• Lead the design, development, and delivery of training programs that align with commercial strategy, reinforce key messages, and elevate field capability. • Own onboarding and everboarding programs end-to-end, ensuring structure, content, and delivery consistently drive measurable readiness and performance. • Create and maintain instructor-led, self-guided, and virtual learning modules that are educationally sound, logically structured, and aligned to learning objectives. • Establish program metrics and evaluate impact; use performance data and field insights to iterate and enhance content and delivery approaches. • Develop and implement reinforcement (“pull-through”) plans to support sustained adoption of skills, knowledge, and behaviors. • Partner with Enablement, Marketing, Sales, Commercial Partners, Clinical, Commercial Operations, and other functional teams to ensure training programs reflect current strategy, market trends, and field needs. • Maintain strong relationships with commercial leadership and field teams to identify emerging capability gaps and proactively shape solutions. • Designs and delivers leadership development initiatives that strengthen frontline commercial leader capability, providing coaching frameworks, practical tools, and resources that enable commercial leaders to effectively develop, guide, and elevate field performance. • Manage, coach and set clear expectations with the Commercial Field Training (CFT) team to ensure consistency in messaging, training, and field support. • Lead and contribute to cross-functional initiatives that enhance commercial effectiveness, readiness, and execution. • Conduct field rides to observe selling behaviors, assess training applications, and gather insights that inform program enhancements. • Promote awareness and adoption of training programs across the commercial organization through effective internal communication and engagement strategies. • Ensure training materials remain current with product updates, competitive shifts, and evolving market conditions. • Develop and deliver sales skills training programs designed to drive consistent growth in capability, confidence, and productivity within the sales organization.

• Overseeing the Care Navigation program, ensuring existing programs operate efficiently • Managing relationships with health plan partners • Overseeing internal policies, procedures, workflows, and teams conducting care navigation activities • Providing telephonic care navigation services to individuals receiving services through various programs including: 1115 waiver programs, ILOS & VAB programs • Reporting to the Director of Intake • Traveling occasionally to offices in Iowa and New York for requirements like orientation

• Own PlayOn's privacy program governance: CCPA, COPPA, and applicable state privacy laws as they apply. • Drive compliance remediation work in partnership with Legal and external privacy counsel. • Conduct Privacy Impact Assessments (PIAs) for new products, features, and vendor relationships, surfacing real risk and driving resolution, not just documenting it. • Maintain Records of Processing Activities (ROPA) and the company-wide data inventory; validate accuracy across all three product platforms. • Oversee privacy processes and ensure activities align with program requirements and are conducted within SLA. • Participate in the Data Privacy Council (DPC) as the privacy program's subject matter expert. • Maintain and update external-facing privacy policies, internal notices, and employee data handling guidelines. • Conduct vendor privacy risk assessments during onboarding and annual vendor reviews. • Support GRC program, including evidence collection for Compliance reports and audits, e.g. SOC 2 Type II. • Own the security questionnaire response process for customer and prospect privacy inquiries. • Track and report privacy program metrics, open risks, and remediation progress to the CISO.

• Serve as the primary operational liaison to NMDP and other registry partners across clinical and commercial programs. • Manage the full domestic and international registry partnership lifecycle: onboarding, alignment, issue escalation, and business reviews. • Track and monitor registry, donor center, and apheresis center performance against service levels; identify and drive resolution of operational gaps. • Serve as the single point of contact internally and externally for issue reporting and resolution. • Design, implement, and continuously improve scalable donor cell acquisition processes supporting the commercial launch of Orca-T and Orca Bio's clinical programs, incorporating transplant center feedback and industry best practices. • Author SOPs, work instructions, and process maps. • Inform OrcaLink (clinical and commercial scheduling and coordination system) product requirements for donor request workflows, with emphasis on transplant center experience and legal/regulatory compliance. • Assess capacity constraints in apheresis and patient operations infrastructure across the transplant center and registry network and proactively engage partners on solutions.