• Design and implement scalable CRM architecture solutions using Microsoft Dynamics 365 • Lead technical design sessions and provide architectural guidance to development teams • Collaborate with stakeholders to gather, analyze, and translate business requirements into technical specifications • Oversee CRM customizations, integrations, workflows, and automation initiatives • Guide the integration of CRM systems with enterprise applications and external data sources • Develop and maintain architecture documentation, workflows, operational procedures, and technical standards • Ensure CRM solutions meet performance, scalability, and security requirements • Provide mentorship and technical leadership to CRM developers and engineers • Coordinate implementation activities, testing, deployment, and system validation • Recommend enhancements and continuous improvement opportunities across business applications • Follow software development lifecycle (SDLC) and program development best practices

• Design and develop data integration solutions to capture data from Electronic Health Records (EHR) and other clinical systems. • Ensure data quality and accuracy by building and implementing data validation procedures, performing data quality assessments, and resolving data integration issues to maintain data integrity. • Implement and maintain interfaces, working with HL7 V2, FHIR, and other healthcare interoperability standards to connect different systems, such as EHRs, labs, and other clinical systems. • Collaborate with Prenosis data scientists, clinicians, and other stakeholders to understand their data needs and implement solutions that support their workflows and research objectives. • Collaborate and communicate with external stakeholders at healthcare organizations to drive healthcare integrations to completion. • Adhere to specifications and regulatory procedures ensuring that all data integration processes are in compliance. • Troubleshoot and resolve data integration issues, ensuring timely and accurate data delivery, and provide ongoing support for integrated systems. • Demonstrate domain expertise and stay up to date with healthcare interoperability technologies and standards, continuously learning about new technologies and best practices in healthcare data integration to improve existing solutions and implement new ones.

Role Description The Client Solutions Manager has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings. This individual will work to increase penetration into existing customer accounts and identify potential opportunities for all Knipper Health Pharmacy Programs to provide additional solutions to client needs. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships. Remote opportunity supporting our Custom Pharmacy Solutions Business Unit. Responsibilities - Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an ongoing basis. - Ensures effective and timely internal and external communication within the account. - Develop & design solutions for customer projects based on requirements & industry standards. - Supervise business books and ensure perpetual client service and revenue growth. - Establish a deep familiarity with each client's strategic priorities, expectations, and challenges. - Develop and deliver presentations to existing customers to expand current business based on observations and customer objectives. - Partner cross-functionally to facilitate continuous improvement and/or to identify new services. - Establish regular touchpoints with clients to monitor client engagement. - Oversee client satisfaction process and take corrective action when weaknesses are identified. - Provide recommendations to continuously leverage technology for increased client value. - As the escalation point of contact, document issues and work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction. - Responsible for maintaining, updating, and understanding all client to company interactions. - Monitor performance of all assigned accounts and facilitate timely intervention when appropriate. - Safeguard against revenue leakage while seeking and maximizing growth opportunities. - Monitor and provide updates on items impacting program financial health. - Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client. - Keep abreast of the status of client’s programs, including high-level variance tracking of schedule and budget and understanding of allocated resources. - Responsible for the development of QBR slides for assigned accounts. - Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client. - The above duties are meant to be representative of the position and not all-inclusive. Qualifications - Bachelor’s degree (BA/BS) or equivalent experience required. - 5 years + management experience with related industry experience. - Proven history of sales/revenue generation. - Pharmaceutical life cycle experience strongly preferred. - Strong passion for problem solving and customer service. - Strong management and organizational skills. - Demonstrated track record in achieving results. - Behavior consistent with CHART values. - Keen ability to develop solutions to satisfy both the customers and company’s needs. - Strong strategic and analytical abilities. - Approaches challenges with a “can do” attitude. - Is a champion for the customer. - Gains satisfaction from fixing problems and delighting customers. - A creative thinker that considers problems and opportunities from multiple angles. - Strong written and verbal communication skills. - Strong attention to detail. - Ability to travel to client locations (ground and air transportation). 30% regional travel to clients/prospective clients. Overnight, air travel approximately three times/month. - Ability to travel to and attend work industry sponsored trade shows both regional & national. - Advanced computer skills; Word, Excel, Power-Point and Visio. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Company Description CareTria is an equal opportunity employer.

• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle. • Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. • Collaborate with Account Executives and regional sales teams across Central EMEA to shape and execute account strategies that support new customer acquisition and expansion. • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates. • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.