• Lead the IT PMO function, establishing and maturing program management frameworks, governance structures, and delivery standards across Voyager’s enterprise IT portfolio, ensuring programs are on time, on budget, and aligned to strategic objectives • Develop and own Voyager’s data strategy and architecture, partnering with business unit and technical leaders to define data governance frameworks, data infrastructure standards, and a long-term data roadmap that enables enterprise decision-making and operational scalability • Drive end-to-end program and project management for IT initiatives across Voyager’s business units, managing scope, schedule, risk, and stakeholder alignment throughout the lifecycle • Serve as the primary cross-functional integrator for concurrent IT initiatives spanning multiple business units, subsidiaries, and external partners, proactively managing interdependencies, escalating risks, and maintaining enterprise-wide delivery coherence • Lead IT governance and compliance efforts, including policy development and audit readiness ensuring the IT organization operates at the appropriate maturity and regulatory posture • Partner closely with the CIO to develop, communicate, and execute the enterprise IT strategy and roadmap, translating organizational objectives into actionable programs and presenting progress, risks, and recommendations to executive leadership and the board • Manage strategic vendor relationships, systems integrators, and technology partners supporting enterprise programs, driving performance accountability, SLA compliance, and commercial discipline • Define and track IT portfolio-level KPIs, OKRs, and program health metrics, delivering executive grade reporting and insights that enable data-driven investment and prioritization decisions • Build and execute user training guides and employee training programs to ensure the workforce is educated on key IT initiatives, tools, and processes • Manage cross-functional stakeholder communications to drive alignment and understanding

• Manage day-to-day activities across one or more initiatives, track milestones, maintain action items, and ensure commitments are documented and followed through. • Work with stakeholders across teams to align on scope, timelines, dependencies, risks, and decisions. • Prepare clear status updates, meeting notes, and concise program communications for team members and leaders. • Identify risks early, escalate appropriately, and help drive resolution to keep work moving forward. • Demonstrate receptiveness to feedback, apply lessons learned from prior projects, and show growth in independently managing more complex work over time.

• Lead the design, development, and delivery of training programs that align with commercial strategy, reinforce key messages, and elevate field capability. • Own onboarding and everboarding programs end-to-end, ensuring structure, content, and delivery consistently drive measurable readiness and performance. • Create and maintain instructor-led, self-guided, and virtual learning modules that are educationally sound, logically structured, and aligned to learning objectives. • Establish program metrics and evaluate impact; use performance data and field insights to iterate and enhance content and delivery approaches. • Develop and implement reinforcement (“pull-through”) plans to support sustained adoption of skills, knowledge, and behaviors. • Partner with Enablement, Marketing, Sales, Commercial Partners, Clinical, Commercial Operations, and other functional teams to ensure training programs reflect current strategy, market trends, and field needs. • Maintain strong relationships with commercial leadership and field teams to identify emerging capability gaps and proactively shape solutions. • Designs and delivers leadership development initiatives that strengthen frontline commercial leader capability, providing coaching frameworks, practical tools, and resources that enable commercial leaders to effectively develop, guide, and elevate field performance. • Manage, coach and set clear expectations with the Commercial Field Training (CFT) team to ensure consistency in messaging, training, and field support. • Lead and contribute to cross-functional initiatives that enhance commercial effectiveness, readiness, and execution. • Conduct field rides to observe selling behaviors, assess training applications, and gather insights that inform program enhancements. • Promote awareness and adoption of training programs across the commercial organization through effective internal communication and engagement strategies. • Ensure training materials remain current with product updates, competitive shifts, and evolving market conditions. • Develop and deliver sales skills training programs designed to drive consistent growth in capability, confidence, and productivity within the sales organization.

• Overseeing the Care Navigation program, ensuring existing programs operate efficiently • Managing relationships with health plan partners • Overseeing internal policies, procedures, workflows, and teams conducting care navigation activities • Providing telephonic care navigation services to individuals receiving services through various programs including: 1115 waiver programs, ILOS & VAB programs • Reporting to the Director of Intake • Traveling occasionally to offices in Iowa and New York for requirements like orientation