SilverSky

• Build strong relationships with key client contacts • Schedule and host recurring, non-sales, conference calls with all assigned clients to discuss changes with client environment and Perimeter, answer questions related to services and reporting, review status of outstanding issues or escalations, ensure client satisfaction remains strong • Enhance organization reputation and client satisfaction by accepting ownership for client issues and requests and exploring opportunities to add value to clients. • Identify development potential in accounts by studying current business, interviewing key customer personnel and company personnel who have worked with customer, identifying and evaluating additional needs, and analyzing opportunities • Demonstrate company value by explaining products and introduce service enhancements and additions • Coordinate other SilverSky personnel (sales engineering, technical support, management, etc.) required to address client issues and escalations • Continuous self-improvement and increase job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations, evaluate competitors • Additional projects as assigned