Role Description The Sales Development Representative (SDR) is responsible for driving early-stage customer engagement by identifying, contacting, and qualifying new and underdeveloped accounts. This role focuses on outbound prospecting, re-engaging inactive customers, and generating qualified opportunities to support the Inside Sales team. The SDR plays a critical role in building pipeline and increasing customer activity, while developing the skills necessary to transition into an Inside Sales Representative position. You’ll like this role if: - If you’re looking to get your start in sales this may be the role for you– you’ll get to see all the behind the scenes work and talk to clients. - You like working fast-paced – there is always something to do and something to learn. - You like to see your impact in real time. Why You’ll Love Working Here: - Medium sized company – not too big, not too small – just enough to get things done and see your impact. - Did we say benefits? Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short- & long-term disability insurance, employee assistance program, and more! Who you’ll work with: - This role has partnership across our product teams, customer service and sales. What You’ll Do: - Conduct outbound outreach to new leads, low-activity (D-tier), and inactive/lost accounts. - Identify and qualify customer needs, purchasing behaviors, and potential opportunities. - Generate new opportunities through cold calling, targeted outreach, and campaign-driven initiatives. - Re-engage dormant customers and gather insights on inactivity or churn. - Generate qualified opportunities and input sales orders. - Support execution of promotional campaigns and targeted outreach initiatives. - Collaborate with Inside Sales Reps to align messaging and outreach efforts. - Build early-stage relationships with prospective and re-engaged customers. - Onboarding and Expansion of new customers. - Maintain accurate and up to date records of customer interactions, activities, and opportunities in CRM systems (e.g., HubSpot). - Track outreach efforts and pipeline progress against defined activity and performance metrics. - Provide feedback on lead quality, customer trends, and campaign effectiveness. - Participate in training, call coaching, and ongoing development programs. - Support additional sales initiatives as assigned. Qualifications - Bachelor’s degree in business, marketing, or related field preferred. - 0–2 years of sales, customer service, or related experience. - Strong communication and interpersonal skills. - Comfortable with high-volume outbound calling and structured outreach. - Familiarity with CRM tools (e.g., HubSpot, Salesforce) preferred. Requirements - Experience in B2B or inside sales environments preferred. - Exposure to lead generation, prospecting, or outbound sales activities. - Interest in pursuing a long-term career in sales. Work Environment This position is fully remote, meaning you will perform your work from a home office or another approved location rather than a traditional company office. As a remote team member, you will be expected to maintain a reliable internet connection, a productive and distraction-free work environment, and consistent availability during established business hours. Regular communication and collaboration will take place through virtual tools (e.g., video conferencing, messaging platforms, and email), and you will be responsible for staying engaged, meeting deadlines, and participating in team meetings and company initiatives. While the role offers flexibility and eliminates commuting, it also requires a high level of self-motivation, organization, and accountability to be successful.