NTT DATA Services

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Clinical Service Desk Helpdesk Associate

Location

United States

Posted

17 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Clinical Service Desk Helpdesk Associate

NTT DATA Services

Role Description NTT DATA is currently seeking a Clinical Service Desk Helpdesk Associate to join our team in Bowling Green, KY (remote). - All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. - Schedule can be changed as per client and business requirements or training needs. - Overtime may be required depending on business requirements. This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment supporting customers 24x7x365. - Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech. - Incidents may include workflow issues, application errors, user access, and functionality. - Track and document the appropriate comments and close or escalate incident tickets and related issues in a timely manner. - Responsible for driving resolution of incidents on a 24/7 desk. - Read text on computer screens for the duration of the shift. - Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks. - Ensure a quiet, private workspace with high speed, wired internet. - Travel up to 10% of the time, if required. - Lift up to 25 lbs. if needed for equipment setup. - Have a working cell phone for manager communication and Two-Factor Authentication. Qualifications - Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education). - Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service. Company Description NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Diversity and Inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

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