Role Description We are seeking a highly skilled Migration Project Manager. In this role, you will be responsible for the successful migration of services of large and/or complex networks, ensuring seamless transitions from order submission through billing completion. You will coordinate between internal teams and provide superior communication to our customers throughout the project lifecycle. The ideal candidate for Migration Project Manager will have a strong technical background in IP networking along with an understanding of VoIP, Wireless, Wi-Fi, Switching and Routing with proven experience working on Service Delivery and Customer Support teams ensuring service excellence is consistently achieved. - Serve as the single point of contact for the customer and agent during the migration process. - Lead internal and external calls with customers to review current network design, migration process, current term options, and billing expectations. - Develop Project Plans that are updated daily and shared with the customer weekly via scheduled Project Status calls. - Proactively track orders in all systems ensuring all tasks are completed on time and accurately so orders flow through the migration process. - Collaborate with Sales Engineering, Logistics, Translations, IP Engineering, Field Services, and Billing to ensure smooth migrations. - Escalate delays to the appropriate teams and follow-up to ensure timely resolution. - Provide valuable input for process improvement, working in conjunction with Product Management, Engineering, and IT. Qualifications - 3-5 years telecommunications experience with advanced knowledge of telecommunications products and delivery mechanisms. - Experience in operations, service delivery, and support is essential. - Hands-on experience with Hosted Voice including provisioning and troubleshooting. - Hands-on experience with the configuration of Velo, EdgeMarc, Cisco, Adtran, Ubiquiti, Peplink and Cradlepoints is highly preferred. - Strong project and time management skills. - Flexible availability to cover shifts ranging from 6AM ET to 9PM ET with occasional night and weekends. - Ability to think creatively and solve problems effectively. - Excellent Communication Skills, both written and verbal. - Comfortable interacting with all levels of management. - BA/BS Degree a plus. - Project Management Professional (PMP) designation not required but is a plus. Benefits - Base salary plus a generous benefit package that includes Health, Dental, Life/AD&D, Short- and Long-Term Disability and 401K with company match.

• Own post-sales relationships with a portfolio of clients, ensuring their success and growth with Awesomic. • Act as the strategic point of contact for clients after onboarding—guiding them, identifying opportunities, and building loyalty. • Proactively identify expansion opportunities (upsell/cross-sell), work closely with sales and product to drive value. • Conduct regular check-ins and strategic reviews with clients to understand business goals and align service offerings. • Maintain CRM hygiene and track key metrics related to client growth, satisfaction, and retention. • Build strong relationships with decision-makers to become a trusted advisor. • Monitor client usage, identify friction points, and solve issues before they escalate. • Educate clients on features and new services that add value to their workflow.

• Lead and manage all aspects of course development projects from initiation through launch across multiple formats and brands. • Ensure smooth operations and timely execution using monday.com as the project management platform. • Collaborate with internal and external stakeholders, including program teams, faculty, instructional designers, and video production, to ensure alignment, accountability, and clarity across all phases of course development. • Act as a champion for project management best practices, helping ensure high-quality outcomes for our students. • Manage the Digital Learning team’s SharePoint site, ensuring resources, templates, and tools are organized and updated. • Facilitate and lead regular project meetings to communicate progress, review issues, and drive resolution. • Develop and oversee clear project documentation processes, including schedules, agendas, and meeting minutes, activity lists, and other project documentation. • Proactively identify and manage risks and provide actionable solutions to stakeholders. • Oversee the management of freelance copyeditors, including developing scopes of work, onboarding, timeline management, and quality control. • Continuously evaluate and improve workflows for efficiency. • Other duties and responsibilities may be assigned.

Role Description We're currently looking for top talent to fill the role below: - Role: Project Manager - Monthly Rate: $1100 - Availability: Full-time - 40 hours/week - Time Zone: US timezone, with PH time overlap To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Requirements - Create and manage detailed project plans, timelines, and deliverables - Coordinate and facilitate client check-in meetings and internal project syncs - Track project progress, milestones, risks, and dependencies within project management platforms - Proactively follow up with stakeholders to ensure deadlines and action items are completed - Serve as the main point of contact for client communication and project updates - Prepare meeting agendas, notes, status reports, and next steps documentation - Identify potential roadblocks early and recommend solutions before issues escalate - Collaborate cross-functionally with internal teams to keep projects moving smoothly - Ensure projects remain aligned with client expectations, scope, and timelines - Maintain organized documentation and workflows across all active projects - Monitor project health and provide leadership with regular progress updates - Support process improvements and help streamline project operations where needed Qualifications - Experience in non-profit / purpose-driven space. - Experience working with global teams (not just US-oriented, but global). - Experience working with Bitrix. - Excellent English written and spoken skills, even without AI. - Warm, kind support to clients. Benefits - Competitive Salary – We recognize your skills and experience with a great compensation package. - 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - US Holidays Off – Enjoy 12 paid US holidays throughout the year. - Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.