• Own the relationship from kickoff to renewal • Ensure each series launches on schedule and meets audience-growth targets • Proactive communication and project orchestration • Review download trends and listener feedback • Align expectations and rally internal teams when obstacles arise

• Act as the primary relationship owner for client accounts, maintaining clear, respectful, and timely communication at all stages of the engagement • Build long-term client relationships by understanding strategic objectives, translating needs into service actions, and customizing support accordingly • Proactively identify and resolve issues, manage expectations, and provide clarity and structure to both internal stakeholders and clients • Utilize HubSpot CRM (or similar platforms) for task management, automation tracking, and client interaction documentation • Create client-facing support materials including onboarding guides, walkthrough videos, SOPs, and email newsletters • Lead the onboarding process with clarity, structure, and supporting visuals to ensure clients are successful early in the lifecycle • Monitor client satisfaction and feedback, flag risk areas, and propose solutions to enhance the overall experience • Collaborate cross-functionally with production, operations, and strategy teams to ensure deliverables align with client goals and timelines • Call out both internal team members and clients as needed with respectful, firm communication that keeps accountability and outcomes on track • Collect client testimonials, track successful case outcomes, and develop referral and advocacy pipelines

• Lead onboarding with structured kickoff calls and milestone planning • Manage episode timelines, guest coordination, and content delivery • Use tools like Zapier or Make to automate workflows and reduce friction • Provide regular updates to clients and align internal teams around timelines • Track performance metrics and turn insights into strategic recommendations • Troubleshoot production or scheduling challenges with clarity and speed • Contribute to client retention and renewals by delivering an excellent experience

• Execute CRM and promotional campaigns • Coordinate pre-planned, seasonal, and real-time campaigns to align with customer needs and commercial objectives • Own day-to-day campaign setup, QA, deployment, and reporting across CRM and promotional tools • Ensure all messaging and promotional materials are accurate, compliant, and delivered on schedule • Partner with stakeholders to implement campaign mechanics, targeting, offer structures, and messaging • Track and report on campaign performance, identifying optimization opportunities • Execute testing plans and support continuous improvement initiatives