• Maintains full project ownership in delivering market research projects • Manages stakeholder expectations and delivers the highest level of service • Builds effective, professional working relationship with clients • Ensures project task activities are completed through various support teams • Proactively anticipates and resolves project challenges • Collaborates and supports Sales in driving revenue growth • Communicates project updates in a responsive manner • Shares knowledge across internal teams • Ensures survey quality using market research methodologies • Tracks and manages complex project budgets and timelines • Takes on high visibility projects across multiple methodologies • Mentors junior staff and assists in their growth • Other duties as assigned.

Role Description We are seeking a highly skilled Migration Project Manager. In this role, you will be responsible for the successful migration of services of large and/or complex networks, ensuring seamless transitions from order submission through billing completion. You will coordinate between internal teams and provide superior communication to our customers throughout the project lifecycle. The ideal candidate for Migration Project Manager will have a strong technical background in IP networking along with an understanding of VoIP, Wireless, Wi-Fi, Switching and Routing with proven experience working on Service Delivery and Customer Support teams ensuring service excellence is consistently achieved. - Serve as the single point of contact for the customer and agent during the migration process. - Lead internal and external calls with customers to review current network design, migration process, current term options, and billing expectations. - Develop Project Plans that are updated daily and shared with the customer weekly via scheduled Project Status calls. - Proactively track orders in all systems ensuring all tasks are completed on time and accurately so orders flow through the migration process. - Collaborate with Sales Engineering, Logistics, Translations, IP Engineering, Field Services, and Billing to ensure smooth migrations. - Escalate delays to the appropriate teams and follow-up to ensure timely resolution. - Provide valuable input for process improvement, working in conjunction with Product Management, Engineering, and IT. Qualifications - 3-5 years telecommunications experience with advanced knowledge of telecommunications products and delivery mechanisms. - Experience in operations, service delivery, and support is essential. - Hands-on experience with Hosted Voice including provisioning and troubleshooting. - Hands-on experience with the configuration of Velo, EdgeMarc, Cisco, Adtran, Ubiquiti, Peplink and Cradlepoints is highly preferred. - Strong project and time management skills. - Flexible availability to cover shifts ranging from 6AM ET to 9PM ET with occasional night and weekends. - Ability to think creatively and solve problems effectively. - Excellent Communication Skills, both written and verbal. - Comfortable interacting with all levels of management. - BA/BS Degree a plus. - Project Management Professional (PMP) designation not required but is a plus. Benefits - Base salary plus a generous benefit package that includes Health, Dental, Life/AD&D, Short- and Long-Term Disability and 401K with company match.

• Own post-sales relationships with a portfolio of clients, ensuring their success and growth with Awesomic. • Act as the strategic point of contact for clients after onboarding—guiding them, identifying opportunities, and building loyalty. • Proactively identify expansion opportunities (upsell/cross-sell), work closely with sales and product to drive value. • Conduct regular check-ins and strategic reviews with clients to understand business goals and align service offerings. • Maintain CRM hygiene and track key metrics related to client growth, satisfaction, and retention. • Build strong relationships with decision-makers to become a trusted advisor. • Monitor client usage, identify friction points, and solve issues before they escalate. • Educate clients on features and new services that add value to their workflow.

• Lead and manage all aspects of course development projects from initiation through launch across multiple formats and brands. • Ensure smooth operations and timely execution using monday.com as the project management platform. • Collaborate with internal and external stakeholders, including program teams, faculty, instructional designers, and video production, to ensure alignment, accountability, and clarity across all phases of course development. • Act as a champion for project management best practices, helping ensure high-quality outcomes for our students. • Manage the Digital Learning team’s SharePoint site, ensuring resources, templates, and tools are organized and updated. • Facilitate and lead regular project meetings to communicate progress, review issues, and drive resolution. • Develop and oversee clear project documentation processes, including schedules, agendas, and meeting minutes, activity lists, and other project documentation. • Proactively identify and manage risks and provide actionable solutions to stakeholders. • Oversee the management of freelance copyeditors, including developing scopes of work, onboarding, timeline management, and quality control. • Continuously evaluate and improve workflows for efficiency. • Other duties and responsibilities may be assigned.