Google Suite, Notion, AI tools) Requirements - Prior participation in The Scholarship System course or Debt-Free Degree Lab (nice-to-have) - Experience with Circle, ActiveCampaign, SamCart, Help Scout, and Asana (nice-to-have) - Experience supporting online course launches and webinar funnels (nice-to-have) Benefits - Amazing team - be welcomed to a small group who truly cares about each other & has fun even though we're remote - Work from home – this is a fully remote position - Reliable work from a consistent employer - Flexible work hours - while you must work each day, we do not require you to work specific hours/time frames - Opportunities for growing your personal skills, knowledge and competencies - A culture that emphasizes respect for every individual - Company commitment to work/family life balance - Knowing every day you are helping families work towards a debt-free education - Company year-end bonuses - Company live launch bonuses and other little gifts and surprises - If you have teens or college-aged students, access to our materials and trainings to pursue a debt-free degree - Interested in a course or training program? If it will benefit you in your role, we are open to paying for it!

We are looking for a hybrid Creative Project Manager & Customer Success Manager to join Smartly’s Customer Success Team. This role blends end-to-end creative production leadership with strategic customer ownership, sitting at the intersection of execution, client partnership, and growth. You will lead the full lifecycle of multi-channel digital advertising campaigns — from scoping and production through delivery, optimization, and ongoing account development. Acting as both an operational driver and a strategic advisor, you will ensure flawless creative execution while helping customers unlock the full value of Smartly’s platform. Beyond project delivery, you will partner closely with clients and internal teams to align on objectives, manage scope and budgets, resolve challenges proactively, and ensure consistently high-quality outcomes. You will collaborate cross-functionally to anticipate client needs, recommend scalable solutions, and maintain transparency across stakeholders to drive successful, efficient creative operations. What You’ll Do. . . Lead End-to-End Creative Project Delivery - Own the full lifecycle of multi-channel digital campaigns — from scoping and timelines to delivery and post-launch evaluation. - Manage budgets, resources, risks, and quality standards to ensure projects are delivered on time and within scope. Drive Operational & Financial Excellence - Maintain clear project documentation, reporting, and stakeholder alignment using tools like monday.com and Smartly. - Oversee project profitability, manage scope changes, and proactively mitigate risks. Coordinate Cross-Functional Execution - Lead collaboration between creative, technical, and platform teams to translate strategy into executable campaigns. - Ensure alignment across global stakeholders and maintain transparent communication throughout project delivery. Support Customer Success & Product Adoption - Partner with customers to align campaign execution with business goals and performance outcomes. Identify opportunities to improve workflows and increase adoption of Smartly’s creative automation solutions. We're definitely looking for you, if you... - 5+ years’ of experience in Account Management or Project Management within a studio team at an ad agency, digital agency, in-house team of an online advertiser, or an AdTech company. - Experience in aiding the development and execution of multiple complex projects and meeting tight deadlines. - Knowledge of digital media advertising, particularly social media, including all ad formats and placements. - Experience in communicating with customers about the status of the projects, sending reports and handling the feedback loop. - Cross-functional mindset and experience in working with multidisciplinary teams - Commercially minded with experience handling scope, financial oversight, and client negotiations. - Have flawless written and verbal communication skills - Proven ability to manage complex digital campaigns, budgets, and multiple stakeholders under tight deadlines. - Highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced environment. - Multitask and meet critical deadlines in a fast-paced environment. - Fluent in English; Arabic is a plus. #LI-Hybrid About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations. • Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. • Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner. • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success. • Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations. • Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. • Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences. • Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders. • Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations. • This role requires a minimum of 25-50% travel, which may include overnight or out-of-state trips.